Susan L. Bauer
** ****** ***** 585-***-**** 585-***-****
Fairport, NY 14450 abmdnu@r.postjobfree.com
SALES MANAGEMENT AND BUSINESS DEVELOPMENT PROFESSIONAL
Task-oriented, intuitive thinker who adapts rapidly to challenges and
champions new opportunities and diverse projects. Talent for partnering and
brainstorming with professionals on all levels to generate ideas and solve
problems. Precise and persistent with strong attention to detail. Highly
capable team builder and people manager, inspiring motivation, group
cohesion, and cooperation to achieve common objectives. Innate ability to
continually drive repeat business through on-time delivery and superior
customer service offerings.
Core Competencies
Relationship Retention and Business Development and
Management Prospecting
Operations, Marketing, and Process Mapping and Efficiencies
Compliance Database Management and
Sales Training Program Calculations
Implementation Change Agent and Product
Staff Development and Motivation Management
Supervision, Hiring, and Training Sales Presentations and Public
Speaking
Professional Experience
MVP HEALTH CARE, Rochester, NY 9/2008 - 7/2009
Sales Manager
Led initiatives for sales, direct marketing, and business growth /
retention. Oversaw supervision of qualified leads, website inquiries, and
client prospecting. Attained exclusive relationships with employer groups
and ensured high level of customer satisfaction. Supervised 10 direct
reports.
Key Achievements:
. Managed operations on two platforms and maintained 95% retention rate
during open enrollment season.
. Incorporated numerous efficiencies into processes to reduce stress and
increase employee productivity during time period where 58% to 139% rate
increases were realized on EPO and PPO products.
. Key player in interacting with peer managers to document current
challenges and map current processes to segment changes for improving
client satisfaction and business efficiencies.
PAYCHEX AGENCY, INC., Rochester, NY 6/1999 - 9/2008
National Sales Manager (H&B) / Vice President (2004 - 2009)
Directed business development, staff development, peer relations,
continuous process improvements, carrier relationships, and contract
negotiations. Worked closely with managers to deliver seamless product
deliveries for operations, marketing, and compliance departments.
Supervised 5 direct reports (sales and administration).
Key Achievements:
. Contracted with 150+ carriers; established and developed sales force.
Grew department to 3 sales managers, 24 sales representatives, 8 sales
support, and 2 administrative staff over a four-year period.
. Instrumental in increasing sales an average of 40% year-over-year (versus
previous 25% sales growth) with goal of reaching $100 million in sales
within five years and impacting company growth rates by 2.5%.
. Standardized and developed paperwork and processes to meet compliance and
industry regulations. Built efficiencies in processing sales to enable
company to deliver timely products and services.
Sales Manager - Workers' Compensation (1999 - 2004)
Recruited, trained, and developed 12 sales staff. Led sales team in
achieving revenue growth and bottom-line profitability through sale of
workers' compensation insurance. Orchestrated regular departmental meetings
designed to achieve goals, eliminate wasteful processes, and build overall
efficiencies. Standardized employee hiring and training process to improve
company production rates and individual productivity levels.
SUSAN L. BAUER R sum : Page Two
Professional Experience
Key Achievements:
. Established contractual relationships with major insurance carriers ...
introduced administrative product called, "Pay-As-You-Go" that
revolutionized sale and administration of workers' compensation
insurance.
. Developed and implemented continuing education program in collaboration
with Compliance Department and Michigan State University, which was
approved by New York State.
. Secured unprecedented loss ratio of about 16% and substantial profit
margins through efforts in working with specialty carriers to develop
specialized short-term disability product for payroll clients.
. Standardized processes and review of paperwork to meet industry
compliance and regulations.
ALLSTATE INSURANCE COMPANY, Rochester, NY 6/1996 - 6/1999
Field Installation Manager
Assumed role as lead person in supervising new staff members to
productivity in first 13 weeks of operation. Established office operations
and managed hiring, marketing, sales training, and community awareness
efforts.
Key Achievements:
. Developed and executed efforts to reduce agent turnover and improve
bottom-line during initial startup.
. Achieved status of 98% of agents being in Gold Level production - highest
level in New Heroes Program.
. Voted as Number #1 Field Installation Manager during entire employment
tenure.
Education & Training
Bachelor of Science- bloomsburg state university (PA)
Jeffrey Gittomer Seminars - Sales & Sales Management
Ken Blanchard Seminars - Leadership & Management Development
Certifications
Registered Health Underwriter (RHU) - The American College (2007)
Certified Workers' Compensation Professional (CWCP)
Licenses
New York State Property & Casualty Agent
NY State Life Accident & Health Agent
Affiliations
Member, National Association of Health Underwriters (NAHU)
Founding Member & Education Officer, Western New York Chapter of NAHU
Computer Skills
Microsoft Office ? Proprietary Agency Management Programs ? Web-Based and
LAN Networks
20 Dahlia Drive ( Fairport, NY 14450
Home: 585-***-**** ( Cellular: 585-***-**** ( Email:
abmdnu@r.postjobfree.com