Project Manager Human Resources

RESUME

Colleen McGuire Norris

***** *** ******

Wildomar, CA 92595

Home 951-***-****

Cell 951-***-****

EDUCATION:

Traditional Training: Masters in Business Administration, California

State University

Sacramento, 1993; Human Resources,

Law and Cost Accounting

Bachelor of Science in Business, California

State University at

Humboldt, 1985; Marketing

emphasis.

Specialized training at:

Riverside County: Management Academy

Certificate

Riverside County: Buyer II Training from

County Purchasing,

California State:

Mediator/Dispute Resolution Certificate

ACCOMPLISHMENTS:

Familiar with most aspects of Administration; Developed and administered

budgets in excess of ten million dollars; Prepared financial statements

including revenue, expense and annual reports. Knowledgeable about JACHO,

IEHP and Molina inspections. Also familiar with National Fire Protection

Agency (NFPA), Statewide Health Planning and Development (OSHPD), ADA and

CAL OSHA.

Supervised professional and non-professional staff numbering as many as one

hundred and five; Familiar with all aspects of the progressive discipline

and Skelly process; Led focus groups to develop strategy and build

consensus toward policy; Mediated civil disputes regarding property lines,

noise abatement and land use; Experience in facility management and

project management building three animal shelters and three medical

clinics.

Extensive experience working with media, appearing on camera and serving as

a public information officer for various departments in city and county

government. Made presentations before citizen groups, industry trade groups

and internal county employee groups.

Wrote CAL OSHA Illness and Injury Prevention, Policy & Procedures Manuals,

Workers Compensation reports; Taught internal and external management

workshops; Developed employee hiring, testing and training and employee job

descriptions; Negotiated government service contracts; Administered and

tracked over forty million dollars of State and Federal contracts annually

including MOUs and JPAs.

EXPERIENCE:

Riverside County - 800-***-****, code 12421 - retired June 27, 2012

Administrative Services Officer-Internal Support Services

Branch Manager: Manage custodial services for ten County Health Clinics and

Animal Shelter.

Set up and monitor medical waste compliance regulations for State of

California regarding

biomedical waste disposal. Manage and administer State mandates regarding

disease prevention

and sanitation in patient areas of ten County Health Clinics. Implemented

JIT inventory

management and off site par levels at all ten clinic storage areas. Managed

Security for 43 CHA

buildings.

Also served as special project coordinator for Agency in the following

areas: American Disabilities Act; Riverside Neighborhood Pharmacy Audit;

Development and installation of Excel communications data base: ie:

telephones, faxes, pagers, cellular phones, etc. Drafted Requests for

Proposal for custodial vendors; Manage human resources cases using Skelly

process; Developed new and revised out-dated policy and procedures; Set up

permits and standing orders for clinics; Budget development and

administration; Used MAC methods to set strategic plans annually; Reduced

costs in duplicated labor; Motivated staff with in-house computer training

and staff development; Established and maintain good relationship with

clinic managers; Supervised Building Maintenance personnel and Security

personnel at 43 sites.

Planned installation of Sonitrol Security Systems in four County Clinics

and other systems in non medical buildings. Drafted and managed security

guard contracts.

Developed, maintained and motivated a hard working team of housekeepers who

are proud of their outstanding work and know the importance of their job in

a clinical environment; Implemented Site Audit Surveys completed on a

weekly basis and Activity Reports for Supervisors completed on a nightly

basis; Maintain excellent relationship with clinic management and manage

security for CHA responding to alarm calls, etc.

2008 - Volunteer Mediator at Temecula County Superior Court - mediated

civil cases judge handed back to mediation to see if they could be resolved

through mediation vs court.

1/2002 to 6/2006 Administrative Services Officer-Contracts Manager,

Community Health Agency (C.H.A.), Riverside County - Internal Support

Services; drafted and administered contracts for all Health Services Agency

including Regional County Hospital, Detention Health, Environmental Health,

Emergency Services and Animal Control; Managed over $30 million in grants

and $23 million in contracts. Service and commodity contracts ranged from

zero dollar MOUs to $5,423,411 HIV/AIDs grant. Contracts over $25,000 were

generally drafted as multi- year agreements.

Developed and implemented current contracts management policies and

procedures for CHA. Drafted Requests for Proposal on various projects for

the Community Health Agency, Riverside County Regional Hospital and

Environmental Health; Participated in the bid process; Analyzed bid

proposals and negotiated agreements for services and commodities.

Acted as liaison with County CAO office, Auditor Controller, CHA Fiscal,

County Counsel and Program Managers, vendors and granting/funding

institutions; Developed and maintained several Access data bases; CHA

gatekeeper for purchasing decisions involving Professional Service

Agreements, Vendor Compliance Issues, Memorandums of Understanding, and

State/Federal Grants. Tracked State and Federal funding; Reviewed bid

proposals for accuracy, cost-effectiveness and adherence to standards.

Assisted various departments in developing and defining contract

specifications;

3//99 Riverside County Regional Medical Center - wrote personnel policy,

wrote procedure policy for warehousing, sat on quality control committee,

assisted with agency split.

2004-2008 Human Resources Consultant - Pechanga Hotel and Casino -wrote

employee and supervisor policy manual; served on 3 person mediation board

for employee disputes.

6/1996 to 12/1999 Animal Services Manager - Environmental Health

Wrote reports, job descriptions, training manuals, orientation manual and

County

Code; Drafted contracts, drafted and administered line-item budget. Served

as

Hearing officer; Public speaking, press releases, television appearances.

Mediated conflict resolution; Conducted surveys; supervised over one

hundred staff and volunteers.

Supervised three County Animal Shelters and two contracted shelters housing

over forty thousand animals per year. Administered numerous City Service;

Contracts. Supervised and administered Spay/Neuter Clinic and Veterinary

Surgeon. Eliminated $350,000 annual deficit in spay/neuter clinic in two

years. Developed County Ordinance language and implemented new code.

Mediated civil disputes regarding land use, noise abatement and farm runoff

and waste issues; Developed and implemented Administrative Hearing Process

as alternative to Superior Court. Brought more felony and misdemeanor

cases involving animals to court in two years than in the previous twenty

year history; Served as Hearing Officer on dog bite and animal abuse cases.

Decisions were never appealed and never over turned in Superior Court;

Drafted and monitored 10 million dollar line item budget.

10/94 - 10/95 One year Contract

Director of North County Humane Society, North San Diego County

Managed routine operations and administration on one year contract; Similar

project manager on animal shelter facility expansion. Coordinated sub

contractors through various phases of the construction project from

obtaining necessary permits, and breaking ground to installing adequate

plumbing, waterproof cabinets and flooring.

Duties included but not limited to, personnel management, public relations,

conflict resolution, revenue enhancement, union negotiation of employee

contract and administration of service contracts with two cities,

mediation, investigation and fund raising. Assisted City Attorney with code

enforcement and ordinance development on animal related issues;

1990-1994 Director of a Division of Animal Services, Department of Health,

Placer County

Duties include but not limited to developing and administering budget,

personnel management, public relations, marketing, (print and broadcast

media) operations management, contract negotiation, conflict resolution,

JIT procurement, logistics, and negotiated and administered six city animal

service contracts. Managed code enforcement contracts with three

incorporated areas and implemented administrative hearing process and

mediation services; Managed and resolved issues surrounding animal

nutrition, farm waste management (manure, debris), water run-off, pest

control, weed abatement, disaster planning, facility management and land

use issues.

CAL OSHA site inspection manuals, Illness Injury Prevention Reporting,

administration, operations auditing, cash/office auditing, etc;

1986-1990 Executive Director - Heart Research Foundation of Sacramento

Administered budget, managed fund raising, oversaw professional and

volunteer staff

1985-1986 Executive Director, Humane Society of Humboldt County

Administered budget, attended State Directors meetings, networked with HSUS

and ASPCA, oversaw vocational staff and volunteers, directed fundraising,

appeared on television with animals and wrote grants.

Specialized training at:

Sacramento Justice Center in: arrests, warrants, search, seizure, and

firearms.

California Polytechnic: Certificate in Equine Nutrition

Humane Society of the U.S.: Illegal Animal Fighting

HOBBIES: Riding and competing on performance Quarter Horses and Scuba

Diving.

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