Customer Service Manager
Resume:
LYNN ROBERT WIDEMAN
Westerville, Ohio 43081-2703 Cellular: 614-***-****
e-mail: *********@*******.*** Home: 614-***-****
SUMMARY
Manager with proven expertise in directing all types of work teams
including bargaining, non-bargaining, and salaried employees.
Manufacturing, logistics and third-party provider experience. Builds a
solid, highly motivated team. Ensures a safe and sanitary work
environment.
Areas managed include:
( Operations ( Project Management ( Customer Service
Management
( Logistics Planning ( Warehousing ( Project / Training
Presentation
( Distribution / Site ( Team Building ( Contract
Selection Negotiation/Bids
( Inventory Control ( Production ( Transportation
Scheduling
( Fleet/Garage ( Sanitation / Food ( Budgets/Cost
Management Safety Containment
PROFESSIONAL EXPERIENCE
Ryder Logistics / Xerox- Third-Party Logistics Operations, Groveport, OH
2007 - 2010
Logistics / Location Manager
Managed all aspects of the Ryder Logistics operations for the Xerox Central
Products Distribution Center located in Groveport, OH. This Center ships
and receives shipments worldwide of Document Center products to and from
Xerox customers and suppliers.
( Provided just-in-time shipment scheduling/loading of Xerox orders with
Ryder Transportation and outside carriers for maximum customer service
level and on-time deliveries.
( Responsible for budgets, safety, and optimum customer service goals and
objectives for Ryder Logistics and Xerox Corporation.
( Administrative responsibilities for all Ryder employee compliance with
DOT, regulatory, OSHA, safety, payroll and HR requirements at the CPDC.
( Ensured adequate Ryder employee staffing/scheduling support for the Xerox
CPDC operations to accommodate rapid changes in peak business volumes
throughout the year.
Note: My position was eliminated with a recent restructuring of Ryder
management at this facility.
I AND K Distributors, Inc., Delphos, OH (Division of Chef Solutions, Inc.)
2004 - 2007
Fleet Manager
I and K Distributors, Inc. is a food manufacturer and distributor of
consumer food products nationwide. Responsibilities:
( Negotiated contracts and rates for leasing/purchasing of all fleet
vehicles, fleet insurance, licensing, and permitting requirements.
( Budgetary responsibility for all purchased parts, supplies, and repairs
on all fleet vehicles.
( Set up and managed on-site fleet maintenance garage with 2 mechanics on
staff.
( Site Selection, contract negotiations for division offices/cross-dock
facilities, supplies and equipment. ( Compliance of all I&K CDL drivers
with DOT and other regulatory agencies.
( Scheduling Drivers and other employees to accommodate peak business
volumes, special sales promotions and sales events and holidays.
Note: My position was eliminated when I & K Distributors was sold to an
Investment Company.
LYNN ROBERT WIDEMAN PAGE 2
BORDEN FOOD CORPORATION, St. Louis, Missouri 2000-2003
Distribution Manager
Management responsibility for pasta plant/distribution center operations
plus one third-party distribution center. Directed customer
service/customer demand allocation activity, distribution and
transportation operations.
( Increased customer service level (perfect on-time order) from 93% to
98% in one year.
( Coordinated with Borden Sales and our major food service customers to
re-footprint shipment sourcing
from the St. Louis Pasta plant rather than the Canadian and other
Borden plants for improved
on-time delivery, customer service and complete order fill using
demand planning and improved
warehousing strategies.
( Reduced transportation costs by $180M per year through
carrier/transportation
rate negotiations, transportation mode selection, and loading
optimization.
Note: Borden Foods closed all food operations and sold this plant in
December 2001
HOLSUM BAKERY, INC., Phoenix, Arizona 1999-2000
Superintendent Fleet, Transportation and Garage
Managed fleet, transportation and garage operations for 3 bakeries and 19
distribution depots in Arizona, Nevada and California. Responsibilities
included fleet/garage budgets, DOT/safety and OSHA compliance.
. Coordinated with customers directly for special on-time delivery
arrangements for sales promotions.
. Managed (VIP) "Vendors in Partnership" for fleet / garage cost-savings of
$70M/year through effective negotiating of contracts and pricing..
Note: I resigned to become Distribution Manager at the Borden St. Louis
plant in November 2000.
BORDEN FOODS CORPORATION 1978-1999
Distribution Center Manager, Tolleson, Arizona 1998-1999
Managed pasta plant/distribution center operations plus oversight for 2
third-party warehouses.
( Improved customer service level from 93% to above 98% through
implementing demand planning.
( Worked directly with customers to set up customer pickup programs and
customized sailing schedules.
( Reduced transportation costs by $190M per year through effective
negotiating of rates and services.
( Reduced third-party warehousing cost by $80M per year through effective
use of JIT / Material
Requirements planning (MRP), and contract negotiations.
Note: Borden Foods closed this plant as part of a major restructuring in
1999.
Manager, Corporate Logistics Administration, Columbus, Ohio 1978-1998
Nationwide responsibility for Borden Logistics Administration functions,
including freight payment/audit ($65MM), claims/customer deductions
($1.5MM), rates/tariffs, pallets ($3.0MM). Headed project teams for
packaging/load planning optimization projects, and cost containment /
reduction / outsourcing projects.
Note: I was promoted and transferred as Distribution Center Manager to
Tolleson, AZ in December 1997.
EDUCATION / TRAINING
BA, Social Sciences
Ohio State University, Columbus, Ohio
TECHNICAL STRENGTHS
MRP/DRP Systems, Microsoft Office, Windows XP, PeopleSoft, Internet,
Maintenance Records, TOPS Maxload, WMS System/Scanning, MS Project,
FDA/USDA, DOT compliance, OSHA, Driver Safety Programs/Presentation
MILITARY
U.S. Navy, Hospital Corps, Field Medical USMC,
Honorable Discharge
Contact this candidate