Customer Service Manager

ERIC JOHN

*** ***** ***** ( Rochester Hills, Michigan 48307

248-***-**** ( abmd2t@r.postjobfree.com

EXECUTIVE-LEVEL DIRECTOR: Purchasing ( Supply Chain

Visionary international change agent with over 15 years experience

impacting the efficiency, profitability, and performance of varied

manufacturing projects through expert orchestration of resources,

flexibility, and innovative procedural implementation. Skillfully target

diverse suppliers to meet needs by tactical execution of unique

applications, mentoring individuals and vitalizing teams to broaden

solutions and meet complex objectives. Cultivate dynamic practices to

streamline operations and integrate systems, capture significant cost

savings, and increase efficiency while balancing local cultures and

corporate demands. Unique ability to create consensus and establish

productive working relationships under challenging conditions to charter

significant change around the globe.

Identify & Develop Business Opportunities ( Vendor & Customer Relationships

( Strategic Planning

Full Life-Cycle Project Management & Initiation ( Dynamic Team Leadership (

Creative Solutions

Logistics Analysis & Optimization ( Rapid Response & Adaptation ( Achieve

Consensus

Cross-Cultural Team Development ( Cost Containment ( Business Division

Start-Up

Business-Level Proficiency in Spanish & Portuguese ( Continuous Process

Improvement

PROFESSIONAL EXPERIENCE

GUARDIAN INDUSTRIES, Auburn Hills, Michigan ( 1995-Present

$6B international glass manufacturer with 19K staff located around the

world. Divisions include mirror and automotive fabrication, fiberglass, and

float glass, the largest product area.

Director of International Logistics (Float Glass Division) ( 2008-Present

Optimize and direct all logistics functions by organizing and strategizing

operations across regions. Streamline procedures to reduce expenses.

Continue to coordinate Latin America Procurement and manage Special

Projects. Manage 2 direct reports.

. Accelerated logistics in building $150M float glass manufacturing plant

in Brazil, moving 1+K TEUs from North America, Asia, and Europe to the

site, the fastest international build in company history.

. Coordinated logistics of $30M coater in Brazil, expertly accomplishing

via travel / distance.

. Captured $93K initiating an external audit program for Ocean Logistics,

skillfully identifying double-billing errors by freight forwarder.

. Commanded efforts to leverage volume of large organization for lower

pricing by integrating North American exports into USSA shipping

association.

. Introduced global cost report to company, enhancing tracking and

accountability.

. Created and delivered training curriculum on North American exports and

imports.

. Selected to participate in elite MIP program, as 1 of only 100 managers

so identified.

Special Projects Manager & Director, Latin America Purchasing ( 2000-2008

Led local team direction and collaborated during implementation of

Corporate programs. Managed Global Purchasing and Logistics Projects,

traveling to resolve concerns. Continued Latin America Purchasing duties.

ERIC JOHN ( Page 2 ( abmd2t@r.postjobfree.com

GUARDIAN INDUSTRIES (continued)

Special Projects Manager & Director, Latin America Purchasing

. Spearheaded site selection of $120M manufacturing plant in Mexico,

coordinating raw material vendors, and implementing procurement for

start-up.

. Reduced annual expenses $1M optimizing UAE supply chain by expertly

bypassing local distributor to work directly with the plant to discharge

raw material directly to on-site warehouse.

. Saved $1.5M annually in Brazil by developing productive relationship

with new sand supplier.

. Retained millions over the last 8 years, as a result of sustainable B2B

relationship with China Soda Ash Supplier providing raw materials to

plants in Asia and Latin America.

. Minimized shipping costs by coordinating multiple division supply chains

of lumber from Building Products Division to plants in Asia and Middle

East.

. Recognized as Subject Matter Expert, traveling on-site to resolve

complex issues.

Director, Purchasing & Logistics, Latin America, Porto Real/RJ, Brazil (

1997-2000

Supported users throughout operation in Brazil, following de-centralization

of purchasing responsibilities. Supervised 8 direct reports. Transformed

operations, logistics, and purchasing despite language and cultural

barriers. Completed all projects on-time and under budget. Contributed to

projects beyond scope of assignment, including HR, Warehouse, Engineering,

and Production aspects.

. Increased market share to 40%, representing 25% of Brazil manufacturing

capacity, by starting up JIT trucking service, creating a significant

customer service advantage and building plant success.

. Captured hundreds of thousands in savings by expertly securing raw

materials for plant innovating the use of 2 entirely new to the company.

. Reduced costs by hundreds of thousands collaborating with competition to

improve efficiencies by standardizing glass rack systems.

. Re-structured product logistics system coordinating a Maritime logistics

solution to move products throughout region, skillfully adjusting

resources to changing needs of the corporation.

. Pioneered new Procurement System/Negotiations Training for all staff,

standardizing raw materials contract which became company prototype, and

created regional purchasing policy.

. Recognized by supervisor for tremendous results in a complex working

environment.

Re-Engineering/Procurement Coordinator ( 1995-1997

Contributed to team developing entirely new Procurement system. Traveled to

plants for analysis and re-design of order process. Trained all users on

installations in US, Spain, and Germany.

. Installed system successfully across varied locations despite unique

obstacles, including user resistance which since transformed to

enthusiastic support of the program.

. Created classification system to list parts and costs.

ADDITIONAL EXPERIENCE

CARLSON MARKETING GROUP

Marketing Specialist

EDUCATION

Master of Business Administration in International Business

University of Technology, Sydney, Australia

Bachelor of Science in Marketing

Arizona State University, Tempe, Arizona

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