MICHAEL D. WRIGHT

**** * ******** **

Nampa, Id *3651

208-***-**** cell

abmdit@r.postjobfree.com

PROFESSIONAL SUMMARY

I have over 5yrs of experience as a field tech, installing and repairing

phone lines and DSL. I also have over 10yrs of experience in computer

support and networking.

I am very technically savvy and self motivated. I work well with others and

also work very well independently. I believe in doing things the right way

the first time. I work smart and learn fast.

EXPERIENCE

QWEST (Apr 2000 - Sep 2005) - Relocated from WA to ID in 2002 (Surplus)

DSL Technical Support

. Inbound DSL Tech Support call center

. Supported DSL, ISDN, IDSL, Dial-up

. Macintosh OS8 through OSX, and ALL Windows operating systems.

. Supported residential, business, and government customers

Field Network Technician

. Installation and repair of DSL and telephone lines

. Worked in telecommunications closets- using 66 blocks and 110 blocks

. RJ11, RJ45's, Cat5

. Fault location, spliced buried service wires

. Used a company vehicle for all travel on the job.

. Certified for gaffing/pole climbing.

US ARMY (Jun 1995 - Oct 2002)

Equipment Site Supervisor/Manager

. Set up a communications site with line-of-sight microwave-radio

equipment

. Administered performance reviews and counseling statements

. Controlled and maintained records for all equipment used.

Multi-channel Transmission System Operator

. Installed and operated microwave-radio systems

. Troubleshot technical system problems

. Replaced faulty equipment to avoid critical downtime.

EDS/Hewlett Packard (Dec 2008 - Current) - Impending layoff

Document Control

. Mail receiving/distribution

. Medicaid/Medicare claims processing

. Client profile and system maintenance

MPC (July 2008 - Nov 2008) - Laid Off/Business Closure

Technical Support

. Inbound call center - Professional Technical Support

. Supported Large Business and State/Federal Government Customers

EDS/HP (July 2007 - July 2008) - Left due to gas prices, long commute

Computer Operator/IT Helpdesk

. Utilized UNIX, Inputting system commands and processes

. Help Desk, Local Tech Support

MICRON (July 2006 - July 2007) - Laid Off

Production Operator

. Worked in a clean room environment

. Manufactured computer memory chips

EDUCATION

. Diploma, North Kitsap High School, Poulsbo, WA

. Multi- channel Transmission Systems Operator, Advanced Training

School, Fort Gordon, GA, 1995

. Electronics I and 2, Army Institute for Professional Development, 1998

. Transistors and Semiconductors, Army Institute for Professional

Development 1998

. Basic Electricity, Army Institute for Professional Development, 1998

. Pots Installation and Maintenance Training, Qwest, Apr 2000

. Pole Climbing Certification, Qwest 2001

. DSL/Dial-up Technical Support Training, Qwest, May 2002

References upon Request

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