Customer Service Manager
Resume:
Perrysburg, OH *****
abmds9@r.postjobfree.com
LANA HORNER
Summary
Fifteen years experience in office administration and
management. Full charge bookkeeper, payroll
administrator and human resource generalist.
Twenty-one years of experience in medical billing and
customer service with a strong commitment to patient
confidentiality and satisfaction.
related qualifications
Supervisory
skills Supervised a ten person billing team for a home
health care agency.
Supervised and trained front office and billing staff
for a physician's office.
Managed the office of a small home medical equipment
company and staff.
Oral/Written Communication Skills
Wrote HIPAA compliance policy and business agreement.
Composed inner office and outgoing correspondences.
Liaised between companies, banking institutions,
accountants and attorneys.
Human Resource Skills
Conducted pre employment interviews.
Performed employee evaluations and wage reviews.
Evaluated and negotiated employee benefit contracts on
yearly renewal
Anniversary.
Bookkeeping Skills
Matched packing slips with invoices and processed
payments.
Processed employee payroll and commissions.
Entered general ledger entries and reconciled account with
bank statement.
Medical Billing and Customer Service
Filed medical claims manually and electronically to all
types of payers
Followed up and appealed refuted claims
Demonstrated superior customer service skill, always
maintaining composure
and affording client respect
Related Work experience
_______________________________________
2007-2009 Office Manager, Valko and Associates
2006-2007 Billing Supervisor, HCR Manor Care
2005-2006 Office Manager, APDS Health Supplies
1988-2006 Office Manager, Ryan Pharmacy & Orthopedic
Education___________________________________________________________________
_________
2007 Associate of Arts in Accounting, University of Phoenix
200*-****-** credit hours in Human Resource Management
1983 High School Diploma, Rogers High School
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