Quality Assurance Customer Service
Resume:
Monique Y. Dorsey
Florence, South Carolina 29501
(803) 292 - 1903
abmdme@r.postjobfree.com
EDUCATION
Francis Marion University, Florence, South Carolina
January 2007- Present
WORK EXPERIENCE
2008-Present Secretary
North South East West Carpet & Upholstery
Florence, South Carolina
Duties include making and receiving phone calls, typing memos, letters, and proposals. Meeting,
greeting customers and clients, running errands, and assisting with any other duties.
2010-2010 Intern
ACS Technologies
Florence, South Carolina
My duties include creating test, surveys, and training programs for future employees as well as
preparing and updating Excel spreadsheets about client products and services used through the
company.
2007- 2010 WOTC Operations
Quality Assurance
Data Entry Clerk
Automatic Data Processing (ADP)
Florence, South Carolina
A data Entry Clerk and Quality Assurance duties includes analyzing, checking, and notating
confidential client data into the computer system. WOTC Operations duties include copying, filing,
checking status, and mailing out forms on timeline as well as making phone calls to clients.
2003 - 2005 Customer Service Associate
McDonald’s
Georgetown, South Carolina
Cook hot fresh food daily and take customers order in a timely fashion with hospitality and
accuracy and a smile.
2002 - 2002 Ticket and Box Clothing
Andrews Apparel
Andrews, South Carolina
Job requirements were folding, ticket clothing, and box them up for shipment.
2001-2001 Housekeeping
Myrtle Beach Resort
Myrtle Beach, South Carolina
Duties include washing dishes, change beds, vacuum, and clean bathrooms in a timely manner.
ACTIVITIES
Francis Marion University Alumni Association Phone-A-Thon
o
Delta Sigma Pi, Professional Business Fraternity
o
Boys and Girls Club of America Volunteer
o
Manna House of Florence Volunteer
o
Hip-Hop for Haiti
o
SKILLS
Proficient in Excel, Visual Basics, Microsoft Word, C++, PowerPoint, and Access
Contact this candidate