Customer Service Training
Resume:
Dawn C Rodriguez
Little Rock, AR 72205
Mobile: 501-***-****
Evening Phone: 850-***-****
Day Phone: 501-***-****
Email: **********@***.***
Summary: Environmental, Health and Safety Professional for Manufacturing
and Biomedical Services. Additionally I possess a background of training,
H.R., manufacturing experience, management, customer service, and
professional sales.
WORK EXPERIENCE
10/2008 - Present - American Red Cross - Little Rock, AR
Regional Safety Officer
Bioservices Regional Safety Office for the state of Arkansas, and
Springfield, Mo. Past RSO for Wichita, Ks., Tennessee Valley and Bowling
Green, Ky. Fleet Management, OSHA, Workers Comp, DOT, Drug Screens, Safety
Inspections for ARC building, assist with policy writing, research, and
enforcement, Hep B, Haz Comm, MSDSs, safety compliance, new hire and safety
training, accident and incident investigation, hand written as well as
computer generated reports and development of the "How's my driving"
reporting. Scheduled and chaired Safety Meetings for my regions, computer
programs, MS Office, eTime, Medgate system, Dolphin MSDS, MSDSOnline,
Neighborhood system in addition to some PC troubleshooting and machine
maintenance.
5/2004 - 10/2008 - BAE Systems (Formally) Manufacturing Tech. Inc-
Crestview, FL
Sr. Environmental Health and Safety Coordinator
Senior Environmental, Health and Safety Coordinator for the Metal
Fabrication as well as the Corporate Division of M.T.I. I developed the
entire Safety Department which was non-existent prior to my coming to MTI.
My responsibilities include MSDS, researching and implementing OSHA, DOT,
RCRA, DEP, EPA and all other local, state, and federal requirements, First-
Aid coordinator, Safety Trainer for all employees, inclusive of being a Red
Cross certified CPR/AED/First Aid instructor, safety audits, memos,
reports, written policy/procedures, first responder first aid, workers comp
and near miss recording and reporting, Maintenance Workflow, director of
Monthly Safety Committee Meeting. Fork Lift Operator certification. Assist
as needed for Human Resources by recruiting new hires, conducting
interviews, benefits training, drug testing, new hire housing,
receptionist/phone system back up, coordinate employee appointments for
safety glasses and safety shoes.
2004 -Promoted to Production Control Coordinator the same day I became a
permanent employee of MTI, supporting processes to ensure documentation and
parts are issued and to ensure prompt delivery, status reports, conducted
weekly status meetings, updates work orders, shipping of national and
international shipments, computer generated travelers for new job releases
for internal and external jobs. Systems utilized are AS-400, Glovia,
Impromptu, Microsoft Excel, Microsoft Access, Microsoft Word, and
PowerPoint, win 95, 98, 2000 and XP. I was directly responsible in securing
a very large contract with General Electric Aircraft Engines for my
company, solely on my knowledge of all aspects of safety and the
implementation thereof.
I have also successfully directed and brought to compliance the safety
aspects of a mentor-prot g program with a minority based metal
manufacturing company. I continue to assist several local companies as a
consultant for the proper handling of hazardous materials, and OSHA safety
requirements.
2005 Team Lead for the American Heart Association Heart Walk receiving 100%
participation from my company.
2004-2007 Mentor for Take Stock In Children-Bright Futures scholarship
program. 2007- Workplace HR & Safety Magazines Future Safety
Leader Award Winner. 2008- OSHA SHARP award recipient.
Certified OSHA 14 hour (also known as 10 hour) and 30 hour OSHA Compliance
Course in General Industry, OSHA 30 hour 511 Course in General Industry
Safety and Health, OSHA 8 Hr Supervisor Training, HazWhoper, DOT Basic
HAZMAT Training, RCRA Hazardous Waste Generator Training, Fork Lift
Operator, and a Red Cross Certified CPR/AED/First Aid Instructor, Community
Emergency Response Team (CERT)-2008, FEMA Incident Command IS-00100, FEMA
Initial Action Incident IS-00200. FEMA NIMS is-00700 and SERT G-00300
Intermediate Incident Command System for Expanding Incidents.
8/1992 - 2/2004 - United Parcel Service - Metairie/Harahan, LA
Operations Management Specialist - 1998 - 2004
Dispatcher and supervisor for UPS drivers, Local Sort Operations and
Customer Counter employees. Responsibilities included uploading scanning
information for worldwide visibility, training of employees of OSHA verbal,
on demand testing, proper loading and service sales techniques. Resolution
of internal and external customer issues such as lost packages, delivery
issues, driver and customer counter problems. In addition to my regular
position, I worked during peak season as a drivers helper before my shift,
during Christmas of 1998 through 2001.
Customer Service-Business Development 1992 - 1998
Vast experience in all aspects customer service and marketing. Originally
hired as an associate in Customer Service Telephone Center as for 3 years,
I was promoted to Teleservice/Small Business Associated then to Preferred
Customer Associate. Duties included telemarketing, business development,
accounting, resolution of internal and external customer issues, hazardous
materials and manifest auditor, new employee training, backup coverage for:
general office, switchboard, secretary.
I earned UPS top sales awarded in 1995, 1996 and 1998 for the State of
Louisiana. I also represented the K.O.R.E as the spokesperson through
chairperson from 1993 - 1996.
Additional employment information upon request.
EDUCATION
Grace King High School - General curriculum, graduated in 3 1/2 years.
8/1972- 1/1976
North West Florida State College - OWCC - Fort Walton Beach, Florida US-
Some College Coursework Completed - Environmental Health and Safety - GPA
4.0
Jefferson Vocational-Technical- Certified Nursing Assistant and Pre-
Nursing/Special Studies-1977
American Red Cross - CPR/AED/Basic First Aid Certified Instructor 2006
JOB RELATED TRAINING
SERT - State Emergency Response Team - Division of Emergency Management -
(G-0300) Intermediate Incident Command System for Expanding Incidents -
8/2008
FEMA - Emergency Management Institute IS-00700
National Incident Management System (NIMS) - 7-2008
Pursue Compliance, inc OSHA 511 - 30 Hour for General Industry 7/2008
CERT-Community Emergency Response Team - 7/2008
FEMA - Emergency Management Institute - IS-00200
Initial Action Incidents 7-2008
FEMA - Emergency Management Institute- IS-00100,
Incident Command System 7-2008
Keltec/New Environment, Inc - HazWhoper 29CFR1910.120-40 Hour 2006
ABTA Training Center - DOT, Basic HazMat Training -2006
ABTA Training Center - OSHA 8 Hr. Training for Supervisors - 2006
ABTA Training Center - RCRA/Hazardous Waste Generator -4 hour - 2006
American Red Cross - CPR/AED/Basic First Aid Certified Instructor 2006
American Safety Compliance - OSHA 40 hour General Industry 29 CFR
Certification - 2005
American Society of Notaries-ASN Certified Florida Notary 2005 - Arkansas
2009
United Parcel Service- Painless Prospecting, Courtesy Plus, Spin Selling,
Hazardous Materials, Marketing Classes 1991-1998.
ADDITIONAL INFORMATION
2007 - Workplace HR & Safety Magazines Future Safety Leader Award Winner.
2005 - Team Lead for the American Heart Association Heart Walk receiving
100% participation from my company.
2005 - 2008 Mentor for Take Stock In Children-Bright Future scholarship
program.
1995, 1996 and 1998 UPS top salesperson for the State of Louisiana.
1993 - 1996 - K.O.R.E. the spokesperson through chairperson.
1993 - Requested as K.O.R.E. speaker for the CEO of UPS.
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