Customer Service Manager

Terry J Einhorn

*** ***** ******

abmdfk@r.postjobfree.com

PHONE: 931. 488.1079

PULASKI, TN 38478

CELL: 931-***-****

SUMMARY

Human Resources Generalist equipped with extensive experience managing

operations, human resources, training, and quality functions. Applies

outstanding interpersonal and communication skills to build rapport with

all levels of staff and customers; offers proven abilities in facilitating

positive interactions among diverse cultures and types of people.

Bilingual: English/Spanish. Exhibits an unparalleled work ethic and

commitment to driving goal attainment. Areas of expertise include:

Human Resources Labor Relations Quality Control Account

Management

Recruiting & Team Facilitation Internal Auditing Technical Writing

Interviewing

Training & Safety Statistical Process Lean

Development Regulations Control Manufacturing

Coaching & Mentoring Process Loss Prevention Union Avoidance

Improvement

PROFESSIONAL EXPERIENCE

T&T Wellness Center

6/1997 - Present

Retail Operation

Co-Owner

Responsible for aspects of the store, to include marketing, sales, hiring,

vendors communications, advertising, budgeting, etc.

. Crafted a mission statement.

. Adopted business plan & Determined business goals.

. Produced budgets & Arranged displays.

. Built consensus with partner.

. Bolstered customer service while building a customer base,

. Incorporated partnership into Limited Liability Corporation.

Walker Die Casting, Inc.

6/1999 - 11/2008

Tier 1 and Tier 2 Supplier for automotive industry

Human Resource Generalist/Training Manager

Supported Human Resource department that included 725 employees of which

250 were non-English speaking. Responsibilities included EEO compliance,

OSHA compliance, safety, employee retention practices, recruiting,

training, FMLA, ADA, workers compensation, employee handbook and SOP

translation. I reported to the Human Resource manager.

. Managed influx of workers through temporary services, Interviewed all

candidates.

. Performed employee orientation & Handled conflict resolutions.

. Promoted to Training Manager then to Human Resource Generalist

. Conferred on disciplinary action & Collaborated on drug-free workplace

policy.

. Performed internal audits & Introduced cultural diversity, Acted as

Integral part of loss control program

. Conducted loss control investigations, Administered MSDS maintenance,

and Directed IMDS program.

. Developed courses to ensure training goals were met, and Crafted a

metric to measure effectiveness of training program

. Aided with development of TS-16949 criteria, Mentored.

. Instructed classes in the following: Spanish, OSHA requirements,

Statistical Process Control, Forklift Operations, Safety, etc.

. Produced and sustained an Access database to track training.

. Constructed a company wide detailed organizational chart, Produced

PowerPoint presentations.

. Maintained lockout/tag out log, Interacted with international

customers.

Abeco Die Casting, Inc.

3/1999 - 5/1999

Supplier of casting to the lighting and power tools industry

Quality Manager

Led quality department, supervising quality personnel and translated

documentation to assist production with communication to Hispanic

employees. Also collaborated with Plant Engineer for upgrades in

methodology.

. Initiated Statistical Process Control training.

. Handled customer service & Interacted with Vendors.

. Interacted with management team for improvements.

. Drove problem resolution.

GNB Technologies, Inc.

9/1975 - 12/1996

Tier 2 Supplier to automotive industry and Industrial battery supplier

Facilitator/Company Trainer

Supported company sponsored training and continuous improvement projects.

Led projects from initiation to fulfillment by developing cross-functional

teams. Began on the plant floor receiving promotions to Waste Water

Treatment Operations to Facilitator. Assisted in the transition from

hierarchical style of management to the team concept. Experience included

moving from a shop steward to an hourly management-type position.

. Assisted in change management & Performed technical editing for ISO

9000.

. Major contributor in achieving Track I quality rating from Nippon

Telephone and Telegraph.

. Cultivated team concept

. Facilitated company wide improvement process & Coached team building

techniques.

. Led project analysis and improvement teams.

. Instructed: Statistical Process Control, Techniques for an Empowered

Workforce, Supervisor Training in Accident Reduction Techniques, Eight

Disciplines of Problem Solving, Process Analysis and Improvement.

. Assisted in set up of J. D Edwards System, Operated computers.

. Formulated program with local university to award CEU's for company

instructed classes.

. Wrote grant proposals and procured reimbursement funds for company

training.

. Earned DDI, EDI, Qualitran, and Trainer certifications.

Education

Technical Writing and Six Sigma Black Belt Studies (In Progress), Austin

Peay State University

Bachelor of Science in Organizational Management (Magna Cum Laude), John

Brown University

Associate of Arts in Business Administration (Phi Theta Kappa), Carl Albert

State College

Ministry & Theology Studies, Instituto Biblico Internaccional del Caribe &

Conqueror's Bible College

Technical Summary

Microsoft Office (Word, Excel, Access, PowerPoint, Publisher) ( Harvard

Graphics ( Freelance Graphics

Lotus ( IMDS ( QuickBooks ( AS400 Systems ( Laptops ( Desktops ( Copiers (

Office Machines

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