Manager Customer

CORE COMPETENCIES

Project and event management: Proven experience at organizing and

demonstrating implementation of new technologies and ideas to promote cost-

effective results that are creative and solution-oriented.

CAREER HIGHLIGHTS

Manager, Customer Requirements Business Development - for $6B international

business group (June 2005 - July 2010)

- Managed customer data base of more than 30,000 DoD and international

customers and surveys and 60 shows/events

0. Customer Management and Protocol team leader for business development

engagement at exhibitions, trade shows, conferences, and special events.

Mentored and trained new team members across the business on the job

function, role, processes and business expectations. This integrated

approach to customers facilitates the organization's strategic success by

increasing brand recognition and customer loyalty.

0. Event Manager special events, sponsorships, receptions, and ribbon

cuttings, etc, to encompass all aspects of event logistics: site

selection, hotel, registration, equipment, vendors, shipping, signage,

presenters, collateral materials, giveaways and staff guidance.

0. Team leader responsible for execution of executive quarterly leadership

meeting (QLM) program comprised of geographically diverse internal

communications and offsite supplier teams. QLM held at varying company

sites in the United States and England. Accountable for these meetings as

they flow key information to leaders and stakeholders across the

business.

0. Customer satisfaction survey project lead. This project facilitates the

ability to build upon customer relationships to understand their

concerns, challenges, and perceptions that influence competitive

position. Data metrics are interpreted and fed back into the business as

actionable activities for customer contact plans and stakeholder

relationship development, and results reported at annual Sr. leadership

conference.

0. Administrative operations manager accountable for budget, training and

ethics compliance; developed and maintained team wiki intranet websites

to enhance team communication, business collaboration and information

sharing.

Marketing Communications Manager for $200M business unit (February 1999 -

2005)

- Solely responsible for all external advertising and communications

0. Managed and executed $500K international marketing communications

program: Trade shows, advertising, customer communications, collateral

marketing materials, promotional items, news releases, fact sheets,

photographs, and oversight of the intranet website.

0. Media spokesperson and contributing editor of internal company

newsletter; responsible for producing internal and external

correspondence and publications.

Information Systems Administration (January 1998 - February 1999)

- Serviced 1000 plus campus accounts

0. Created and maintained company-wide intranet, including html and java

scripting, trained MS Office, desktop publishing, and computer graphic

software to company personnel, assessed outside software and training

courses for applicability, provided help-desk support services

Proposal Coordinator (February 1995 - January 1998)

- More than a dozen major proposals with a 75% win rate

0. Published large-volume, multi-million dollar proposals for government

defense contracts. Increased configuration control efficiency with new

digital library system; simplified and enhanced proposal production

process by training teams in new software and publishing tools

EMPLOYMENT HISTORY

0. BAE SYSTEMS, 1977-Present

EDUCATION

0. DeVry University: BS in Technical Management, focus in Sales &

Marketing - 2009 Magna Cum Laude

0. Protocol School of Washington : Certified Protocol Consultant through

2012

0. Austin Community College: General studies with focus in Visual

Communication and Hospitality Programs

COMPUTER SOFTWARE KNOWLEDGE

Extensive Desktop Software Experience in wide variety of programs

including:

0. Microsoft Office 2007

0. Scheduling: MS Project

0. Data Base: Microsoft Access and BAE Systems Proprietary Data base

program "The Events Data Base"

0. Graphics: CorelDRAW and Adobe PhotoShop

0. Perfect TablePlan

MEMBERSHIPS

0. American Wind Energy Association (AWEA)

0. Meeting Professionals International (MPI)

0. Women in Defense (WID)

AWARDS / ACHIEVEMENTS

0. BAE Systems Meerkat Achievement Award 2007

0. BAE Systems Chairman's Bronze Award for Innovation 2002 - 2004

0. Achieving Communications Excellence - Inaugural ACE Award Winner 2001

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