Andrea O. Welsh

PO Box **** Sedona, Arizona ***** 928-***-****

abmcfw@r.postjobfree.com

Director of Operations

Budget / Policy and Procedure Development and Implementation / Change

Management / RFP

Customer Service / Problem Resolution / Project Management / Contractor

Relations

Throughout my career, I oversaw the day to day operations for both private

and not for profit organizations. I have a proven record in facilities

management, vendor relations and special projects in service-driven

environments. By leading cost effective programs, such as the "green"

initiative and controlling operating costs, I positively impact the bottom

line.

In addition, I create practical solutions for complex customer problems,

significantly increasing productivity and customer satisfaction. I utilize

organizational development expertise to drive change management initiatives

and streamline operations, consistently improving efficiencies and

optimizing human capital. Some highlights include...

. Understanding policy implications, regulatory controls and fiduciary

responsibilities

. Establishing and implementing guidelines and procedures to ensure high

quality service and programs

. Building relationships and quickly engaging consensus with proven

results

. Managing short and long-term projects and capital improvements with

timely results and within budgets

I earned a BA in Sociology from the University of California and a MS in

Public Administration from Villanova University. I am a strong leader,

skilled in assessing problems for win-win solutions, communicating with

diverse groups, troubleshooting organizational challenges, mentoring and

building teams.

Selected Accomplishments

Improved Service, Exceeding Community Expectations. Sedona experienced low

levels of service for recreation services and park facilities. Evaluated

team and established corrective service plan. Created ten new recreational

programs addressing user needs. Improved service and maintenance

evaluations from 30% to 95%.

Streamlined Efficiencies, Improving Operational Performance. Challenged to

improve operations and performance issues for Sedona operational

departments. Developed and implemented process improvements. Built high

performing teams through leadership and clear expectations. Increased team

efficiency and productivity, saving $120K annually.

Developed Capital Improvement Plan, Eliminating Safety Hazard. Sedona's

City Hall needed facility repairs as it created a hazardous work

environment. Evaluated and recommended requirements improvementsand related

costs for repairs. Obtained elected official approval. Oversaw $1M capital

improvements. Completed in two years extending facility life and ensuring

safety.

Led "Green" Initiative, Reducing Costs. Initiated internal "Green" Team to

implement sustainability program. Increased recycling 10%. Decreased energy

consumption 13%, water usage 14% and vehicle fleet 30%. Saved $65K with the

reduction of vehicles.

Career History

Director of Community Services, City of Sedona, 2010 to present. A

community service. Direct operations for City Clerk's Office and Parks and

Recreation. Oversee development and implementation of City Council policies

including elections and public interaction. Manage $1.75M budget and five

employees.

Director of Administrative Services, City of Sedona, 2008 to 2010. Oversaw

Parks and Recreation, City Clerk's Office, Senior Referral/Information and

volunteer mediation programs as part of Sedona service agency. Promoted to

assess and implement internal operational procedures and improve public

facilities. Managed $2M budget and 12 staff.

Assistant to the City Manager, City of Sedona, 2004 to 2008. Served as

Interim Director of Wastewater and Parks and Recreation Departments.

Managed special projects. Oversaw contractors, designs, budgets, bidding

process and Council approvals for capital improvements up to $1M.

Administered $10M budget and led 17 employees.

Management Intern, Tredyffrin Township, 2002 to 2004. A Township Manager's

Office. Researched, analyzed and assisted in Township ordinance revisions.

Facilitated focus groups. Represented Township staff in local non-profit

organizational meetings and projects. Co-authored/edited Township's

quarterly newsletter with 30K readers.

Office Manager/Corporate Administrator, Epilogics, 2001 to 2002. An

entrepreneurial/automotive company. Prepared annual budget of $15K.

Monitored invoices and purchase orders for accuracy, tracking and

reporting. Supported accountant with daily finance operations. Managed all

corporate arrangements for trade show participation.

Additional: I enjoy international and domestic travel, reading, cooking,

hiking, the outdoors, gardening and volunteering.

Contact this candidate