S. Jane Simmons

North East, MD *****

443-***-****

Email - abmctw@r.postjobfree.com

QUALIFICATIONS:

. Operating Systems: Windows 95, 98, NT, 2000, XP, Vista

. Enterprise Systems: Windows Server 2003, 2008 Standard and Enterprise

Editions; Citrix; MS Exchange 2003, SQL Server 2000, 2005; Active

Directory; Symantec Backup Exec 10d; HP Insight Manager

. Software: Open Plan 3.1, WelcomHome 4.5, wInsight 6.4, Cobra 4.7;

Deltek Costpoint 6.1; Oracle 8i, 10g; HelpSTAR; MS SQL Server

Management Studio; Saleslogix 5.2, 6.2, 7; MAS 500 ERP; VNC; Microsoft

Office 97, 98, 2000, 2003, 2007; Microsoft Outlook; Norton Antivirus;

Symantec Corporate Antivirus; Word Perfect; DreamWeaver; DOS; TCP/IP;

Lotus 1-2-3; Adobe Page Mill; PC Write; HyperStudio; Claris Works;

. Hardware: HP DL380 G4; DL580 G4; HP MSA 60; Dell Laptops and

Desktops; IBM/Lenovo laptops; HP/Compaq desktops and laptops; Gateway

desktops; Cisco VPN Concentrator 3000 and 3005; HP network and stand

alone printers;

EXPERIENCE:

2/2008-5/2010 Alliant TechSystems, Inc.

Elkton, MD

PC/Network Support; Application Administrator

. Worked with ATK developers and Deltek consultants during the

acquisition of EVMS applications (Open Plan, WelcomHome, wInsight,

Cobra, Cobra Web Pack) and their transition to production. This

included supporting installations in Development, Test and Production

environments.

. Maintained primary administrator for post production support of the

Citrix-based EVMS applications, including the deployment of patches,

hotfixes, and service packs.

. Supported functional team meetings providing technical assistance and

training when necessary.

. Provided end-user support for the EVMS applications; facilitated

resolution with Deltek consultants and Deltek support as necessary.

. Managed end user accounts and security within the EVMS applications.

Added/deactivated User accounts; reset passwords; modified User access

as needed.

. Attended pre-production meetings for custom written applications,

installed and supported applications across multiple business units

and remote locations, working with developers, when needed.

. Provided support for System Administration team, including the

acquisition of servers with the data center, audit and document

server setup to ensure they have been configured to specified

requirements; add servers to backup reports and Nimsoft

alerts, install base programs requested (i.e. Oracle Clients) maintain

System Administration team equipment list, attend pre-production

meetings.

. Monitored systems/servers daily via Nimsoft; troubleshoot systems

if/when needed. Escalated issues as necessary.

. Deployed and supported equipment including Dell desktops, laptops;

Windows XP operating systems, network printers, desktop software.

. Managed set up of new User's Active Directory and software accounts.

. Monitored and facilitated support of HelpSTAR (HelpDesk) tickets.

Provided routing and queue management as necessary.

. Support Costpoint ERP / MRP system for user setup and configuration.

9/2005-2/2008 American Hearing Aid Associates

West Chester, PA

Help Desk Analyst

. Provided help desk and infrastructure support of 125 person

organization, supporting 50+ remote salespersons connected via VPN.

. Facilitated special projects as assigned, including work with

infrastructure consultants, Cisco, HP. Including setup and

installation of Windows Server, SQL 2005 boxes.

. Completed new user setup including installation of MAS 500 ERP,

Saleslogix CRM, Office Productivity software. Utilized Symantec's

Ghost to image laptops. Worked with new users through initial

training and system access.

. Facilitated deployment of Cisco 3005 VPN Concentrator as an active-

passive backup to a Cisco 3000 Concentrator with external consultants.

Subsequently, resolved / escalated Radius issues and address

translation issues with Cisco.

. Configured users in Active Directory, Exchange 2003, and Avaya IP

Office phone system.

. Coordinated salesperson phone installations, long distance management,

and phone system management.

. Completed cable runs for voice and data, including punch connections.

. Worked with software developers to deploy custom applications to end

users.

. Managed deployment of end user and server updates via Microsoft

Software Update Server, pushing updates through test and production.

. Managed enterprise backup system of Backup exec 10d with disk based

backups and tape backups (Compaq MSL5026 tape library). Performed

daily backup performance, pulled weekly and monthly tapes, performing

restores as necessary.

. Supported a customer base of 2000 customers with utilization of our

internet portals. Provided troubleshooting with web browsers, pop-up

blockers, password and connectivity issues.

. Completed daily / weekly monitoring of Windows Servers, SQL Servers,

Web Servers, reviewing event logs, application logs. Escalated issues

as necessary.

. Worked with various software vendors testing and upgrading current and

new software.

. Investigated and applied group policy change to solve an issue caused

by a Microsoft update.

. Monitor Symantec Corporate Antivirus, providing remediation of viruses

as necessary.

. Implemented use of Saleslogix tickets for tracking help desk calls.

9/2004-9/2005 Henderson High School, West Chester Area School

District West Chester, PA

Special Education Instructional Assistant

. Taught, guided and motivated students in the Emotional Support

classroom.

. Setup and configured computers in the Emotional Support classroom.

. Assisted classroom teacher as needed.

10/1999-9/2004 Henderson High School, West Chester Area School

District West Chester, PA

Technology Associate

. Installed and setup Windows 95, NT, 2000 and XP operating systems, and

HP laser printers.

. Configured and installed Microsoft Office, Internet Explorer, and

Norton Anti-virus.

. Installed, upgraded, configured and ordered new computers, software,

cables, printers, memory, hard drives, network cards, and other

computer related supplies.

. Troubleshot hardware, software and network problems throughout

Henderson.

. Supported administrators, staff, faculty and students, and

300+computers.

. Trained 50+ teachers on MS Office, Outlook and other software.

. Increased staff's email usage from < 10% to > 80% through hands-on

training.

. Brought 300+ computers back onto the network within 48 hours after

being hit with the Welchia virus.

10/2000-10/2001 Unisys, West Chester Local Life

West Chester, PA

Trainer-Part-time

. Trained West Chester area merchants to use Go Daddy's Website.

. Developed web pages for West Chester Local Life.

1/1999-6/2001 Chester County Adult Night School

West Chester, PA

Teacher-Part-time

. Developed a course to instruct community members to use the World Wide

Web.

. Taught basic computer functions along with how to effectively search

using the Internet.

. Received very positive feedback from all students

EDUCATION

. BS Economics, West Chester University, West Chester, PA

Professional Development

Pennsylvania State University-Instructional Systems:

INSYS 461-Designing Computer Networks for Education

INSYS 446-Computers as Learning Tools

INSYS 448-Using the Internet in the Classroom

INSYS 449-Video and Hypermedia in the Classroom

INSYS 462-Coordinating Technology in Education

West Chester University-Professional Education:

EDM300-Introduction to Instructional Communication

Sage University

Administering Sage CRM SalesLogix v7.0

Workshops

Supporting, Troubleshooting and Optimizing Windows 2000,

CompuMaster

Awards

West Chester University Faculty Senate Scholarship

Membership in Phi Eta Sigma, Freshman Honor Society

Membership in Omicron Delta Epsilon, Economics Honor Society

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