Customer Service Technician

Stephen J. Inserro

** ******** ***, ******* **, *4843

607-***-****, *********@*****.***

Objective

To obtain an IT position with a PACE Staffing Client that uses my skills in

Information technology to better the company's network infrastructure,

hardware, and software.

Highlights of Qualifications

Self motivated Learn fast with hands-on Work well in a team

Results Oriented training for any software or environment

Detail Oriented hardware required Excellent documentation

Persistent Excellent customer service and planning skills

abilities

Excellent troubleshooting

networks and PC's

Technical Summary

Active Directory user Good working knowledge of Experience in client

and computer management, Windows XP, Vista, and Windows network configuration

adding and modify users, 7 can troubleshoot hardware and and PC/Laptop repair;

reset passwords, and software issues network configurations

configure group policy Experience in network cabling, include TCP/IP and other

security. Cisco switch and router such protocols

Microsoft Exchange setup configuration, and physical Very well-versed with

for user mailboxes and network connectivity of Microsoft Office Suite

configuring Outlook for computers Microsoft Word and Excel

user connection to Administration of DNS, DHCP, 2003 Specialist

mailbox FTP, IIS website configuration, certified;

and network printer sharing Knowledge of Ubuntu and

Fedora Linux web server

setup

Tier II Technician, PC Repair Technician

. Completed work orders for faculty, staff, and students including

Laptop and PC repair

. Created user documentation for wireless access point locations;

Located wireless access points for Science Center Building;

Completed other ITS duties as assigned

. Created documentation guide for Electronic Waste generated by ITS

department

. Spyware/Virus removal; Wireless Networking, Security; General

Networking of Home PC's

. Hardware Replacement; File/Print Sharing, Security; System

Improvement, Phone Support

Intern Engineering Department

. Conversion of old dos based database system components to windows

GUI interface

. Creating user documentation for HVAC device configuration

. Modifying existing database system to suit engineering department

at Noyes

. Collaborated with IT staff of ongoing problem with HVAC device

configuration via laptop

Work Experience

PC Repair Technician, Private Residence, Hornell, NY

June 2004 - Present

Tier II Technician Intern, Alfred University ITS, Alfred, NY

August 2009 - Dec. 2009

Intern Engineering Department, Noyes Memorial Hospital, Dansville, NY

June 2009 - July 2009

Laborer, Thomas Hoeffner, Hornell, NY

July 2008 - Oct. 2008

Education and Certifications

BTech Information Technology, Network Administration, SUNY College of

Technology at Alfred 2010

CCNA Exploration Online Curriculum, SUNY College of Technology at Alfred,

Alfred, NY 2009

Word 2003 Specialist, Excel 2003 Specialist, SUNY College of Technology at

Alfred, Alfred, NY 2005

CompTIA A+ Certification, IC3 Certification, SA BOCES -Wildwood Campus,

Hornell, NY 2004

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