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Sales Manager

Fairport, New York, 14450, United States
May 26, 2010

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Susan L. Bauer

** ****** ***** 585.***.**** ( 585.***.****

Fairport, NY 14450


Task-oriented, intuitive thinker who adapts rapidly to challenges and

champions new opportunities and diverse projects. Talent for partnering and

brainstorming with professionals on all levels to generate ideas and solve

problems. Precise and persistent with strong attention to detail. Highly

capable team builder and people manager, inspiring motivation, group

cohesion, and cooperation to achieve common objectives. Innate ability to

continually drive repeat business through on-time delivery and superior

customer service offerings.

Core Competencies

Relationship Retention and Business Development and

Management Prospecting

Operations, Marketing, and Process Mapping and Efficiencies

Compliance Database Management and

Sales Training Program Calculations

Implementation Change Agent and Product

Staff Development and Motivation Management

Supervision, Hiring, and Training Sales Presentations and Public


Professional Experience

MVP HEALTH CARE, Rochester, NY 9/2008 - 7/2009

Sales Manager

Led initiatives for sales, direct marketing, and business growth /

retention. Oversaw supervision of qualified leads, website inquiries, and

client prospecting. Attained exclusive relationships with employer groups

and ensured high level of customer satisfaction. Supervised 10 direct


Key Achievements:

. Managed operations on two platforms and maintained 95% retention rate

during open enrollment season.

. Incorporated numerous efficiencies into processes to reduce stress and

increase employee productivity during time period where 58% to 139% rate

increases were realized on EPO and PPO products.

. Key player in interacting with peer managers to document current

challenges and map current processes to segment changes for improving

client satisfaction and business efficiencies.

PAYCHEX AGENCY, INC., Rochester, NY 6/1999 - 9/2008

National Sales Manager (H&B) / Vice President (2004 - 2009)

Directed business development, staff development, peer relations,

continuous process improvements, carrier relationships, and contract

negotiations. Worked closely with managers to deliver seamless product

deliveries for operations, marketing, and compliance departments.

Supervised 5 direct reports (sales and administration).

Key Achievements:

. Contracted with 150+ carriers; established and developed sales force.

Grew department to 3 sales managers, 24 sales representatives, 8 sales

support, and 2 administrative staff over a four-year period.

. Instrumental in increasing sales an average of 40% year-over-year (versus

previous 25% sales growth) with goal of reaching $100 million in sales

within five years and impacting company growth rates by 2.5%.

. Standardized and developed paperwork and processes to meet compliance and

industry regulations. Built efficiencies in processing sales to enable

company to deliver timely products and services.

Sales Manager - Workers' Compensation (1999 - 2004)

Recruited, trained, and developed 12 sales staff. Led sales team in

achieving revenue growth and bottom-line profitability through sale of

workers' compensation insurance. Orchestrated regular departmental meetings

designed to achieve goals, eliminate wasteful processes, and build overall

efficiencies. Standardized employee hiring and training process to improve

company production rates and individual productivity levels.

SUSAN L. BAUER R sum : Page Two

Professional Experience

Key Achievements:

. Established contractual relationships with major insurance carriers ...

introduced administrative product called, "Pay-As-You-Go" that

revolutionized sale and administration of workers' compensation


. Developed and implemented continuing education program in collaboration

with Compliance Department and Michigan State University, which was

approved by New York State.

. Secured unprecedented loss ratio of about 16% and substantial profit

margins through efforts in working with specialty carriers to develop

specialized short-term disability product for payroll clients.

. Standardized processes and review of paperwork to meet industry

compliance and regulations.

ALLSTATE INSURANCE COMPANY, Rochester, NY 6/1996 - 6/1999

Field Installation Manager

Assumed role as lead person in supervising new staff members to

productivity in first 13 weeks of operation. Established office operations

and managed hiring, marketing, sales training, and community awareness


Key Achievements:

. Developed and executed efforts to reduce agent turnover and improve

bottom-line during initial startup.

. Achieved status of 98% of agents being in Gold Level production - highest

level in New Heroes Program.

. Voted as Number #1 Field Installation Manager during entire employment


Education & Training

Bachelor of Science- bloomsburg state university (PA)

Jeffrey Gittomer Seminars - Sales & Sales Management

Ken Blanchard Seminars - Leadership & Management Development


Registered Health Underwriter (RHU) - The American College (2007)

Certified Workers' Compensation Professional (CWCP)


New York State Property & Casualty Agent

NY State Life Accident & Health Agent


Member, National Association of Health Underwriters (NAHU)

Founding Member & Education Officer, Western New York Chapter of NAHU

Computer Skills

Microsoft Office ? Proprietary Agency Management Programs ? Web-Based and

LAN Networks

20 Dahlia Drive ( Fairport, NY 14450

Home: 585.***.**** ( Cellular: 585.***.**** ( Email:

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