Customer Service Assistant
Resume:
JAY MISTRY
***.******@*****.***
**, ****** **** *** **** NY 10956
OBJECTIVE:
Administrative, support, professional, working in fast paced environments
demanding strong organizational, technical and interpersonal skills.
Confident and poised in interactions with individuals at all levels. Detail-
oriented and resourceful in completing projects able to multi-task
efficiently.
PROFESSIONAL STRENGTHS:
. Excellent communication, interpersonal, multi-tasking, time management
and teamwork abilities
. Polished leadership skills, with ability to motivate teams to increase
productivity
. Reliable motivating, enthusiastic, and possess the ability to work
independently
. Ability to perform well in cross-cultural settings and Self starter
and quick learner of new tools
. Experience includes wide areas of responsibilities ranging from
requirement gathering, data modeling to Building report templates.
. Presently undergoing training in SAP Business Intelligence
. Queries, Workbooks, and Dashboards using BEx Designer and Analyzer for
reporting purposes
PROFESSIONAL EDUCATION:
Western Michigan University, Kalamazoo MI
01/05 - 06/09
Haworth College of Business
Bachelor of Business Administrator
Major: Computer Information System
Minor: Mathematics and Business
PROFESSIONAL EXPERIENCE:
WittyCode (formerly known as Elements), India
Web Designer (working on & off as freelancer since 2003)
> Meet and corresponded with clients, register sites with search
engines, register new URLs and upload web materials to the company
server
> Designed company presentation materials, such as business cards and
brochures
> Assist accounting coordinators in designing client Web sites
> Have an ability to develop HTML, CSS, XHTML, Java Script and
implemented databases to increase work flow and aid in organization
U.S Bank, Pittsburgh PA
Helpdesk Support
09/09 - 04/10
> Monitored several networks and advise supervisor of any problems
> Handled bank customer's concerns of their ATM/Debit card(s)
> Added debit cards to a hot card list for multiple networks, e.g.
PULSE, NYCE
> Wrote weekly ATM and network outages reports and posted them on the
intranet page
> Used a combination of BASE24 and Gasper ticketing system to monitor
and provide first tier troubleshooting of ATMs
> Worked with first tier data communications support to help fix
communication outages
Western Michigan University, Kalamazoo, MI
Helpdesk Analyst - Kellogg Computer Lab
08/07 - 08/09
> Managed a lab of more than 200 computers with Windows XP/Server
2003/NT and Mac systems, while focusing on efficient, customer service
and organization
> Provided support for Microsoft SQL/ Access, Excel and SAP to the
students
> Scheduled use of the systems in the computer lab, provides users with
basic assistance in using software applications such as Great Plains,
IBM WebSphere and Visual Basic
> Assisted in the renovating and setup of new computers and networks in
an organized and timely manner
> Worked with Teachers to determine which software applications will be
used and assistant students with the use of applications and basic
hardware issues
JAY MISTRY (PAGE 2)
Western Michigan University, Kalamazoo, MI
Library Cataloging Assistant - Waldo Library
09/05 - 07/06
> Checked the accuracy of data entry and maintained online catalog
records that represent the monographic and media collections of the
library and ensured that the catalog users can locate these resources
within the catalog and the library
> Applied security strips and shelved incoming unbound periodicals
> Checked bindery lists for the periodicals operation and recorded which
volume should be scheduled, as needed
> Created item records and assigned barcodes to items
Sunway University College, Kuala Lumpur, Malaysia
Helpdesk Analyst
04/04 - 10/04
> Assisted students in using computer hardware and software such as MS
Publisher/Office/Excel/Power point
> Did inventory for lab supplies and submitted documentation on needed
items to personnel in charge
> Maintained lab equipments by cleaning disk drives, printers,
keyboards, monitors and other lab hardware
> Observed lab occupants upon entering and leaving the lab to secure lab
equipments
SKILLS IN COMPUTER ENVIROMENT:
Languages, Development Tools: C++, Java, Microsoft SQL Server, IBM
WebSphere, Visual Basic, HTML, XHTML, PHP,
XML, JavaScript, MS Publisher, MS Visio, Microsoft Query, SAP BW/BI, CSS,
Business Reporting, MS Great Plains, MS Office
2007, SAS Enterprise Miner, MS SharePoint
Operating Systems: Windows 95/98/NT/XP/Vista, Mac OS, MS-DOS
Database Management: Microsoft Access 97/2007, Microsoft SQL
Server
HONORS AND AWARDS:
> NIIT Computer Institute
Certificate for "Programming in C Language", 2003
> Government of India Recognized Computer Institute
Certificate for Core Java + Advance Java, 2003
LANGUAGES KNOWN:
> Fluent in English, Hindi and Gujarati
Contact this candidate