Project Manager Customer Service

Rhonda Freeman

*** ***** ***** ~ Lakeland, Florida 33803 ~ 863-***-**** ~

abme2a@r.postjobfree.com

Objective:

To gain employment in a field where I can use my experience to its full

potential. The knowledge that I have gained from the various aspects of my

employment history has given me a broad aspect for implementation, support

and teaching and training for software systems, facilities management,

direct sales, marketing, research, development, management and a wide

variety of administrative functions.

Work Experience

7/2009 - 6/2010 HarvestMark

Account Manager, Southeast

The account manager functioned as part of the Sales Team as well as

Customer Support. Responsibilities included acting as a key liaison

between the company and certified partners and resellers as well as a

liaison between those partners/resellers and current and potential

customers. Duties included maintaining, and up selling of products to

client accounts. Worked closely with clients to communicate their needs

and agendas to proper channels, such as customer support and product

development. These clients consisted of grower/shipper and packaging and

label supply companies. Required to stay current on all food safety

aspects, focusing on PTI. Attended major and regional trade shows as

HarvestMark representation.

1/2009 - 4/2009 SunnyRidge Farm, Inc.

Purchasing, Supply & Inventory Manager

Responsible for the purchasing of all non-consumable materials used for

the production and sale of fresh berries. Maintains inventory levels by

determining material needs; ordering, receiving, inspecting, and issuing

materials. Maintain inventory controls on all nationwide distribution

centers and ensures that all inventories are compliant and reconciled on a

weekly basis. This position, while coordinating with the sales

department, independently developed strategies and tactics for improving

operation efficiencies and service levels while reducing inventory levels

and operation costs.

2007 - 2009 Clear Springs Packing, LLC - Several positions as follows

2/2008 - 2/2009 Clear Springs Packing, LLC, Bartow, Florida

Business Manager

Assist in development of plans to grow business by recommending business

opportunities, pricing and Grower Programs. Responsible for sales of

fresh product to national and international grocery chains, terminal

markets and produce companies. Responsible for recommending pricing to

achieve margin goals. Continually analyze the business and inform Senior

Management of opportunities and the business status. Support sales

activities and play key role in monitoring packed product quality,

determining pricing, availability of product, etc. as well as serving as

liaison with growers. Organization and management of Trade

Show/Convention activities.

Director of Food Safety

Ensures facility is audited and certified annually as a packing/cooling

facility. Responsible for coordinating audit with selected regulatory

company to meet USGAP standards. Works with Production Supervisor to

ensure facility is maintained in accordance with USGAP standards.

Coordinates with Production Supervisor to ensure necessary corrections

from annual audit are completed within timeframe of compliance. Served as

Recall Coordinator and Production Monitor for Clear Springs Packing

Product Recall/Crisis Management Plan. Assisted in managing packing

operations for compliance issues. Developed and implemented all

receiving/grading/packing, etc. forms and documents used for

physical/manual recording of product.

2/2007 - 2/2008 Clear Springs Packing, LLC, Bartow, Florida

Systems Administrator

Implementation and administration of FAMOUS Software Systems, for

receiving, sales and shipping of produce, establish protocol for data

input of all transactions, accounts payable, accounts receivable and

receiving and shipping and track payments and advances to growers and

track product's shipment from start to finish, process settlements weekly

and collections on receivables.

1999 - 2007 YMCA of West Central Florida - Several positions as

follows

10/2004 - 6/2007 YMCA of West Central Florida, Inc., Lakeland, Florida

Systems Administrator for 5 YMCA facilities

Sole implementation, administration and training for all aspects of

database and Internet software. Also responsible for creating and

processing bi-weekly ACH and credit card transactions of membership fees,

system programming and data entry to maintain software accuracy for all

staff members, programmed software to maintain link between company

website and a user portal to allow online internet registration of

programs, programmed software to integrate with accounting system.

Marketing responsibilities included maintaining company website,

www.ymcawcf.org, creating and distributing monthly employee newsletters

highlighting company news, employee news, special events, etc.

Responsible for editing quarterly program brochure distributed county-wide

within The Ledger. Designed and published flyers and brochures for

special events, programs, and fundraising.

2/2002 - 10/2004 YMCA of West Central Florida, Inc., Lakeland, Florida

Database Administrator

Input of all new membership information, posted and balanced all membership

transactions, edited member records to include changes in membership

status, created and submitted monthly ACH electronic funds transfer

membership draft, revised and implemented membership/customer service

forms, policies and procedures as needed, responsible for the training of

all customer service staff on policy and procedures of computer entry for

cash sales, quarterly and yearly input of all programs into software

system for the purpose of registering participants, created and produced

monthly reports to retain accurate counts of membership, retention and

other group data and implemented facility entrance control software,

providing service, training and support.

8/2001 - 3/2002 YMCA of West Central Florida, Inc., Lakeland, FL

Member Services Coordinator

Performed duties of a Member Services Representative, in addition to

managing staff, scheduling of staff, providing trainings, implementing

procedures and daily cash posting and balancing.

12/1999 - 8/2001 YMCA of West Central Florida, Inc, Lakeland, Florida

Member Services Representative

Responsible for assisting members and non-members with

registrations for programs, tours, policies and procedures of the

facility and daily cash balancing.

7/1997 - 12/1999 Springer Peterson Roofing & Sheet Metal, Inc.,

Lakeland, FL

Project Coordinator

(Accounting assistant, but quickly moved to Project Coordinator)

This position entailed working closely with Project Manager, Project

Estimator, Foreman and crew to ensure supplies and equipment were ordered

for each site, ordered supplies and secured all equipment rentals,

building permits, temporary housing (if needed) for all new and re-roofing

projects, created project manuals for client, Project Manager, Foreman and

crew which contained original estimates, all materials to be used, MSDS

sheets for every product, and managed all workman's compensation claims in

conjunction with the Florida Roofing and Sheet Metal Association.

Education

8/1987 - 4/1988 Tampa College,

Some college coursework completed in Business Management/Marketing and

Computer Information Systems

9/1985 - 4/1987 Hillsborough Community College

Some college coursework completed in Accounting I and II, Business

Lit, Business Writing and other subjects related to a degree in Business

Management.

Skills

Microsoft Word, Excel, Publisher, Outlook, Power Point, Exchange Server

2003, Trinexum Software Systems, FAMOUS Software Systems, Salesforce, inc.

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