Customer Service Manager
Resume:
Melissa Locklear
Hobgood, NC 27843
Professional
Experience
Goodwill Industries Goldsboro, NC Regional Program Manager 2006-2008
Overseen the daily operations and sales of a large retail and distribution facility. Fully responsible for profit and loss and General
Ledger postings. Implemented new production procedures while maintaining over schedule accuracy. Hire, train and evaluate a
cross functional team of employees. Oversee all warehouse procedures and policies. Set and maintain productivity and quality
standards. Schedule all warehouse employees for two shifts. Distributed daily workload to ensure all Departments complete work
on time. Ensure the delivery of customer service excellence. Directly oversee inventory of the branch. Work with Purchasing
Department and Accounts Receivable Department. Head Inventory Department, in charge of truck drivers, pullers, stockers, order
checkers, receiving and warehouse manager. Schedule upkeep and maintenance of facility and trucks. Manage vendor relations to
ensure the cost-effective purchase of warehouse supplies. Schedule Safety, sales, and warehouse meetings. Maintain OSHA,
DOT, Quality Assurance, and audit compliance.
Thomas-Yelverton Funeral Home Wilson, NC Funeral Home Operation Manager 2004-2006
Managed and operated all aspects of the funeral home and cemetery business. Financial, budgeting, marketing,
hiring, training, and supervision of personnel Designed and oversaw all advertising for the business
Analyzed market trends and demographic data Regulated and trained all OSHA, Safety, and ADA compliance along with FTC
Directed all functions of the Funeral homes and funerals
Shumate-Faulk Funeral Home Dudley, NC Funeral Director 2002-2004
Arranged and directed funeral services and interviewed family to arrange details such as preparation
of obituary notice, selection of urn or casket, determination of location and time of cremation or burial,
selection of official for religious rites and transportation for mourners. Planned placement of casket
in parlor or chapel and adjusted lights, fixtures and floral displays. Directed placement and removal of casket
from hearse. Directed preparations and shipment of body for in and out-of-state burial. Prepared Death Certificates, obituaries,
programs, and Notifications, embalmed, cosmetics, applied restorative art, and dressed Coordinated morgue, hospital, and home
deceased pick up service 24 hours a day while on call at 48 hour intervals
Military Deli Bakery Goldsboro, NC Operations Supervisor 2000-2002
Managed the overall performance of food service facility, employees, and kitchen operations.
Oversaw the quality of food, service standards, and sanitation practices. Controlled fiscal aspects of
business operations and met financial goals. Coordinated work schedules, ordered food, and supplies.
Supervised the preventative maintenance and upkeep of equipment, facility, and grounds.
Ensured a safe workplace and pleasant customer service experience. Maintained customer relations and coordinated promotions.
EDUCATION
Associates Degree FS Business
NC Life and Health Insurance Licensed
NC Notary Public
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