Customer Service Sales Representative
Resume:
Joycelyn D Kennedy
Columbia, SC 29229
*********@*****.***
To obtain a position in a company where my skill set and organizational
ability will be effectively
utilized to acquire a challenging position with the opportunity for growth
and development.
Expertise
. Exemplary customer service skills
. Horizontal/Vertical communication skills
. Maintained 100% accuracy within budgetary requirement
. Experienced in training and educational development
. Microsoft office tools
Employment
Medical Services of America, Lexington, SC May 2008-
April 2010
. Maintain accuracy for all contract files and fee schedules for the
assigned divisions(Territories)
. Assist with credentialing and re-credentialing of managed care contracts
. Secure new managed care contracts
. Communicate and educate contract terms and conditions to MSA staff
. Ensure accuracy of Special Price files with reviewing current
contracts
. Maintain and update insurance carrier information
. Respond to calls and electronic mail from MSA field locations and
contracted carriers
. Effectively communicate changes or updates in contract files to the
appropriate staff
. Act as a liaison to Managed Care Organizations, MSA Home Health, and
Hospice divisions
Strategic Resource Company, Columbia, SC Aug 2007-May
2008
. Handled inbound calls regarding accounts, products, services and
enrollment
. Interfaced with Client Advocates, Human Resource and Upper Management
. Worked with new customers to implement SRC/Aetna products and services
. Researched and resolved billing inquires, claims issues and enrollments
. Data entry
. Assisted with ascertaining new insurance policy
. Answered questions and monitored customers accounts
. Focused on available resources for new and existing along with
prospective customers
Joycelyn D Kennedy
4920 Hardscrabble Rd
Columbia, SC 29229
*********@*****.***
Power Home Technologies, Independent Sales Representative
Nov 2006-Dec 07
. Utilized every opportunity to make a potential sale of home security
system
. Schedule profitable selling appointments
. Open and close sales assertively
. Communicate by listening effectively to meet the needs of potential
clients
Project Coordinator, BlueCross BlueShield, Columbia, SC Oct
2004- August 2007
. Assisted with facilitation to adhoc committees
. Streamline and improve the process flow to ensure standardization of
reports
. Acted as department liaison to ensure effective productivity
. Maintained patient confidentiality to ensure HIPPA guidelines
. Analyzed statistical reports and data for department
. Managed inventory of departmental supplies within budgetary requirements
Administrative Assistant, BlueCross BlueShield, Columbia, SC Oct
2001-Oct 2004
. Greet customers, sign in/out, verify insurance and answer multi line
telephone system
. Consulted and educated physician practices on the insurance benefit
relative to Tricare Health
. Processed retirement benefits while maintaining an accurate date base
. Performed precise daily balancing of accounts
. Resolve claim discrepancies and validate eligibility
. Assisted active duty service members and dependents with health benefit
enrollment
. Ensure service members and dependents utilized and understand benefits
Customer Service, Verizon Wireless Columbia, SC Feb
2000-Oct 2001
. Involved in all aspects of customer service
. Handled inbound calls regarding accounts, products, services and
activations, data entry
. Worked with new customers to implement wireless services
. Searched and resolved billing inquires
. Assisted customers with status on account
Education
Dates Attended School
Degree
Jan 1994-May 1999 Benedict College Bachelors
of Science
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