Customer Service Manager

Cinara Scheffler

*** **** ***** ** . **** Mawr, Pennsylvania 19010 .

***************@*****.***.** . 610-***-****

EDUCATION

Widener University - Chester, PA

Bachelor of Science in Hospitality Management, August 2010

*GPA 3.82

*International Student Scholarship Recipient

*Eta Sigma Delta- International Hospitality Honor Society

Delaware Country Community College - Media, PA

Associate Degree in Hotel and Restaurant Management, December 2008

*GPA 3.87

*2007-2008 DCCC Memorial Scholarship Recipient

ASSELVI University - Brazil, July 2004 - July 2005

*Studied Tourism

Volkshochschule - Cologne - Germany, July 2002 - April 2003

*Studied German language and culture

CRM - Crew Resource Management - Brazil, February 1999

*Airline Flight Attendant Training Course

PROFESSIONAL EXPERIENCE

Household Manager, Stein Family's Residence, Bryn Mawr, PA, February 2007-

Present

. Manage, supervise and coordinate most activities in a 120,000 square

foot "Smart" house

. Supervise and coordinate including, but not limited to, house keeping,

cleaning, gardening and maintenance

. Maintain the overall house organization including its calendar and

repairs

. Plan weekly dinner menu

. Adjust recipes to family's needs and desire such as for carbohydrate

conscious, Jewish diet and other special needs

. Cook daily and/or sophisticated gourmet alike meals

. Run errands

. Plan, organize, direct, supervise and set up special events and small

parties

. Coordinate house facility schedule

. Supervise the performance of contractors

. Manage, handle and perform special projects and requests as delegated

. Drive occasionally children as arranged when necessary

Food and Beverage Management Internship, Philadelphia Country Club-

Gladwyne,PA, May 2009- August 2009

. Supervised dinning room facilities and staff

. Oversaw daily operations of the a la cart facilities

. Assigned and ensured completion of opening and closing side work.

. Allocated serving stations and responsabilities

. Met and greeted members upon arrival to dinning facilities

. Conducted pre-shift training sessions with service staff

. Enforced club standards to be upheld by both members and employees

. Supervised banquet functions

. Communicated and completed daily set-ups throughout the clubhouse

. Contributed to the club's goals and objectives

Assistant Chef, Patrick Loumagne's Catered Events-Media, PA, September 2005-

June 2009

. Assisted in preparation of various foods as well as preparing, cooking

and serving food while monitoring and maintaining cleanliness,

sanitation and organization of assigned work areas

. Maintained an exceptional menu knowledge and attention to detail with

plate and/or buffet presentation

. Worked under direct supervision and cooperated with other staff

personnel

. Used of kitchen utensils and equipment and the operation thereof

. Followed oral and written instructions

Accounting Assistant Caixa Economica Federal S/A,-Pomerode, Brazil, July

2003 - June 2004

. Prepared, filled and filed bank forms for new open accounts

. Provided customer service to clients assisting with enrolling in

automatic banking transactions

. Managed and distributed banking data sheets and metrics

Airline Flight Attendant Transbrasil Airlines S/A- Sao Paulo, Brazil, March

1999 - December 2001

. Made sure safety regulations on airplanes were followed and passengers

were comfortable during the flights

. Restocked the airplane with adequate supplies

. Served precooked meals, snack and drinks; distributed reading

materials

. Assisted passenger in the accommodation and in any other specific need

. Provided passenger high quality service

SKILLS

Languages

*English (fluent), Portuguese (fluent), German (fluent) and Spanish

(fluent)

Computer Skills

*Word, Excel, Power Point, Internet and Email

CERTIFICATIONS

Food Safety and Laboratory Services

*Commonwealth of Pennsylvania Department of Agriculture- October 2008

*References Available Upon Request

Contact this candidate