Manager Project

PRADEEP KUMAR

**************@*****.*** - 614-***-****

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Experienced professional looking to lead and manage ITIL

change/configuration processes or general process improvements. Has worked

as a full time employee and consultant in diverse industries like retail,

manufacturing, government, and insurance. Have both US and India experience

in IT as an employee and consultant. Have led and managed off shore team.

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Skills

ITIL processes, Business analysis, technical recommendation and testing,

project execution

HP service center/ service manager, HP-project and portfolio management

application, peregrine, Quality center, Share point, Oracle, SQL, pl/sql,

web services, data warehousing, crystal reports, korn shell scripts,

delphi, vb, etl, ms office, project, visio, html, xml, windows, unix/linux,

waterfall and agile methodology.

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Professional Experience

Limited Brands, Ohio May

2008 - till date

Leading change and configuration management processes. The key areas of

work are ITIL process improvements, ITIL tool configuration & support,

facilitate process improvement (workflow simplification) discussions in

areas of service desk, incident, problem, change, configuration, request

management and service catalog.

- Performed Fit-Gap analysis for ITIL processes currently in place to

capture must have requirements

- Gather requirements and functional design documents

- Conduct formal functional design review for each design and get sign

off

- CAB meetings, continuous improvement initiatives for change management

to make it easier for customers to manage changes thru KPI,

operational meetings and tool changes

- Leading configuration management effort after the failure of earlier

efforts. Wrote the configuration policy, process guide. Update the

management on tool and process maturity, co-ordinate with other ITIL

process owners, auditing cmdb

- Mentoring junior people with process and technology

- Plan and lead execution of testing, conversion activities

- Third part integration with the tool to automate ticket creation

employing web services

- Write, update Run Book for department applications, disaster recovery

documentation update

- Release manager for quarterly releases in service manager, planning

tasks, distributing work to developers and testers, set up meetings,

risk log, user acceptance testing and

- Occasional configuration, system administration and pager support for

service manager, triaging complex issues with vendor

- Integrating stores invoice payment reconciliation with incident and

change management

- Reducing extra tools for the department

Tata Consultancy Services, New Jersey

Feb 2008 - May 2008

Managed and lead the on-site and off-shore team as a consultant with Swiss

RE for their global reinsurance processing system. Created weekly status

reports for the client, estimated work effort and tracked actual to

forecasted time. This system was browser based which allowed the company to

manage client relationships and financial results. It helped in improving

data quality and consistency in the Data Ware Housing for reporting.

Supported the data flow in terms of informatica jobs from quote-treaty,

underwriting, claims, technical accounting components. Re-designed the

existing java jobs in to pl/sql, Impact analysis for changes to production

data fixes, Defect, change requests.

Nationwide Insurance, Ohio

Dec 2000 - Nov 2007

Involved in all aspects of software development, database design, testing,

defect resolution, integration and ETL (extract, transform and load).

Gathered requirements, improved processes, managed teams and progressively

worked on complex projects with increased responsibilities. Triaged

complex problems, supported systems 24x7.

- Designed, developed and implemented Income Forecasting, Volume

capturing tools. It helped financial Liaisons to forecast monthly

expenses, next year's budgeting and planning perspective. It helped

the company in setting next year's product rates. Designed system

documentation covering all aspects like requirements, scope,

capabilities of the proposed system and use cases

- Enhanced existing oracle procedures by putting proper exception

handling by use of a generic wrapper

- Analyzed source system data structures and mapped them to target data

warehouse schema

- Supported FAMIS application using Oracle Forms and Oracle Reports by

occasional changes to the code in Harvest

- Automated process emails to be sent in case of problems only

- Tuned sql/views thru explain plan and sql*lecotech

- Documented processes thru Visio diagrams for higher level

understanding of the process flow

- Acted as a change agent in automating the internal billing by removing

all hard coded rules in the code and completely re-engineered the

process.

- Employed company's enterprise solutions delivery methodology in

implementing HP service center project which included selecting work

products, deliverables and documentation.

- Worked with project manager, architect, lines of business in all

aspects of the service center project.

- Documented and led Lessons learned after each project.

- JAD sessions to finalize problem management module for service center

- Supported Service Center and Get Answers

- Created and maintained run book for in-house and vendor built

applications

Compuware Corporation, Ohio Nov

1999 - Nov 2000

Acted as a consultant employing Oracle, sql, pl/sql, crystal reports.

Helped setup and create monthly expense and usage MIS system. Involved in

pulling mainframe data into Microsoft Access and designed, developed

reports in Crystal. Wrote stored procedures in oracle to compile large

amount of data. Designed and created macros in excel and access for monthly

consolidation of data. Created adhoc SQL queries on daily needs. Documented

and distributed reports thru Adobe PDF writer.

Mastech Systems Corp, PN

Jul 1998 - Jun 1999

Acted as consultant for State of Ohio - Department of human services.

Involved in building a client/server system capable of providing decision

support for Medicaid programs. Data modeling, programming in Delphi,

responsible for R&D of new products like SQA software testing tool, Crystal

Reports and Focus. Created reports using Quick Reports. Converted data from

mainframe to oracle using IBM's eda/sql procedure and link. Involved in

knowledge transfer to State Employees on Delphi and Oracle.

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Education and Certifications

1. Service Manager certification ITIL V2

2. PMP certified (PMI) No-1228923 Jan-2009 to Jan-2012

3. ITIL v.2 foundation certified (Office of govt. commerce) No-93967 May

23, 2007

4. Post Graduate Diploma in Computer Studies, National Computing Centre

(U.K.), India

5. Bachelor's Degree in Physics, Chemistry, and Mathematics (Maharishi

Dayanand University-Rohtak) India.

6. Six Sigma certification (Expert Rating Global certifications) No-

2383644 Dec 14, 2009

6. Member of ITSMF

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Visa Status

US Citizen

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