Customer Service Human Resources

IVELISSE RIVERA

*** ***** **** ***, **. Cloud, FL 34772

Primary: 407-***-**** or Secondary: 407-***-**** Email: abmd4k@r.postjobfree.com

CUSTOMER RELATIONS PROFESSIONAL

Bilingual professional with 6+ years of excellent communications and interpersonal skills.

Utilize excellent communications and customer service skills to build professional

relationships with all levels of clients and team. Established business directives and

initiatives individually and as part of a team.

.

Core competencies include:

Customer Service Project Management Event Planning Employee Relations

Relationship Management Legal Compliance

____________________________________________________________________________________

Professional Experience

BANKATLANTIC, ORLANDO, FL 2006 – Present

Bilingual Customer Service Associate

Research and approve online bill pay services

Monitor the implementation and removal of status codes within customer accounts

Evaluation of quality and accuracy through calls received daily

Create reports reflecting quality assurance to indentify performance review and opportunities for the

call center

Participated in the BankAtlantic Mentor program, participated in training for new hires and

performed bilingual pre-employment screening for new hires.

Scheduled interviews for Human Resources Department.

Gathered daily numbers worked and received to keep track of items in the queue.

EXIDE TECHNOLOGIES, ORLANDO, FL 2005 – 2006

Assistant Coordinator

Created offset to clean up debits, credits, and tax and impact fees in client accounts.

Managed weekly purchase orders for national accounts.

Monitored manifest for bill of lading / cross-docks (Receiving).

Processed incoming paperwork for all accounts and created Excel database reports.

Tele-marketed and processed orders for walk-ins and incoming calls.

Provided product technical support.

Accounts Receivable

IVELISSE RIVERA PAGE TWO

PROFESSIONAL EXPERIENCE (CONTINUED)

PERSONNEL ONE, ORLANDO, FL 2004 - 2005

Project Management Coordinator

Formatted and translated legal documents.

Created job books for project managers and supervisors (Construction Monitored manifest for

bill of lading / cross-docks (Receiving).

Created punch lists and Excel spreadsheets with sub’s information.

Tracked needed job folders for superintendent.

Kept tracking information for FedEx drawings and shop drawings.

Created and managed all communications for C-level executives.

Made calls to follow up with invitation to bid for project.

Other related professional experience:

Pricing Supervisor- Albertson’s

EDUCATION

Lake Sumter Community College- A.S- Legal Assistance

Valencia Community College- Human Resources Management, Occupational, Specialist

Certification

TECHINCAL SKILLS

Proficient in Microsoft Office (Word, PowerPoint, Excel) Lotus Notes, 10 key, Soft phone systems,

Metavante, Currently taking a class for Microsoft 7, Vista and Access.

LANGUAGE

Fluent in English and Spanish

Contact this candidate