Manager Customer Service

SKILLS / Qualifications:

*. DEPENDABLE

*. Hardworking

0. Energetic

0. Organized

0. Loyal

0. Superior Customer Service

0. Fluent in MS Office Suite of Products

0. Technologically fluent - even when adapting to proprietary software

applications

0. QuickBooks

EXPERIENCE:

FITNESS MOJO / MASSAGE MOJO - CHICAGO, IL

SERVICE AND OPERATIONS MANAGER ( 2008-2009

. Promoted to Operations Manager of Massage Mojo after 3 months of

employment at Fitness Mojo

. Payroll and Scheduling Administration

. Responsible for all monthly invoicing and payroll processing

. Oversee daily operations of both Fitness facility and Massage facility

. Responsible for hiring and interviewing process of all new service

employees

for Massage and Fitness Mojo

. Trained all new employees

STARBUCKS COFFEE COMPANY - DENVER, CO / CHICAGO, IL

Shift Supervisor ( 2005-2008

. Promoted from Barista to Shift Supervisor within five months of hire

. Opened a new store in Denver, CO

. In charge of delegating deployment during shift

. Ordered supplies within a strict budget

. Coffee Master - mastered all varieties and special blends

. Planned special events for store

. Supervise and deliver training for all new hires

CARD AND PARTY GIANT - CHICAGO, IL

Assistant Manager ( 1999-2004

. Promoted to Stock Manager within two months

. Promoted to Key Holder within five months

. Promoted to Assistant Manager in 2001

. Oversaw seasonal store changover

. Inventoried and ordered store stock and added additional selections

directly relating to record setting sales

EDUCATION:

Professional Bartending Academy ( 2009

. Studied Over 200 Beverages

. Graduated 3 Week Program in 2 Weeks

Harrington College of Design ( 2007-2008

. Studied Digital Photography

Milwaukee School of Engineering ( 2002

. Awarded $25,000 dollar scholarship for education

. Studied Business Management

. Played Varsity Hockey

Wheeling High School ( 1999-2002

. Diploma General Education

CERTIFACTIONS

0. B.A.S.S.E.T.

0. Certified in Food Sanitation

INTERESTS

0. Photography

0. Hockey

0. Travel

0. Camping

0. Baseball

Marcus Fferman

[Type your address] ( [Type your phone number] ( [Type your e-mail address]

Marcus Feferman

462 Ferne DR, Wheeling, IL, 60090 847-***-**** ( abmdro@r.postjobfree.com

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