Customer Service Manager
Resume:
MARK BARRON
Marietta, GA *****
abmdp0@r.postjobfree.com
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PROFILE
- 20+ Years of expertise in Finance, Billing, Credit and
Collections.
- A self-motivated manager, with proven success in Corporate
Investigation, Analysis and Negotiation.
- A persuasive communicator both written and orally, with the
ability to effectively interface with all
levels of an organization.
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PROFESSIONAL EXPERIENCE
ABM INDUSTRIES, Atlanta, GA
Billing Analyst February 2009 -
March 2010
. Recruited as contract employee to handle overflow billing for J.P.
Morgan Chase
. Conducted billing for over 900 locations
. Lessened 90+ days' receivables from 2.2 M and took it to 220k by end
of fiscal year
. Was awarded three more accounts including UPS
SPHERION CORPORATION, Atlanta, GA
Credit & Collection Analyst May 2008 - January
2009
. Contract assignment for Encompass Group, L.L.C. utilizing professional
experience in Credit & Collections to assist year end clean up of
ineligible receivables, release orders from credit hold and process
new customer applications
. Successfully completed responsibilities of teammate out on medical
leave
. Assisted in the transition of new assignments from St. Paul, MN
location
LAND TRANSPORTATION, Atlanta, GA
Credit & Collection Analyst January 2007 - May
2008
. Processed credit applications for new customers utilizing credit
reporting agencies, bank & trade references to establish credit
worthiness
. Set up new accounts in company system
. Reviewed and negotiated contracts with new customers & procured and
maintained appropriate insurance
. Managed A/R portfolio of new customers and handled all disputes, claim
& short pays associated with each customer until accounts were paid in
full
CONTRACTOR, Atlanta, GA
Credit, Collection & SOX Analyst April 2005-
December 2006
. Contract assignments utilizing my expertise in Credit & Collections
Management for Hagemeyer N.A., Cabot Corporation & S.P. Richards & Co.
. Assisted in year end and audit assignments as well as transitioning
accounting departments into new areas
. Reviewed and analyzed credit files for Sarbanes - Oxley compliance
. Suggested changes that would satisfy compliance of audit standards
. Conducted standard credit & collection duties as permanent personnel
transitioned to new work state.
. Assisted in year end clean up and successfully brought past due monies
down from 52% to 38%
VERSO TECHNOLOGIES, Atlanta, GA
Credit Analyst April 2003 -
February 2005
. Upheld Corporate Clarent Communications and NACT Communications
account receivable portfolios
. Direct interface and negotiation with customers to reconcile overdue
balances
. Direct application of funds received. Interface with Account
Executives in order to effectively reconcile customer disputes
. Establish Credit files for all customers utilizing the following -
references, D&B Reports, Full set of Financials and compiled data in
order to establish credit limits and contract terms
. Handled all Letters of Credits for International customers
. Filed all UCC-1's & UCC-3's
DUN & BRADSTREET, Atlanta, GA
Collections Associate Sept. 2002 - March
2003
. Managed collection portfolio for American Express residential
and small customer accounts
. Investigated disputes on customer accounts
. Application of customer payments and customer credits to ensure
proper reconciliation of account
CONTRACTOR, Atlanta, GA
Credit Analyst / Manager/ General Manager Feb. 1998 -
Aug. 2002
. Executed the duties of a credit analyst for BellSouth and WorldPort
Communications
. Fulfilled assignments with Ace Hardware & Frontline Surveying as a
manager and general manager
AT&T / LUCENT TECHNOLOGIES, GA / FL / NJ
Credit Analyst / Collections / Customer Service Manager Aug.
1987 - Jan 1998
. Investigated credit worthiness on new and existing customers
. Expedited new sales orders
. Managed 11 first level managers in Customer Service group while
maintaining customer base of 5 C-LECS
. Worked with Sales Team, Technical Consulting and Installation on
large projects
. Managed successfully A/R portfolio of $350 million per year
. Member of Customer Council that met monthly to resolve customer
issues and disputes
. Three time Achiever and Golden Eagle award winner for excellence
& dedication
EDUCATION
Undergraduate Studies
MARYVILLE COLLEGE, Maryville, TN 1980-83
SYSTEM PROFICIENCY
SAP, Microsoft Works, Great Plains, Onyx, Softrax, Ariba, Document
Imaging, Microsoft Word/EXCEL, Powerpoint and Microsoft Outlook.
REFERENCES DUE UPON REQUEST
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