Project Manager Sales

David Green

***** ****** ***** ****, ** ***** ************@***.*** 813-***-****

S ERV IC E O PE RAT IO NS M A NAG EM EN T

AND

Service industry executive with over ten years of progressive management experience. Consistently succeeds in achieving revenue, cost,

productivity and delivery goals. An experienced leader, driving high performance teams to deliver superior service while increasing

corporate profitability. Effective project manager, delivering results on time and on budget.

Core Competencies

• • Staff Development & Leadership

Multi-unit Operations Management

• • Project Planning & Resource Allocation

Multimillion Dollar P&L Management

• • Service Delivery & Customer Satisfaction

Talent Recruitment and Selection

• • Vendor Sourcing & Negotiation

Risk Management & Inventory Control

P ROF ES S IO NA L E XP ER IE N C E

OASIS CORPORATE HOUSING, Tampa, FL April 2009 – June 2010

DIRECTOR, INSIDE SALES

Reporting to the CEO, tasked with developing and implementing operational strategies and processes designed to create, increase and

maintain a loyal client base. Focused on service delivery experience, vendor negotiation and per unit profit maximization. Analyzed and

reduced inefficiency and redundancy by streamlining processes to optimize customer experience. Established organizational

performance metrics for number of new leases signed, number of total months secured, and profitability per unit.

SELECTED ACCOMPLISHMENTS

• Significantly increased repeat customer base, developing long term relationships with organizations nationwide.

• Defined a lease versus buy strategy, reducing spend while maintaining inventory for units on hand.

• Developed standard set of unit budget spreadsheets, allowing for analysis of expenses to accurately price units.

• Eliminated duplication of effort by documenting pricing, processes and contact information for rental housing units nationwide.

• Developed and executed strategic sourcing plans; negotiating contracts with new and existing vendors.

RUBY TUESDAY, Tampa, FL March 2000 – April 2009

MANAGING PARTNER, March 2008 – April 2009

Direct leadership for one of the highest grossing units in the national chain, with sales exceeding $75K per week. Held full P&L

accountability. Functional areas of responsibilities included staffing, managing vendor relationships and procurement. Hired, trained

and ensured ServSafe compliance for entire staff of four managers and more than 70 hourly employees.

SELECTED ACCOMPLISHMENTS

• Exceeded company Profit-After-Cost (PAC) goals managing and controlling four major cost categories- Food Cost, Labor Cost,

Beverage Cost, and Controllable Expenses.

• Increased year-over-year check average resulting in $3.9 million annual sales through sales staff training and education.

• Exceeded company turnover goals on average by 75% achieving an industry low turnover rate.

• Successfully cultivated a culture of promotions from within by identifying, training and mentoring employees for advancement

from hourly to management.

• Supported the launch of new menu items by appropriately training staff and revising food purchase orders.

• Organized and led monthly all-store meetings discussing company initiatives and goals, day-to-day operations, and motivation

of staff.

RUBY TUESDAY, Tampa, FL

DIRECTOR OF PEOPLE, SALES AND RESULTS (DPSR), April 2006 – April 2008

David Green

Promoted to manage all operational functions within the $12.5 million unit, including full P&L oversight within the district, direct

leadership for five General Managers and indirect leadership of 22 store managers and 275+ hourly employees. Accountable for the

financial performance, guest satisfaction and employee growth and development in the assigned territory.

SELECTED ACCOMPLISHMENTS

• Consistently exceeded goals set for district PAC, turnover and year-over-year same store sales.

• Awarded Gracious Hospitality Award, presented to a district which consistently maintained positive check average and positive

results in company sales contests.

• Successfully managed multi-million dollar renovation projects for each of the five restaurants within the district, utilizing

project management skills to meet each targeted store grand reopening date.

GENERAL MANAGER, March, 2000 – April 2006

New Port Richey, Oldsmar, St. Petersburg, Spring Hill

Managed day-to-day restaurant operations with responsibility for P&L, procurement, hiring and training staff, reducing turnover and

increasing check averages for each restaurant worked during the six year period.

SELECTED ACCOMPLISHMENTS

• Recognized as a member of the Quality Circle, an elite group of General Managers who consistently exceed all corporate goals

and expectations set for turnover, PAC and check averages in each of the units managed.

• Participated in seven new store openings throughout the district with responsibilities ranging from general manager, assistant

manager and lead trainer.

• Responsible for the hiring, training and employee development of employees within the unit managed.

E DU CAT IO N, C E RT IF IC AT IO NS R E CO GN IT ION

A ND

• B.S. in Business Hospitality, Florida State University

• ServSafe Certification

• Ruby Tuesday Gracious Hospitality Award

• Ruby Tuesday Quality Circle

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