Customer Service Driver

Jennifer O'Neal

**** ****** ******** **** **** **15

Newnan, GA 30265

770-***-****

*********@*****.***

Objective

To acquire a position with the potential for advancement where I can

utilize my knowledge and experience.

Relevant Skills

- Proficient in Windows 95/98/NT, PowerPoint 4.0, WordPerfect 6.1, Excel

- Accustomed to heavy telephone usage

- Experience in customer service

- Analytical skills

- Strong communication skills

- Knowledge of lean logistic processes, distribution operations and

inventory control.

Employment History

Quad/Graphics, Forest Park, Georgia

Load Planner 2008-present

Primary responsibilities include load planning news stand magazines, mail

and retail inserts through TMS and HP for customers in North Carolina,

South Carolina, Tennessee, Alabama, Georgia and Florida.

The HON Company, Cedartown, Georgia

Load Planner 2005-2007

Working with HON load planning team through six month transition of the

load planning team to Schneider Logistics. Primary responsibilities

included communicating directly with customers for delivery appointments,

manage customer backorders for the product to be placed back into loads and

communicate with customer service delivery exceptions; load plan customer

orders through TMS and Manugistics for Florida and North Carolina. Direct

contact with channel customers in Wholesale, Retail, Dealer, Government and

Schools.

White Swan Meta, Rome, Georgia

Packing Auditor 2002-2005

Audited JC Penney shipments for correct pricing and quantity, scheduled

pick-ups and deliveries.

Jim Loyd Transport, Rome, Georgia

Dispatcher 2000-2002

Coordinated and scheduled pick-ups and deliveries to various locations.

Ensure driver route base on prime time standard routing. Responsible for

ensuring pick-ups and deliveries times are met and smooth flow of

operation. Answer driver and customer inquiries and resolve dispatch and

transportation issues. Scheduled deliveries and pickups according to

forecast and plan. Administer and coordinate workflow and ensuring

adequate driver coverage.

Contact this candidate