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Customer Service Medical

Lake City, SC, 29560
July 13, 2010

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Kierstin Gaskins

*** ***** ** **** ****, SC *****

Phone No. 843-***-****



I am an honest, loyal, dedicated, and sincere individual who has a great deal of ambition. Although I have extensive

experience in the customer service field, I love to learn, and am always up for a challenge. I get along well with others, while

also working efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an



To obtain a challenging secretarial position where I can utilize my current skills and abilities.


Sanz College- Washington, DC 2009-2010

Achieved certificate in Medical Office Specialist

Highlights of Training:

-Medical Law, Liability, & Ethics -Bookkeeping/ Financial Management

-Insurance ICD-9 Coding -Insurance CPT Coding

-Claims Processing -Medical Terminology

-Computerized Medical Billing

Amherst County High School- Amherst, VA 2001

Achieved GED

Highlights of Experience & Abilities:

Customer Service

-Registered arriving guests and assigned rooms

-Provided information about services available

-Responded to guests complaints

-Answered inquiries regarding hotel services and registration by letter, telephone, and in person

Inventory Control

-Maintained an inventory of vacancies, reservations, and room assignments

-Utilized a working knowledge of all retail merchandise including price, any special product considerations, stock location in

store and in the back stockroom

Attention to Detail

-Actively maintained the store appearance including keeping merchandise neatly organized

-Maintained stockroom organization and cleanliness

-Stocked, rotated, merchandise and faced products according to department procedures

Employment History:

Holiday Inn Express- Camp Springs, Maryland 2005-2006

Front Desk Agent

Ashley Stewart- Forestville, Maryland Summer 2004

Customer Service Rep

Kroger- Charlottesville, Virginia 2003-2004

Deli/Bakery Associate

Pizza Hut- Washington, DC 2001-2002

Customer Service Rep


Human relations, data processing, verbal and written communication, electronic medical records and medical office

operations, appointment scheduling, ICD and CPT coding, typing 45wpm, multi-tasking, detail oriented

References: Furnished upon request

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