Manager Operations

Shelly A. Ulmer

*** *. ****** **** ********, OH *3202

Home 614-***-**** E Mail - ******@********.**.***

Career Summary

Senior Management Specialist with extensive experience in driving positive

change within large, fast-paced organizations. Highly effective in

planning, organizing and coordinating tasks, people and information to

facilitate process improvement in restructured work arenas. A team builder

and team player with a unique ability to demonstrate foresight and drive

change, while motivating others to willingly join. Leading change is a

personal and enjoyable challenge, utilizing creative expression and

consistent enthusiasm to solve problems and meet or exceed desired business

goals.

. 21 Years of diverse management experience in a variety of environments

including Retail Distribution, Transportation, Inventory Management,

Administration, WMS/PKMS design and implementation, and engineered

standards/reasonable expectancies development and results tracking.

. Strong team builder, organizer and time manager. Generate a high level

of enthusiasm when under pressure and produce positive and profitable

results.

. Solid analytical skills combined with strong planning abilities resulting

in consistent productivity improvements and decreased costs.

. Accurately assess personnel for skill training requirements, upward

mobility, development, and disciplinary action if needed, to build the

organization to meet operational and financial goals.

. 7 years experience operating Reverse logistics operations (Electronics

and Housewares). Average Monthly inventory processes $2,300,000.

Partnered with the Vendors and Buyers to expedite merchandise. Internal

testing was set up to identify any potential manufacturing problem.

Acted as the Quality Control manager.

. Employed lean methodologies along with mirroring Sigma 6 processes.

Professional Experience

2009 - Present: Sears Logistics Services, Columbus, Ohio

Sr. Manager of Operation

. Manage hourly and supervisors on a day-to-day operation in a facility of

1 mil sq. ft.

. Monitor assesses, manage key productivity indicators such as financial,

productivity and shift goals in order to reduce and control costs.

. Coordinate and manage flow of merchandise thru WSM

. Increased WCPH productivity by 15%, increased hourly production rate by

15%,decreased indirect hours by 10%

. Assisted in the roll-out of DCPM

1996 - 2008: Value City Department Stores, Inc., Columbus, Ohio

Sr. Operations Manager

. Responsible for day-to-day operations of two Hard Lines Distribution

Centers in excess of 850,000 SF with 6 direct reports and 175 hourly team

members.

. Work directly with merchandising and allocation teams to flow

$250,000,000 of merchandise to 113 retail stores.

. Reduced headcount 15% and increased productivity 20% through process

improvement by implementing the Industrial Engineered/Reasonable

Expectancy Standards Program.

. Accomplished an 11% decrease in costs on a $5,600,000 payroll budget by

accurately forecasting and appropriately utilizing flexible scheduling of

temp labor suppliers.

1999 -2004: Real Estate Investor Specialist

Property Owner/Manager

-Managed 39 units equaling aprox. $1,000,000

-Responsible for screening applicants and occupancy of all units

-Scheduled all maintenance requests and repairs

-Conducted property monthly and annual inspections

-Coordinated with city inspectors on code evaluations

-Executed all evictions and or legal issues.

Boxed Apparel Distribution Center

As Boxed Apparel Sr. Operations Manager, responsible for packing, sorting,

ticketing, and back stock in a 600,000 sq. ft. non union facility with 350

employees and 20 supervisors operating 16/5. Within each operating unit,

production results were improved and maintained.

. The operation exceeded internal standards of processing parameters for

late-arriving ad merchandise and decreased payroll expense by 5.3%.

. Improved safety standards in conjunction with distribution-wide safety

programs were responsible for reducing accident incidents by 200%.

Production Planning Manager

Served as a liaison between Merchandising, Allocation and Logistics for

multiple facilities. Planned production targets for the distribution

centers, coordinated inbound flow with vendors and identified late-arriving

ad shipments for JIT flow to the stores. Created daily, weekly and

monthly summary reports for the Distribution Center Sr. Vice-President.

1993 - 1996 Continental Athletic Club, Columbus, Ohio

Facility Director

Supervised all instructors and personal trainers; developing fitness and

other general programs. Responsibilities included all functional aspects

of running a business with regard to customer relations, budgeting,

staffing, repair and maintenance and purchasing.

1989 - 1993 Roadway Package System, Columbus, Ohio

Shift Operations Manager

Directed shift activity for sortation and shipping of daily package

volumes. Managed hourly team members and part-time managers during high

volume seasons in a high-pressure and fast-paced environment.

Responsibilities also included associate training, payroll and safety.

Education: The Ohio State University: Bachelor of Science

Accomplishments: Ohio State University Volleyball team, 4-year starter.

Full athletic scholarship. Acknowledged as Outstanding Female

Athlete by Ebony Magazine.

Various leadership and management training certificates.

Reference: Excellent references available upon request.

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