Company Training
Resume:
To Whom It May Concern:
My continuing interest in the Account Receivables fields has been very
fulfilling and I feel I have become very proficient in what I do. Through
the years I have increased my knowledge in the field and have furthered my
skills and abilities not only on the job but in college classrooms,
seminars, etc.
I wish to work for a company that can make best use of my abilities, legal
training and, over 15 years of experience. My goal is to keep a debt
collection cost minimal which translates to increased company profits.
I am an effective communicator both orally and in writing. I am also
proficient with Word, Excel, Power Point, and Fidelity/LPS Service System
as well as FDCPA regulations.
My skills and experience encompass Loan modifications and collections, both
as a trainer and for working in a call center environment. I am
experienced and knowledgeable in all aspects, Forbearance plans,
settlements, loss mitigation, skip tracing, negotiating, debt consultation,
and closing a client.
My past employers have found me very organized, efficient and thorough in
all my work duties. I am noted for my flexibility in changing work
assignments and work well under stress. I am very proficient in the
planning and execution of assigned projects in a time critical environment.
I am a hard worker and quick learner who has received many awards due to my
superior work performance.
My on-the-job training as a paralegal as well as formal schooling has made
me uniquely valuable in the Debt Collection Industry and is a path I have
pursued through my personal interest in the field.
Yours Truly,
Rhoda Simmons
RHODA SIMMONS
2465 W. Via Verde Dr.
Rialto, Ca. 92377
*********@***.***
EMPLOYMENT HISTORY
HSBC, Pomona, CA
Sept. 1995-Aug 2000 as Collections Specialist
I began in the Legal Department where I followed up to make sure all legal
requirements were filed in a timely manner and were correctly prepared for
court. The company downsized and the staff was laid off. Three months
later I was called back while others were not. I was moved to customer
services, then to collections. I received many awards, including being
flown to Chicago to meet with and have dinner with the Company President.
After completing the company's in house training for Collectors, I trained
employees both individually and by use of "side by side" training. I
operated both as an example of how to properly conduct calls and as a
monitor to grade calls to ensure all the bases had been covered and that
the call was properly coded.
While I did well as a trainer, I wanted to go back into the legal area.
First Site, Lake Forest, CA
Aug 2000-Dec 2000 (Contract Services)
I told this agency I wanted to work in the Legal Dept.
First Site sent me to Onyx Acceptance, Foothill Ranch, and CA, where I
worked for 4 months before they hired me as a permanent employee. Before I
was hired, I was tested on all the company's transaction codes. I passed
and was hired.
I was tested on terms and how to navigate the system's computer. I was to
record the history of all actions taken and where to locate all relevant
documents recorded in each case.
Onyx Acceptance, Foothill Ranch, CA
Dec 2000-Aug 2001 as Civil/Small Claims/Seizure Representative
I was assigned to Onyx Acceptance for 4 months and was hired on as a
permanent employee working in Civil and Small Claims Cases.
I was assigned to Civil Accounts going to attorneys. I had to ensure that
collection documents were in order. The documents were packaged and sent
to the attorneys. I was responsible for monitoring the attorneys to make
sure everything was moving along correctly and in a timely manner.
Meanwhile, I still worked directly with the client to work something out to
reduce costs of attorneys and the cost of making wage attachments.
Attorneys were responsible for the cases but I had to testify that records
were accurate--I continued working with attorney and customer at the same
time to ensure least cost to company.
In Small Claims court I argued the company's case before the judge to
receive ruling of a judgment. Once the judgment was issued, I still worked
with the customer, educating them on why they needed to get the judgment
removed. I also continued with Skip Tracing. I negotiated settlements,
payment plans, etc. while working with Onyx Acceptance.
I also worked with repossession agencies. I located cars, or whatever was
needed to verify all information and send it to the repossession agencies.
My job was to help the company get their money before the car was sent to
auction.
I left this company when the original management team was let go and the
new management brought in their own people. I left Onyx in good standing
and went to Triad Financial.
Triad Financial, Huntington Beach, CA
Sept. 2001 - Aug, 2003 as a Legal Management Representative
I had the same responsibilities at Triad that I had at Onyx. However, the
main function was with the legal department which is where my interests had
lain.
The reason for my leaving Triad was that an opportunity to continue my
education as a paralegal occurred and the commute had become problematic.
I met my fianc , and present husband, at Triad. The general company policy
at that time did not favor couples working for the same company.
Ameriquest/AMC/CITI Residential Lending, Rancho Cucamonga, CA
Aug 2003/April 2009 as a Home Retention Specialist
At Ameriquest I was able to continue my education without a long commute
and could spend more time on completing my degree. Ameriquest also
reimbursed me for my classes. I worked in 30-day collection and Loan
Modification Specialist. Unfortunately the housing industry was in decline
due to the economy and the staff was laid off.
I was promoted several times then moved to loan modification. Each year I
went to a higher level. Unfortunately, portfolios were sent off or sold
and the office was closed.
World Financial Group/PHP, Riverside, CA
Apr 2009 to present as Financial Consultant
I work on commission for this company as a Financial Consultant and am
completing Paralegal degree.
Contact this candidate