Sales Customer Service

Robert F. Schulze

**** ********* *****

Waycross, Georgia 31503

**********@***.***

_________________________________________________________________________

Career

Summary

Accomplished regional manager with emphasis on multi-market & multi-

unit management,

profit and loss, startups and turnarounds, business and budget planning

and developing

quality management teams in sales, customer care and operations.

1. Managed 4 multi-state branch offices and 8 retail locations.

2. Managed 2 sales & distribution centers in multiple states.

3. Remodeled & re-launched multiple store locations.

4. Developed strategic plans resulting in 2 successful turnarounds.

Outstanding record in regional sales and marketing with emphasis in key

account management,

multiple channel management and multimillion contract negotiation

motivating through strong

leadership to exemplary performance.

5. Increased revenue accountability to $26 million.

6. Developed recruitment & retention plans resulting in reduced

turnover.

7. Developed yearly business plans and strategies.

8. Solid B2B regional sales management experience.

Professional Experience

STAPLES - 2000 - Present

A multi-national office superstore retailer selling office

supplies, furniture, copy center services,

business machines and technology products to Fortune 500

companies, home based businesses

and consumers.

General Manager

Full profit and loss responsibility for superstore including

sales, customer care,

operations, inventory management, staff development,

strategic planning and budget management.

1. Top ranking store for customer service & operational excellence.

2. Regional trainer and special projects manager.

3. Regional Customer Service Excellence award recipient.

4. Regional C.A.R.E. award recipient.

5. Regional Corporate Citizen award recipient.

HUTTON COMMUNICATIONS, INC. - 1997 - 1999

A national wireless telecommunications distributor serving the

PSC, SMR, Cellular, Paging,

Utilities, Government, Education, Transportation, Contractor and

Radio Dealer market place.

General Manager

Full profit and loss responsibility for central region

including direct sales, customer care,

operations, distribution, staff development, strategic

planning, budget creation & management

within 2 branch offices in multiple states.

6. Developed turnaround strategy that improved net income.

7. Reorganized central region accounts for optimal sales performance.

8. Managed B2B large account managers.

9. Managed 2 sales & distribution centers.

AMERICAN MOBILE COMMUNICATIONS, INC. - 1995 - 1997

A regional wireless telecommunications carrier serving the fortune

1000 marketplace.

Regional General Manager

Full profit and loss responsibility for central region

including direct sales, alternate channel

sales, customer care, operations, staff development,

strategic planning, budget creation &

management within 4 branch offices and 8 retail sales &

service locations in multiple states.

10. Developed turnaround strategy that increased revenue & unit

growth.

11. Reversed negative revenue and unit growth decline.

12. Improved sales and management turnover.

13. Managed B2B general managers & sales managers

14. Launched wireless power controller for utility applications.

SKYTEL COMMUNICATIONS CORP. - 1992 - 1995

A national wireless data telecommunications carrier serving the

fortune 500 marketplace.

Regional Director

Profit and loss responsibility for central region including

alternate channel sales,

key account management, national account management, new business

development, strategic

planning, staff development, budget creation & management within

15 states.

15. Increased sales revenue four consecutive years.

16. Negotiated multi million, multi year reseller contracts.

17. Managed B2B account managers & senior sales specialists.

18. Top sales region and President Club Member.

CENTURY TELEPHONE ENTERPRISES - 1987 - 1991

A national telephone company with cellular & paging properties

serving the fortune 1000 marketplace.

Regional Sales Manager

Responsible for state wide region to include B2B sales, alternate

channel sales, in addition to system

expansion and management within 4 branch locations.

19. Managed B2B sales managers & account executives.

20. Developed large account & reseller/agent sales strategies.

21. Negotiated multi-year transmission contracts for system

expansion.

22. President Club Member

Education

The Dale Carnegie Coarse

BS Business Administration

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