Customer Service Technical Support
Resume:
Joyce E Rogers
Abbeville SC *9620
*******@*****.***
Objective
To obtain a position with your company where I can offer my skills and
grow within the company.
Education
Piedmont Technical College, Greenwood SC, 2003-2006
Associate Degree in Computer Technology, Elective Network Administration
Piedmont Technical College, Greenwood SC Certificate for Microcomputer
Service Technician
Relevant Experience
Operation, Parkseed, Greenwood SC, 2008-2009
Reports system problems to appropriate technical staff and confers with
technical staff to resolve production issues. Analyzes and determines
the source of system errors, malfunctions, job stoppages, and program
information to ensure that operation standards are met and upheld.
Assists in developing and drafting of operating instructions and data
analysis methodologies for use by other personnel. Submits daily batch
processing, monitors and checks jobs, and distributes reports. Maintains
job flow through the automated job scheduling system and reviews the
daily production schedules for accuracy and efficiency. Performs backups
and restores on the Veritas tape backup system. Prepares the tape
library for daily rotation of tapes to be sent offsite for multiple
platforms. Provides Support Center and technical assistance, including
troubleshooting and general problem solving for all client computer
products and applications supported by the Bank. Familiar with AS400.
Coord-Customer Tech Support, Verizon Wireless, Greenville SC, 2007-2008
Provide exceptional customer service and technical support for internal
and external voice and data product customers. Troubleshoot hardware and
software issues and identify network/applications issues. Provide
detailed information on how to set up/configure data and voice products.
Verify provisioning and diagnose device or network issues. Troubleshoot
for PC and Apple Operating systems. Use various administration
department tools and on-line resources for customer's resolution. Use
trouble ticket system for tracking customer interactions and problem
resolution. Evaluate customers concerns and resolve problems to customer
satisfaction. Demonstrate and practice regularly the skills necessary to
handle any Customer Service and /or Technical support call type that are
routed through the center in this function. Follows up with customer to
ensure first call resolution and achieve and deliver 100% customer
satisfaction.
Technician I, Nuvox Communication, Greenville SC, 2006-2006
Troubleshoot of vendors/customers troubles on a daily basis. Open
trouble tickets regarding customer's issues. Troubleshoot and repair
trouble tickets in a timely manner utilizing remote access test systems
for customer's troubles. Identify and isolate line and T1 trouble.
Help Desk, Internship, Piedmont Technical College, Greenwood SC 2006-
2006
Install and trouble-shooting hardware and/or software issue.
Responsibilities included problem detection and solving, fixing and
reinstalling software and hardware, and maintaining the company network,
provide technical support for problems with sound cards, video cards,
network cards, modems, hard drives, and hard disk controllers. Provide
technical support to end users.
Assistance Manager/Cashier, Nap's Grocery, Abbeville SC, 2003-2006
Position in which duties consist of proper inventory accountability
and/or replenishing. Responsible for daily computation of profit loss
statement. Also required opening premises and activating security
measures during business hours.
Reservation Sales Agent, American Airlines, Norfolk VA, 1999-2002
Working in a call center taking inbound calls for reservation. Handling
customers inquires and request. Furnishing information regarding fares,
scheduling, ticketing, providing information regarding travel incentives
programs, compute raters, making changes to reservation upon passenger
request, transferring calls and satisfy customer expectation.
Cashier, Dunkin Donuts, Clarksville TN, 1998-1998
Cashier, Dunkin Donuts, Clarksville TN, 1995-1996
Greeting customers, working in a fast pace environment, handling cash,
phone calls, and order simultaneously.
Warp Attendant, Milliken & Company, Abbeville SC 1996-1997
Input data into computer to run Karl Meyer's Yarn processing machine.
Inspect yarn for flaws, set-up machinery for specific pattern
construction also inspected for faults and alarms during operation.
References Available Upon Request
Contact this candidate