Sales Customer Service
Resume:
Highly qualified results-driven leader offering sales, marketing, training,
and management expertise. Background demonstrating extensive breadth and
depth of experience gained from driving the commercial success of high-
profile brands and services.
Pioneering new technologies that revolutionize the way organizations do
business, consistently delivering best results within intensely competitive
industries. Earned MBA while fully employed.
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Business Skills
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Market Creation & Executive C-Level Innovative Problem
Development Presentations Resolution
Leadership Strategic Sales Planning Entrepreneurial Drive
Team Builder Competitive Contract Wins
Consultative Performance Enhancement National Account
Management
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Education
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Masters - Business Administration Indiana University - Indianapolis, IN 2003
Bachelor of Science - Agricultural LSU - Baton Rouge LA 1989
Business
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Professional Experience
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Real Estate Investor
April '09 - Current
SPARR Construction
Prairieville, LA
* Conduct market analyses of residential properties to determine
suitability for profitability. Appraises client's unimproved property
to determine loan value. Plan and organize sale promotion programs and
materials. Secures construction financing.
Account Executive - Hospital Sales
April '08 - April '09
Infusion Partners (new satellite territory)
Baton Rouge, LA
* Sold high tech IV therapies & specialty programs to Physicians &
HCP's. Educated Key Opinion Leaders on DSM & Best Case Practices.
Fluent in MCO's and Medicare Reimbursement process and coding.
Dramatically improved Clients P & L Statement.
* Surpassed sales plan by 11% - 20% monthly.
Clinical Specialist - Hospital Sales
July '03 - November '07
Genentech, Inc
Baton Rouge, LA
* Maximized sales of IV Biotherapeutics for critical care medical
conditions to Cardio, Neuro & Pulmonologists. Cultivated Key Opinion
Leaders by advocating peer-to-peer selling. Clinically Educated
Physicians & HCP's on product utilization. Revamped patient treatment
protocols per AHA/ASA guidelines.
* Consistently Ranked in the top 10% on a National, Regional & Division
level. Exceeded plan by 12% - 23% annually & Captured 93% share from
41%. Sales Achievement 2004-05, National Stroke Awareness 2005,
Product(s) Award 2005, 06, 07, National Percent-to-plan 2006, Regional
Percent-to-plan 2007
Organ Transplant (promotion) & Cardiology Specialist
May '00 - July '03
Abbott Laboratories
Baton Rouge, LA
* Developed strong relationships with targeted Transplant Surgeons to
support brand versus generic. Instituted Franchise-Wide Account
Pharmacy Pull Through Programs. Revitalized CEU programs.
* Converted 100% of Targeted Hospitals to product portfolio with 20
months. Captured 100% Share from 44%. Division Rep 2001, Regional Rep
2001, Product(s) Award 2000-02
Cardiology Specialty Representative
April '99 - May '00
Bertek Pharmaceuticals
Baton Rouge, LA
* Built relationships with Specialist, Internists and GP's. Developed
key relationships with hospital personnel to drive future sales. Front
line POC for Acute therapies.
* Increased 6 branded product sales by 180% < 9 months. #1 Rep in Sales
of all 8 products. National Rookie of the Year 1999, Regional Rep of
the Year 1999, Division Rep of the Year 1999
Account Manager June
'95 - April '99
Lift-All Manufacturing
Baton Rouge, LA
* Sold Lifting Slings & Devices through a large network of Industrial
Distributors.
* Conducted Educational Seminars and Product Safety Inspections.
Streamlined Distribution Channels to maximize product pull-through.
Senior Technical Representative
May '90 - June '95
Carlisle Syntec Systems Inc.,
Dallas, TX
* Provided Contractors, Architects & Building Owners installation
expertise and technical support. Performed troubleshooting for new and
existing product installations.
* Managed field personnel in all aspects of customer service,
installation training, and product performance.
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Computer Skills[pic]
Word Access Mac OSX - Tiger
Excel Outlook Windows XP - 2000
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