Customer Service High School

Location:

Posted:

July 15, 2010

Tina L. McNeal

Flint, MI *****

abmcdc@r.postjobfree.com

OBJECTIVE

To obtain a position in customer service.

QUALIFICATIONS

• Work well with people.

• Able to persuade customers to want more of the service that is provided.

EMPLOYMENT HISTORY

Care Provider, 04/2004 01/2009

Self Employed, Flint, MI

Provided in home care to an elderly cancer patient. .

• Transport clients to locations outside the home

• Washed clothes and cleaned house.

• Plan, shop for, and prepare nutritious meals.

• Administered medicine

Call Center Agent, 04/2002 09/2004

Gm/ Minacs, Flint, MI

Had to troubleshoot problems for General Motors dealership's repair services. I had to order and cancel orders. Sometimes had to locate where

the parts were in transit.

• Interact with customers to provide information in response to inquiries about products and services and to handle and resolve

complaints.

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as

actions taken.

• Refer unresolved customer grievances to designated departments for further investigation.

• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

EDUCATION

Currently Attending Physical Therapy

Baker College, MI

Diploma College Prep

Hamady High School, MI

HONORS AND ACTIVITIES

I am currently on the Dean's List at Baker College. I volunteer helping people to their doctors appointments. I am a member of three

choirs. I have received an award for putting on a March for Women.

NOTES / OTHER INFORMATION

I am a hard worker and can learn fast. I am punctual and have an excellent attendance record.