Sales Customer Service
Resume:
303-***-**** cell
Lakewood, CO 80226
abmcdu@r.postjobfree.com
1
My goal is to work for a dynamic company with opportunities to gain new
skills in business, accounting, finance, and human relations. My strong
background in Accounts Receivable, financial reporting, and records
management indicates superior organizational and leadership skills.
Professional Experience: Computer Skills:
Manage thousands of account records Great Plains (Intermediate - 3 year)
Financial record balancing Crystal Reports (Intermediate - 3
year)
Deadline-driven account reporting MS Office Word (Expert - 8 years)
Liaison between sales team and MS Office Excel (Intermediate- 8
customer years)
Customer billing MS Office Access (Novice - 1 year)
Database maintenance MS Office PowerPoint (Intermediate-
2 years)
Notary & Quality Control MS Outlook (Expert -8 year)
New Employee Training & Monitoring Typing speed 90 - 100 wpm
Controlled Collection of customer Ten Key
debt
Arrange client meetings
Employment History
Baroness Wines
Accounts Receivable October 2007 - Present
Liaison between customer base and sales force to ensure quality
communication and improvement of the Accounts Receivable cycle times
Daily and weekly account reconciliation of financial data reported by
sales teams and other key stakeholders to identify discrepancies and
shortages
Daily deposits and monthly bank reconciliation
Constructing weekly Excel spreadsheets for management and sales force
indicating Accounts Receivable data and progress
Monthly billing to customers and suppliers through data collected from
Great Plains and Crystal Reports, transferring to Invoices, Excel and
Word documents
Daily monitoring and maintenance of customer database, including
entering of credit applications and collection calls
Creating queries in Great Plains and Crystal Reports, exporting to Excel
spreadsheets, and sending formatted copies to sales force and executives
Monthly bank reconciliation and account reconciliation of financial
data, including creation of Excel reports for an executive audience and
creating macros to easily identify key changes month-over-month
Training and monitoring of new employees, including explanations of
Accounts Receivable processes and Quality Control, maintaining a
respectable relationship between the company and the customer
Utilizing proficiency in the use of a multi-line phone system, Ten Key,
UPS and FedEx shipping and receiving
Reporting directly to the President/CFO
Payroll using Preview for Windows
20/20 Financial Consulting
Administrative Assistant November 2004 - July 2007
Controlling the flow of information between the marketing teams
and sales teams
Reporting directly to the Vice President of Marketing
Utilizing problem solving strategies in regards to potential
issues between customers and the company
Developing new customer accounts in Excel spreadsheets
Composing client to business contracts regarding specific tax
liabilities
Composing follow-up letters to potential clients in an effort to
retain future business
Tracking of customer database in Excel for Paralegals and
Associates
Internet research for new customer database
Becoming proficient in the use of a multi-line phone system, UPS
and FedEx shipping and receiving
Additional Employment History
Target
Customer Service June 2002 - July 2004
Prime Plus Corporation
Office Administrator October 2001 - January 2002
Boulder Nissan
Receptionist July 2001 - October 2001
Boulder Auto Body
Office Administrator January 2001 - July 2001
Education
Bachelor of Arts - History
University of Colorado, Boulder, CO
August 1999 - May 2007
References Upon Request
Contact this candidate