Customer Service Project Manager

Alexander Tazi

Email: abmdi8@r.postjobfree.com

US

Citizen

CAREER OBJECTIVE

I am seeking a challenging position as a Localization Project Manager,

which effectively utilizes my knowledge in localization, mathematics,

computer and multilingual skills.

SUMMARY of Skills

. Excellent customer service, and sales skills. I was a customer service

at a face paced family owned Office supplies store in Provence- France,

multi-task ability in business operation, as well as managing employees,

working effectively with people from different background, and delivering

superior customer service.

. Experience and understanding of markup languages such as HTML and XML

. Multilingual, fluent in English, French, and basic Spanish

. Familiarity with Unicode, DBCS/SBCS and other international issues such

as locale,

fonts, IME, NLS API and .NET Framework

. Testing training in localized products and their build process, as well

as delivering quality multilingual applications and web-based solutions and

testing localized products (functionality, internationalization and

localization testing of Ui's) under foreign versions of Windows and other

operating systems, and creating test environments, ranging from simple

target language desktop environments to client / server environments across

a multi-workstation test lab

. Ability to install and configure Windows desktop and sever operating

system in different languages as well as analyzing project files,

determining the best method of project execution, preparing engineering

specifications, and managing the quality assurance process

. Experience with terminology management and quality control in translation

. Ability to adapt languages, computer and mathematical skills to trouble-

shooting and problem solving in different areas

. Proficient hands-on training in developing visual basic programming

. Strong verbal, written skills in English with excellent communication and

interpersonal abilities

. Professional time management and organizational skills, ability to multi-

task

. Work effectively in diverse cultural background

Work Experience

1999-03/2007 French teacher, Seattle Central Community College

Seattle, WA

.Teaching French for beginners and advanced students

1988-1993 Math teacher, Beaulieu Junior -High School

France

Assistant Manager Office Supplies Business,

multi-task ability, with superior

Customer service, business operation management,

and multilingual skills.

. Math teacher, Developed, evaluated and implemented math

curriculum

. Coordinated math curriculum for all grades levels

. Organized and facilitated teaching meetings for teachers,

. principal and academic inspectors forums

1993-1995 Supervisor, School District

. Supervised Students on a daily basis during school hours

France

EDUCATION and Training

2003-2004 University of Washington

Seattle, WA

. Certificate in software localization from University of

Washington

I have an excellent knowledge and hands-on training of the

field,

Tools, and technology of localization, as well as localization

project management practice

2000-2001 University of Washington

Seattle, WA

. Certificate in Visual Basic Programming

. Complete courses in Visual Basic

. Programming Windows with Visual Basic

. Visual Basic Database Applications

1985-1988 Institute of Technology and Education

France

. Diploma in Mathematics and Education

. Teacher Certificate in Mathematics Education

1999-2000 North Seattle Community College

Seattle, WA

. Completed courses in computer applications

. Microsoft office 2000 and XP: Word, Excel, Access, and PowerPoint

. Completed course in QBasic and QuickBasic programming

PROFESSIONAL AFFILIATIONS

. American Association of Teachers of French

. American Mathematical Society

. Washington Association of Foreign Languages

Teachers

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