Project Manager Sales

Organizational Effectiveness / Business Analyst / Project Manager:

Focus on Alignment, Process Improvement, Quality, Efficiency &

Effectiveness

Executive Summary

Skills Overview:

Organizational development specialist with superior analytical skills

applied over 15 years in data collection & business process improvement.

Able to understand, interpret, and simplify highly technical information

into more readily understood/actionable information in the form of

process documentation, standard operating procedures, presentations,

training materials, change management efforts & communication campaigns.

Solid consultative skills in listening, inquiry, reporting, and systems

thinking provide for drawing out key information and comprehensively

understanding correlations & implications key to proper issue

identification.

Creative, visionary skills have led to branding communications and

increasing engagement while my project management skills have resulted in

detailed planning, organization, time management, and proactive change

management efforts.

Using research & needs analysis capabilities, I've made recommendations,

applied findings, and implemented successful solutions.

Value: Someone who innately strives for excellence; is adept at adding

value and drives towards helping achieve stretch goals through

comprehensive quality-oriented results organizationally to facilitate

movement from current state to desired state

Firsthand Functional Area Experience:

Operations Organization Development

Management

Strategic Planning Training, Learning & Development

Human Resources

Research & Development Corporate Communications (branding &

proposals) Client Relations

Mergers & Acquisitions Marketing (advertising & market research)

Sales (inside/outside, sales support)

Value: acute business acumen, comprehensive systems understanding, can

speak the language, can relate

Education / Training

M.S. Management & Organization Behavior, Benedictine University, IL

B.S. Business Administration, Communications Minor Elmhurst College, IL

Management Certificate, Elmhurst College, IL

Lean Six Sigma Green Belt, Purdue University, IN

Specific Relevant Training:

Process Consultation Business Research Methods Strategy Structure

& Decision Making

Lean Six Sigma Change Management Organizational Research

Methods

Leadership Large Group Interventions Teambuilding

Project Management Management Strategic Management

Business Plans Business Policy Communication (Business,

Interpersonal, Multi-cultural);

Graphic Design Marketing Majority-Minority Relations

Statistics Economics Accounting, Managerial Finance

Organization Behavior Appreciative Inquiry Career & Human

Resource Planning

Value: familiarity with concepts, tools & techniques to identify

performance issues and lead improvement efforts that increase

efficiency/effectiveness, aid in sound decision-making, and help

achieve strategic objectives including business growth

Process & Quality Improvement Solutions Professional Work Experience:

organization Development / HUman Resources

4C SOLUTIONS, INC. (2007-2009)

Led the development of organizational improvement & employee development

initiatives for a multi-national warranty software development company.

. Acted as strategic business partner to functional managers as it

related to change management, communication, discipline, teambuilding,

and employee development.

. Worked on new performance review system: encompassing objective

metrics, timely 360 feedback, functional design for the technology to

support it.

. Devised career path maps, defined job bands, created succession

planning tools, and restructured performance review system to align

with strategic initiatives.

. Initiated/devised various efforts aimed at driving desired behaviors &

stimulating employee productivity/engagement including employee

recognition & rewards programs aligned with strategic goals.

. Project Manager for development of internal training programs and

repository meant to deepen the cumulative knowledge base, speed up

return on human capital investment, and assist with career

development.

. Business Analyst and Functional Designer for proprietary recruitment

candidate tracking system.

. Introduced Performance Improvement Plans, redefined policies, &

established new procedures & protocols.

. Project Manager and composer of Global Teaming Program (inter-company

work abroad program between the US HQ and office in India), addressed

negative impacts of extended oversees vacations on project

deliverables- later leveraged to help reduce operating costs (same

employee at half the cost) during economic downturn.

. Coached senior management on decision-making process for cost

reduction measures, and companywide communications; engaged employees

in the process; made recommendations; facilitated significant

downsizing.

. Branded organization wide corporate culture change efforts.

New Business Development / RESEARCH & DEVELOPMENT

SUPPORT COMPANY LLC, dba COOPERATIVE ENTERPRISE & SYSTEMS (2004-2007)

Social entrepreneur; independently developed a transformative start-up

business concept for rural community systems process improvement and

devised operational frameworks and financial models to support it. Had

principal interest in endeavor.

. Conducted/analyzed research on existing community development programs

and concepts.

. Performed general needs assessments and utilized action research

during development.

. Used systems approach to better understand all facets of community

life, i.e. family, human needs, and natural laws; brainstormed on data

inputs against current state vs. desired state.

. Developed conceptual framework & visual models; aided in communication

& understanding of complex systems.

. Summarized findings, developed facilitator guidebook, business plan,

branding and strategies to commercialize it.

. In process of writing a book for publication.

Corporate Strategy / M&A

MCDONALD'S CORPORATION (2002-2004)

Supplied competitive intelligence and support on special projects

pertaining to M&A, innovation, research, and new business development

initiatives. Received award for role in acquisition of Fazolis.

Concurrently worked full-time and was full-time graduate student.

Conducted research, findings summation, theory development,

recommendations, and presentations for executive management. Also designed

McDonald's logo for wireless venture. Projects worked on: Fazoli's

acquisition, Automated Retail innovations, Wireless Cellular Data Venture,

Healthy Lifestyles initiative, and High Impact Re-imaging initiative.

Consultant / COACH

INDEPENDENT CONTRACTOR (2001-2002)

Coached displaced senior management and tenured staff from high profile,

corporate clients (primarily in semi-conductor industry) such as Texas

Instruments & Perot Systems during economic downturn. Simultaneously

accomplished 3 academic years of education in just over 1 year.

Provided on-going individual coaching, training and/or outplacement support

weekly to 60 clients. Built relationships, identified problem areas, and

made recommendations. Strategized with clients to uncover new opportunities

and helped reshape attitudes to increase marketability. Acted as sounding-

board for ideas, mentored on best methodologies, and performed role-play.

Counseled clients during difficult transition periods. Developed training

materials. Wrote weekly progress reports. Serviced outplacement firm

Challenger, Gray, & Christmas.

Operations / Sales / Enterprise solutions

SYSIX TECHNOLOGIES (1998-2001)

As head of Operations, oversaw product & service supply chain operations

from manufacturer procurement through end-user client delivery and

satisfaction, for 3rd largest Hewlett Packard reseller, servicing clients

such as Banc of America, CNA, ABN AMRO, Molex, Navistar, etc. Received 3

promotions and 1st Employee of the Month award. Also a full-time

undergraduate student.

. Process re-engineering and design significantly contributed to company's

capacity and effectiveness during explosive growth from 42 employees to

188, 5 new nationwide offices, 6 new practices, and increase of revenues

from $36M to just over $69M in under 2 years.

. Co-developed Enterprise Solutions practice; contributed organizational

infrastructure (process, documentation, forms, reports, etc.); led to 730%

increase in billable service revenue, 1st year.

. Created and evaluated survey data; interviewed content experts, and

conducted needs assessments prior to implementing process changes.

. Documented and cataloged consultant training certifications &

requirements; established us as a "Best in Class" provider which

established us as a strategic partner and gave us co-op funding.

. Identified critical business information needs for decision making;

designed order-tracking system to collect data; established executive

level management reporting for core business; led to heightened

understanding of: business mix, trends, utilization, performance, profit

margins, etc.

. Documented all order process flows for core business in text and process

maps.

. Improved communications between sales and technical service consultants;

led to collaboration and increased sales.

. Helped reshape corporate culture from selling product and/or services to

total enterprise solution selling and led special projects; increased

billable hours and revenue.

. Created service work order process & SOW template; more clearly defined

deliverables/expectations; reduced scope creep, created shared

understanding, binding point of reference, increased billable services

through change requests/add-ons.

. Created matrix to monitor available resources and tool to capture/report

on consultant utilization rate data; provided quick reference visuals and

data to more proactively manage productivity/profitability.

. Built framework to introduce lease option for clients; financing added

new revenue stream and enabled clients to purchase more products/services

at once.

. Established and managed rebate and trade-in programs; led to 32% of

average net revenue.

. Defined and oversaw RMA process; instituted tracking system that

decreased equipment losses.

. Member of IT infrastructure development team; got new locations up,

running, and connected to HQ.

. Translated complex information into graphical images for presentation

purposes; enabled shared understanding of concepts, made benefits more

recognizable, and aided in sales.

. Spearheaded on-going process reengineering efforts to improve efficiency

and effectiveness.

. Developed process & tool to forecast sales; aided in budgeting, resource

planning, reduced procurement time, and improved customer satisfaction.

. Facilitated restructuring of organizational structure and account

division in alignment with new CEO's strategy.

. Uncovered process gaps between delivery and billing; discovered unbilled

services totaling nearly $50,000; instituted process changes and new

protocols.

. Created training materials; trained on process changes.

. Identified existing & required core competencies of staff; established

consultant career development plans to include: mentoring, shadowing, and

training; provided a plan which enabled employee growth.

. Evaluated technologies, developed tools, methodologies, policies,

procedures and training materials; change initiatives improved

performance, profitability, client satisfaction, quality/consistency, and

operational efficiency.

. Analyzed, designed, implemented, and documented cohesive solutions with

the support and buy-in by other staff.

Corporate Communications / Client Relations / Marketing

CTMG aka CORPORATE TRAVEL MANAGEMENT GROUP (1996-1998)

Director of Corporate Communications responsible for communications &

promotion of parent and subsidiary companies and marketing department staff

for 5th largest national travel management firm, also handled special

projects for CEO. Recognized as a Quality Service Vendor by Malcolm

Baldridge Award winner GTE Directories. Received 2 promotions and regular

company-wide recognition for accomplishments.

. Worked with CEO on growth through first acquisitions and identity

transformation; Evolved business from that of a travel partner to a

consultative management firm.

. Developed new corporate identity in support of new vision/direction;

Wrote business plans, mission statements, and designed logos.

. Assessed & identified business opportunities and competitive issues;

Made recommendations to management.

. Researched prospective clients, shared competitive intelligence, &

designed sales presentations demonstrating linkages and resulting

value of partnering; Increased frequency of wins/sales.

. Handled internal training for employee development, employee

recognition programs, recruitment, interviewing, and on-boarding.

. Created RFP repository; Decreased process fulfillment response time.

. Devised client satisfaction surveys; Enabled timely data measurement

of performance so issues could be addressed more quickly; averaged

above target client satisfaction levels regularly.

. Strategically redesigned compensation plans to compliment and foster

fulfillment of specific sales goals; Reward structure redirected focus

of staff time & energy on types of business key to achieving overall

organizational objectives and financial results.

. Coached on conflict resolution, team building, & transition planning;

Built more cohesive, higher functioning work groups.

. Provided internal leadership/support for relations between Exec. Level

Mgmt., support, and 24x7 call center staff.

. Performed communications cost analysis; Implemented savings plans,

reduced fixed costs and improved image.

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