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Customer Service Manager

Location:
Bay City, MI, 48706
Posted:
July 12, 2010

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Resume:

Nicole DuLong

989-***-****

**** ********* *****

Bay City, MI 48706

abmdpj@r.postjobfree.com

EDUCATION

Bachelor of Business Administration - Accounting

May 2010

NORTHWOOD UNIVERSITY - Midland, MI

GPA: 3.845

Associate Degree - Accounting

August 2009

DELTA COLLEGE - University Center, MI

GPA: 3.684 (Accounting GPA: 3.879)

Will have completed 137 semester hours upon graduation, May 2010

Will have completed 150 semester hours in December 2010

EXPERIENCE

Shift Manager

MCDONALD'S - Monitor Township, MI

08/2005-Present

. Evaluate crew performance using company-wide guidelines

. Supervise and manage crew to ensure smooth store operation

. Complete tasks under pressure with speed, positive customer service,

and special attention to accuracy

. Effectively balance 36 hours per week at work along with full-time

college courses and volunteerism

. Selected to open store and make sure all money and stock is accounted

for daily

. Utilize strong communication skills to notify crew about new

procedures and products

. Hired in as Crew Member and promoted to Shift Manager within 2 years

of employment

MTP Student

G.M. POWERTRAIN - Bay City, MI

08/2003-08/2005

. Designed and built wind chimes, nutcracker, and dustpan for assignment

while in high school

. Updated drawings using AutoCAD according to specific directions from

superior

. Measured parts of machines on shop floor in order to ensure accurate

drawings

. Organized and allocated office supplies

AWARDS AND ACHIEVEMENTS

Dean's List for outstanding academic performance - Northwood University

Employee of the Month-McDonald's

Vice President's List for outstanding academic performance - Delta College

VOLUNTEER ACTIVITIES

Habitat for Humanity

Pancake Breakfasts

Northwood University Auto Show 2009

VITA- Tax-Aide program in Midland, MI - Prepares federal and state income

tax returns for low to moderate income individuals and families.



Contact this candidate