Customer Service Manager

Stewart Boehmer

**** ******* *** ** *******, VA *4018 540-***-****

abme1i@r.postjobfree.com

VP - Retail Store Operations

Strategic Planning / Turnarounds / New Markets / CPI / Marketing /

Negotiations / Startup

Merchandising / Logistics / Business & Brand Development / Customer

Relations / SOPs / P&L

Utilizing my strong leadership skills and operations expertise, I turned

around underperforming divisions and opened up new markets for retail

giants Ashley Furniture, Kohl's and Mervyns. Focusing on operational

standards to drive bottom-line results and building/leading teams to exceed

corporate objectives are hallmarks of my career.

I excel at reducing costs, improving productivity and aligning personnel to

positively impact revenue, profitability and customer satisfaction in B2C

environments. My key strengths include:

o Launching multiple, concurrent store openings in new markets

o Instituting rigorous operational and customer service standards at

multiple sites

o Establishing operating standards to ensure corporate brand

o Re-capturing lost business while building customer loyalty to maximize

sales

o Boosting customer satisfaction to engender long-term profitability

Described as a hands-on leader, my divisions continually deliver top

performance and superior customer satisfaction. My success is supported by

a BS in Business Administration from William Jewell College, Liberty, MO.

Selected Accomplishments

Established Standard Operating Procedures. Ashley needed to develop

standardized processes for their new retail sector. Collaborated with key

executives, integrating manufacturing/retail processes. Initiated and set

foundation for SOPs, delivering viable, measurable action plan to enhance

operations.

Built high-performance executive team. Challenged to open 13 stores

consecutively for Kohls with a totally green team. Utilized expertise to

recruit/train promising local talent. Negotiated salaries and secured key

executives. Launched new stores on-time while reducing costs $600K. Ranked

#1 opening in history of Kohl's.

Ensured Grand Opening deadline. Challenged to enter new market for Kohls.

Developed and implemented sales/operational strategies to launch multiple

facilities. Coordinated construction, logistics, merchandising, and

recruiting/training of cross-functional teams, ensuring on-time/under

budget project completion.

Launched innovative business venture. Identified market trends to start

Mostly Sofas. Developed business plan and marketing strategies to expand

market presence. Re-merchandised store for a unique look and negotiated

with vendors to ensure profitability. Exceeded first year goals by 20%, and

voted #1 place to shop in City of Roanoke.

Career Summary

PRESIDENT, MOSTLY SOFAS, 2005 TO PRESENT. SEIZED OPPORTUNITY TO LAUNCH

RETAIL CUSTOM HOME FURNISHINGS STORES AND DESIGN STUDIO. DIRECTED ALL

OPERATIONS, INCLUDING PURCHASING, INVENTORY, LOGISTICS, MERCHANDISING,

ADMINISTRATION, TRAINING, AND CUSTOMER SERVICE. MANAGED STAFF OF 25 AND $5M

BUDGET, WITH FULL P&L RESPONSIBILITY.

VP of Operations, Ashley Furniture, 2002 to 2004. Recruited to open new

retail stores nationally for this #1 selling home furnishings brand in

North America. Established merchandising and Standard Operating Procedures.

Coordinated product logistics and hired/trained management teams. Oversaw

$260M budget and team of 25.

Kohl's Department Stores. Promoted to levels of increasing responsibility

for this $10B department store chain.

o District VP, 1999 to 2002. Selected for position, due to expertise in

turning around territories and opening multiple stores simultaneously

in new markets. Oversaw HR, visual display, marketing, merchandise

flow, loss prevention, and recruiting/training of 175 associates per

store. Directed 2000+ staff/$260M budget.

o District Manager, 1997 to 1999. Recruited to oversee facilities in

Ohio region. Oversaw operations, sales, merchandising standards,

staffing/hiring, P&L review, shrinkage control and customer service.

Opened three new stores, and ensured safety guidelines were met.

Managed $260M budget and 1700 employees.

Earlier: District Manager, Mervyn's Department Store. Regional

Manager/Store Manager, Uptons Department Store. Assistant Store

Manager/Divisional Sales Manager, Miller & Rhoads Department Store. Sales

Representative, Wrangler. Senior Merchandiser, JCPenney.

Personal: I enjoy power lifting, weight training, motorcycle riding, the

outdoors, and spending time with my family.

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