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Customer Service Technical Writer

Location:
Venice, FL, 34293
Posted:
July 13, 2010

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Resume:

Chronological Resume for

Kenneth S. Hulme

**** ******* **

Venice, FL 34293

abmdfp@r.postjobfree.com . 941-***-****

Experience

Executive Chef, AMBOFoods; Venice, FL, 2007 to 2009

Initially employed to perform customer service and marketing functions for

a company importing high quality Norwegian cod-liver oil. Performed

marketing writing and editing, cold calling, and worked public marketing

venues. Asked if one could cook with cod-liver oil, I began exploring the

idea at the urging of the company owners. Within a year I found a way to

include significant amounts of cod-liver oil in a cookie that tastes

fantastic. The patented process is the foundation of OmegaCookies; "the

world's healthiest cookie". As Executive Chef I am responsible for

sourcing and ordering the highest quality ingredients; preparing doughs to

near-pharmaceutical standards, developing flavors, and the beginnings of

production baking.

Chef/Owner of The Kilted Cook Personal Chef Service; Venice, FL; 2007 to

present

Upon returning to the U.S. from Kwajalein Atoll, I relocated to the Gulf

Coast of Florida and changed the name of my business from The Portable

Gourmet to The Kilted Cook. I plan, shop, prepare and serve multiple meals

or private dinner parties to clients in their homes. My clients are

upscale full-time and snowbird residents of local Key island communities

and the cities of Sarasota, Bradenton and Venice.

Technical Writer III, KRS Inc., Kwajalein Atoll, Republic of the Marshall

Islands, 2005-2007

Wrote and edited classified operations, maintenance and other technical

manuals and documentation for hi-tech radar and other sensors at the U.S.

Army's Reagan Missile Test Site. Also wrote and edited periodic reports

and marketing collaterals as required.

Chef/Owner of The Portable Gourmet Personal Chef Service; Arizona,

Colorado & Kwajalein Atoll; 2002- 2007.

Perform food preference analyses, nutritional planning, and menu creation

for individuals, families and groups. Shop for the best ingredients at

the best price. Prepare and cook delicious, nutritious multiple dinners at

one time, in the homes of upscale clients. Plan, shop, prepare and serve

private dinner parties and other in-home catering for 2 to 200 people in

private residences as well as public venues. Prepare and serve meals to

met specific medical dietary requirements for shut-in, surgery recovery,

and long-term medical condition clients. Teach cooking classes. The

Portable Gourmet is a US Personal Chef Association affiliated,

individually-owned business.

Customer Service/Technical Writer, Mercury, Inc., Prescott Valley, AZ 2001

Designed and wrote owner/operator manuals for concrete cutting saws and

hydraulic power units; also designed and wrote brochures, flyers,

advertisements and other marketing collaterals. Field customer calls, take

and write sales orders and RFQs. Stand-in as temporary Purchasing Agent

during regular agent's medical leave.

Technical Writer, Affiliated Computer Services, Inc., Lexington, KY 2000

Wrote and designed in-house technical manuals (API, SDK, programming) for

high-tech data processing clients.

Technical Writer, Publication Services, Inc., Tigard, OR 1996 - 98

Wrote, edited, designed and laid-out publications for client companies

including Stanley Hydraulic Tools, DEC, Axil Computers, Hewlett-Packard,

Oxis, ABC Technologies, Consolidated Freightways, Portland Visitors

Association, Lamb of Gray's Harbor, Sharp, Flight Dynamics, Pierce Pacific,

and Mathews Marine. Publications included hardware, software, operation,

installation and maintenance manuals for end-users and technicians; on-line

documentation and brochures. Managed translations of documents from

English to French, German, Spanish, Portuguese and other languages.

Technical Writer/Marketing Development, Bioremediation Service, Inc.,

Portland, OR 1995 -96

Wrote, edited and prepared responses to solicitations, including proposals,

SF 254/255, Statements of Qualifications, and similar documents. Wrote and

edited brochures, flyers, ads and other marcom collaterals. Edited a wide

variety of in-house materials. Fielded marketing calls from clients seeking

our services. System administrator for the Macintosh network; hardware and

software maintenance, etc.

Technical Writer, ESHA Research, Salem, OR 1994 - 95

Wrote and edited Windows manual for food, nutrition and fitness analysis

software. Analyzed and created on-line Help system for the product. Wrote

and edited updates for other software. Wrote, edited, and designed

marketing collaterals.

Science/Technical Writer, University of Utah Computer Center, Salt Lake

City, UT 1984 - 94

Wrote and edited quick reference sheets, monthly newsletter, brochures and

flyers. Performed application demonstrations, prepared short-course

materials, and did applications consulting on Macintosh, IBM PC, and VAX.

Taught Introductory, Graphics and Desktop Publishing short courses.

Consulted on Macintosh graphics and desktop publishing projects to various

academic and administrative Departments including the President and various

Vice Presidents. Documentation Manager for the abmdfp@r.postjobfree.com and

gopher.cc.utah.edu campus-wide information systems.

Consultant/Freelance Writer and Desktop Publisher, 1976 - present

Clients included: Framer's Forum Magazine, Oregon State Treasury, Bellm

Contenders, Changes Press, Parent Express Magazine, Technology Transfer,

Inc., The Vernal Express, Aimonde Publications, Preferred Meeting Mgmt.

Inc., Western Systems Coordinating Council, SLC Parks & Rec. Games, Utah

Museums of Natural History and Fine Arts, Ceramatek Division of ELKEM, Kiai

Martial Arts, The Governor's Task Force on Women in Utah, KUED-TV, Utah

Heart Association, Varmint Hunter Magazine, American Chemical Society-Div.

of Physical Chem. Journal, Catalyst Magazine, Growing Edge Magazine,

S'PLORE, Teasdale Ranger District Interpretive Association. List of

magazines sold to available upon request.

Technical Writer, Sperry Corp. Computer Systems Division, Salt Lake City,

UT 1983

Wrote and edited hardware specifications and other in-house technical

documents.

Technical Writer, Engineering Measurements, Co., Traffic Systems Division,

Longmont, CO 1982

Wrote and edited operation and installation manuals for traffic control

computers. Also designed and wrote ads and product brochures.

Technical Writer, Basic Telecommunications Corp., Ft. Collins, CO, 1980

Wrote and edited disability/adaptability computer operations manuals, and a

product catalogue (including photography). Also designed and wrote ads and

brochures, an in-house newsletter, gave product demonstrations, and

assisted Marketing Dept. Ghost wrote paper for IEEE.

Computer

Software familiarity: very knowledgeable of Mac OS, DOS, and Windows;

highly experienced with MS Word, Excel, WordPerfect, WordStar, and Claris

Works; also PageMaker, FrameMaker, QuarkXpress and MS Publisher; familiar

with, Access, Lotus and Paradox; very experienced with Adobe Acrobat, some

experience with Visio, RoboHelp and HTML (PageSpinner, Arachophilia,

HomeSite); familiar with Netscape, MS Internet Explorer, Eudora, Pine, FTP

and other Internet software; familiar with MacDraw, Corel Draw, Powerpoint,

Photoshop, Freehand and Illustrator.

Hardware familiarity: PC, Macintosh, and DEC workstation/servers;

networking; graphic and OCR scanners, laser and ink jet printers; CD-ROM

drives.

Education

United States Personal Chef Association Culinary Institute, Certificate,

2002

Colorado State University, Ft. Collins, CO 1973-1976 B.S. in Natural

Resource Management, 1976. Minor in Technical Writing.

USAF Photographic Technical School, Lowry AFB, CO 1969 Certificate and

Skill Level promotion

Lake City Junior College & Forest Ranger School, Lake City, FL 1967-1968

A.S. degree in Forest Management



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