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Customer Service Manager

Location:
Kingston, IL, 60145
Posted:
July 14, 2010

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Resume:

D eborah Pope

*** *. ***** **** ● K ingston, I L 60145 ● 847-***-**** ● abmcq0@r.postjobfree.com

E M P LOY MEN T

ALCAN PACKAGING/BEM IS Batavia, I L 2005 – Present

Leading Manufacturer of Plastics Packaging Material

Cost Analyst 2009 - Present

Responsible for work order analysis, entailing waste and efficiency t rending/reporting.

Perform monthly inventory cycle count audits and DOI reporting. Complete monthly

s tandard cost updates and balance sheet account reconciliations. Conduct quar terly

p roduction standards analysis and suggest changes if unreasonable. Review sales margins

to ensure profitabili ty. Problem solving/CI Lean Mfg practices. Track off-site consignment

i nventory and reconcile monthly. Additional responsibilities include:

• Assist in budget preparation

• Track project spending

• Inventory wr ite-offs & adjustments

• Review intercompany t ransactions

• Monthly reporting and journal entries

• Conduct safety observation tours, co-champion safety directive, 5S and work

i nstruction audits

Accounting Associate I I I 2005 - 2009

Act as liaison between corporate office and customer service center relating to

customer/supplier accounts. Manage daily accounts payable/receivable receivable entries

i ncluding special billing requests and COS entries. Exercise problem solving techniques.

A dditional responsibilities include:

• Offsite inventory reconciliation

• Implement customer claims and vendor claims

• Execute new vendor requests & check requests

• Monthly cost of sales, accrual and reclass entries

ADD I T IONAL E MP LOYME N T H ISTORY

NORT HGATE TECHNOLOG IES I NC. Elgin, I L 1994 – 2005

Medical Device Manufacturer

Administration/Accounting 2000 - 2005

Fully responsible for assisting the Controller, Sales Manager, and Regulatory Manager,

w hich included accounts payable, check runs, petty cash reconciliation and cash deposits.

M anaged corporate contracts, agreements, and patents. Coordinate t rade show events and

t ravel arrangements. Acted as lead internal auditor, reported findings, and followed up on

non-conformities. Reviewed and closed Return Authorizations and shop orders ensuring

t hat test samples met quality standards. Prepared and t racked devices used for

t r ial/evaluation purposes and conducted periodic customer satisfaction surveys.

Documentation Control Group Leader 1995 - 1999

Responsible for daily activities within department including the maintenance/creation of

part number and BOM structure. Created, processed, and implemented Engineering

Change Notices while retaining and archiving records. Created graphic artwork for

manuals, labels and instruction sheets ensuring accuracy. Received President’s Award for

efforts contributing to ISO certification.

ED UCAT ION

Bachelor of Science in Business, Major Accounting August 2008

Computer Skills : Lotus Notes, Microsoft Office (Word, Excel, Access), SAP, ETQ, PowerPoint,

and AS400



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