Project Manager Management

JOHN H. PATTERSON III, M.ED

Phone: h: 469-***-**** c: 678-***-**** Email: abmcm2@r.postjobfree.com

Address: **** ****** **** ******, ** 75034

SUMMARY OF QUALIFICATIONS

Proven visionary and strategic leader, able to translate IT initiatives into maximum profits commensurate with

the best interests of stakeholders and customers. Versatile strategist, recognized for having superior technical

skills, exceptional leadership abilities, and superlative business acumen. Dedicated to maintaining a reputation

built on quality, service, and uncompromising ethics. Currently seeking a Management/IT Project Management

position which will effectively utilize all acquired skills, abilities, and areas of expertise as follows:

IT/Project Management IT Strategy, Network Web & Graphic Design

Telecommunications Architecture & Design Total Quality Management

Statistical/Financial Analysis Database Management Staff Training/Supervision

Application Development Reporting Development Process Improvement

EXPERIENCE SUMMARY

12 Years IT Management experience 8 Years Statistical & Financial Analysis

12 Years Management experience 16 Years Application & Reporting

11 Years Project Management experience Development

14 Years Telecommunications experience 14 Years Web Development & Design

12 Years IT Strategy and Network experience 5 Years IT Educator experience

PROFESSIONAL PROFILE

Clayton County School District Forest Park High School Jonesboro, GA 2006 - 2011

IT & Business Education Teacher Athletic Director

Instructed computer science courses for 180 students, including Fundamentals of Web Design, Multimedia

Design, Business Presentations, and Computer Applications. Served as Athletic Director. Oversaw 14 athletic

organizations, raised funding, produced 17 wrestling state championship qualifiers, and served as Head Wrestling

Coach and Assistant Football Coach for four years.

Served as school web content designer/trainer and as a Future Business Leaders of America Advisor.

Next Generation Paradigm Technology Atlanta, GA 2004 - 2006

IT Consultant

Owned and operated a consulting/internet web hosting company, www.nextgenparadigm.com, which offered

technology consulting, application development, web development/hosting, and network/multimedia design

services. Consulted with clients, gathered their project requirements, determined financial/time estimates, and

managed each unique project within established specifications.

Effectively managed daily functions of the web hosting environment which included generating new orders,

managing the monthly billing system, resolving issues, and monitoring system performance.

Sprint Communications Atlanta, GA 1990 - 2004

IT Project Manager, Billing Solutions

Formulated the organization’s IT strategy and planning for four years, which included project managing a newly

developed application and reporting solutions, developing business/training requirements for newly developed

applications, and evaluating various applications to determine if their implementation would provide a high level

of effectiveness and efficiency. Managed all IT system related projects for the Billing Solutions Program

Management organization and ensured the business requirements of each project addressed the relevant business

needs of each stakeholder. Developed reporting tools and analyzed key statistical indicators to measure the

performance of the organization and presented recommendations to executive management.

Developed and implemented a network database application for the Wholesale Billing Group which

managed their work and tracked their issues/adjustments on a daily basis.

Assisted in the development of the intranet-based disputes processing system project on behalf of the Billing

Solutions organization by participating with a multi-departmental team and determining requirements,

database structure, general functionality, user interface design, and reporting functionality. Ensured

programming was in place for relevant financial reporting.

Established an automated communication process system between the Billing Solutions group in Atlanta and

the Revenue Assurance group in Sacramento.

JOHN H. PATTERSON III, M.ED PAGE 2

PROFESSIONAL PROFILE - CONTINUED

IT Project Manager, Customer Care

Created an IT strategy which included devising business requirements with support groups and evaluating

proposed applications to decide if they met Sprint’s business needs. Directed IT system-related projects for the

customer care organizations in Dallas, Reston, and Denver which consisted of 300 staff members. Created call

routing strategies to determine call center’s optimal efficiency/effectiveness in regards to staffing/performance.

Developed and analyzed statistical reports that illustrated the performance and effectiveness of each manager,

supervisor, and representative. Managed information security for all call centers, with regard to Sprint proprietary

systems and ensuring staff adherence to Sprint information technology guidelines. Evaluated, tested and

implemented all new hardware and software applications for the organization.

Developed a network database application to establish an effective communication process between all

regional Customer Care centers and all national and international sales offices.

Directed the implementation of the Mosaix Autodialer system and Aspect ACD system which included

software implementation and staff training.

Led the development team to create an intranet-based work management application Issue Management

System.

Directed the upgrade of all PC hardware/software for each of the regional call centers and supervised the

Mid Market Credit and Collections Group of 12 associates.

EDUCATION HISTORY

UNIVERSITY OF PHOENIX – Phoenix, AZ - 2008

Masters, Secondary Education

Graduated May 2008

CALIFORNIA STATE UNIVERSITY SACRAMENTO – Sacramento, CA - 1994

Bachelor of Science, Business Administration

Major: Finance

Graduated May 1994

Selected as a speaker for 1994 Graduation Class at California State University, Sacramento - Cooper Woodson

College Graduation

TECHNICAL SKILLS

Microsoft Office (Word, Excel, Project, Visio, Access), Crystal Reports, Adobe Master Collection Suite

(Dreamweaver, Photoshop, Indesign, Flash), and programming applications such as Visual Studio .NET

ADDITIONAL INFORMATION

Initiated,

in conjunction with Bolden Financial Services Group, and directed a series of entrepreneur

workshops which included getting sponsorship. Responsibilities included facilitating/directing all workshops.

Developed six month financial awareness class curriculum for Sacramento Business Incubator. The class

educated new entrepreneurs in various subjects in finance, economics, and computers.

Obtained NL-5 Educational Leadership Certification

Member of Georgia Athletic Director’s Association & Georgia Head Coach Association

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