Manager Staff

*** ***** ******** ******

McColl, SC ***** Phone 843-***-****

E-mail **********@*********.*** Victoria Cousar

Objective To maintain an entry-level management position

within a world-class, company who exemplifies

quality, professionalism, and teamwork.

Work experience 4/04-7/10 Penick Village Southern

Pines, NC

Dining Services/Kitchen Manager

Supervised special, catering functions. Conducted

performance appraisals, scheduling of staff, and

maintained safety & sanitation guidelines;

Responsible for hiring, training, and performance

management of staff members. Coached for

improvement and provided ongoing feedback and

conflict resolution. Directed the daily work

activities of assigned personnel within the dining

facility. Assisted the production staff with food

preparation and tray service. Supervised over 36

employees; as well as consulted with other

management staff regarding corrective action

solutions pertaining to any resident / customer

complaint. In addition to, interacting with other

managers / staff in other departments to carry out

special functions. Also, knowledge in the Point of

Sale System (Micros).

10/98-2/04 Scotia Village

Laurinburg, NC

Dining Services Supervisor

Supervised 10 employees. Monitored quality

specifications. Managed and hired staff to ensure

adequate coverage required for delivery of service.

Conducted performance appraisals, scheduling of

staff. Assisted the production staff with food

preparation and tray service. Assisted with the

receiving of food delivery and the scheduling of

staff. Worked with other staff in other departments

to carry out special functions. Directed the daily

work activities of assigned personnel.

Education

2001-2003 University of Florida, Continuing

Education Gainesville

Certified Dietary Managers Training (Certificate)

1/2009 "How to Deal with Difficult

People" - Seminar (Training)

1/2003 "The Super Supervisor" -

Seminar (Training)

References Available upon request

Awards received Teammate of the month for October 2000 and Teammate

of the Year at Scotia Village.

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