Customer Service Engineer

Loraine Gutscher-Mulinix

*** **** ** *.*

Canton Ohio, 44709

Mobile: 330-***-****

Home:330-***-****

*********@***.**.***

Professional Summary;

I am a professional leader. A self starter that is respectful and

attentive. I excel in time management, interpersonal skills, including

problem-solving. I have business administration practices, accompanied with

a technical engineering background. And have a high value for safety.

Work Experience;

Wes's Tree and Snow Removal

3/09 to Present

. Advertisement

. Customer service

General Motors M.F.D.

6/04 to 12/08

Reliability Quality Engineer:

. Perform analyses and audits.

. Correspond with customers, lead contact for up to 300 customers.

. Maintain policies and procedures.

. Compile and submit reports. While updating plant documents.

Production Supervisor

. Established and met schedules for operation, shipping and receiving.

. Supervise functions and activities for up to 138 hourly and skilled

employees.

. Expedite and facilitate work in inventory control.

. Provide for emergencies, breakdowns and rush jobs,

. Oversee on-the-job training and job rotation.

. Maintain close relationships with workers and leaders to promote

effective work relations and participate in company policy.

. Maintenance of housekeeping, and safety objectives within assigned

activities.

Tool and die manager;

. Oversee maintenance of equipment, housekeeping and safety.

. Investigate production determine feasibility, suggest new production

ideas, keep superior advised on work progress and problems.

. Plan detailed department activities, maintain full work load for

employees and assure use of proper work methods.

Safety

. Incident investigation review and reports.

. Implement the structure of new safety procedures.

. Decreased the plant safety incidents by 20%.

. Member of the plant safety review, industrial vehicle, and

environmental board.

Chairman of the Professional Managers Network

. Prepare presentations and host monthly meetings.

. Create, yearly business plains, budgets.

Loraine Gutscher-Mulinix

743 37th St. N.W.

Canton Ohio, 44709

Mobile: 330-***-****

Home:330-***-****

*********@***.**.***

Aerotek

7/02 to

6/04

Production supervisor;

. Contract organization.

. Assigned to General Motors, as a production supervisor.

. Invited to join the General Motors salary team

Ohio Cast Products

6/97 to 6/02

Production Coordinator;

. Communicate with customers.

. Scheduling of product through the plant to obtain on time

delivery.

. Address customer concerns on production time

Metallurgy Lab Technician;

. Ductile and malleable

. Tensile strength, elongation, and brinell hardness.

. Chemistry recipes, microscopic nodularity

Ravenna Aluminum

6/99 to 6/00

Assistant Process Engineer;

. Testing and data collecting

. Core designs and gating

. Aluminum pour flow, and cooling

Education;

Stark State Collage Engineering

G.M.I graduated 12/2006 Tool and die, quality, business management.

Training and Certifications;

Six Sigma, and Red X problem solving

Auditor, including ISO, QS, OSHA.

Building budgets and cash flow management.

Formability, all phases of CMM, PPAP, Metal foundry, stamping, and

assembly.

Safety trainer, plant and industrial vehicle.

References upon request.

Contact this candidate