Customer Service High School

Amber Dauen

*** ***** ***** **.

Albany, IL *****

Home: 309-***-****

Cell: 563-***-****

abmdln@r.postjobfree.com

Education Fulton High School Fulton, Illinois

August 2000-May 2004

Rockford College Rockford, Illinois

Bachelor in Psychology

August 2004-May 2008

Kaplan University Davenport, Illinois (Online)

Master of Science Management- Healthcare Management

February 2009-present

Professional

Experience

June 2007-present: Harbor Crest Nursing Home

. Address the immediate physical needs of facility

residents

. Protect residents by implementing standard safety

procedures, preventing self injury, and preventing

residents from unauthorized leave of the facility

premises

. Encourage residents so that independence and self-

care objectives are met

. Write and document activities of residents for proper

communication to nursing and medical personnel

October 2008-June 2009: Family Resources, Inc (Care

Coordinator)

. Provide skill development with children and families

to keep children in their home environment

. Provide parenting with the parents

. Communication with Department of Human Services and

other care providers

. Supervise visits between children and parents

October 2007-May 2008: Sam's Club

. Interact daily with customers and answer questions

. Operate cash register and answer telephone calls

. Help resolve customer problems and disputes

May 2004-June 2007: Kelly's Food Mart

. Maintain and restock inventory

. Provide customer service

. Operate cash register and answer telephone calls

June 2002-May 2004: Alverno Healthcare

. Assist the Activity Director in assessing each

individual patient to determine activity needs and

interests

. Assist in providing activities, which meet the

physical, social, emotional, and/or spiritual needs

of patients while providing an atmosphere of fun and

enjoyment

Volunteer

Experience September 2004-April 2005: Beyer School

. Provide activities for young students

. Read books and played game with the students

Awards -Who's Who Among American High School Students

Activities -Played high school sports (Volleyball, Basketball)

-Participated in college clubs (R.A.G.E.)

References

Lori Colshen: 815-***-****

Darcy Hamilton: 815-***-****

Jen Craft: 563-***-****

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