Customer Service Engineer

Scott M. House

***** *********** **

Yulee, Fl. *2097

*******@*********.***

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Objective: To further my Manufacturing Management career with a company

that promotes operational excellence, a lean environment, and is

committed to industry success.

Skills: -Outstanding Customer Service and Leadership skills

-Experienced with Lean Manufacturing, Kaizen, Kanban, and Visual

Factory

-Excellent knowledge of MRP/ERP and other material planning tools

-Strong knowledge of production manufacturing processes

-Solid understanding of program management practices

-Experienced working with aircraft assemblies and structures

-Proficient with most Microsoft Office based software

-Experienced with managing manpower and capacity levels,

budgets, and forecasts

-Excellent interpersonal skills

-Good organizational skills

Experience: Kaman Aerospace Corporation 1999-Present

9410 Parker Ave

Jacksonville, Fl 32218

-Customer Service Team Leader/Program Manager 2006-Present

. Leads team responsible for delivery of all internally

manufactured assemblies and details to meet internal

customer assembly builds and external parts delivery.

. Manage $5M detail part program with regards to

Quality, Engineering, Delivery, and Customer Service.

o Increased Delivery Rating 62%

o Reduction of Scrap 8 %

. Responsible for tracking Manufacturing / Engineering

hours.

. Managed both manufacturing and supply chain groups.

. Maintains high customer satisfaction within a highly

demanding as well as volatile customer schedules.

-Senior Materials Management Analyst 2003-2006

. With the use of MRP, planned, released, and

rescheduled all manufactured parts within a cellular

manufacturing environment.

. Program Coordinator for All Sikorsky programs in

detail fabrication which include the UH60 cockpit, as

well as additional 5000 detail part offload part

packages.

. Review raw material levels in support of on-time

releases per the manufacturing plan.

. Maintain sufficient inventory levels in support of

all customer needs including internal and direct sale

customers.

. Prepared all production capacity planning for detail

fabrication.

. Facilitated as well as attended meetings in support

of current company and/or customer demands.

-Program Coordinator, Helicopter Spares and Repairable 1999-2002

. Team leader for the support of helicopter parts sent

in for repair, warranty, or new spare requirements

for the United States Government and other Foreign

Government agencies.

. Contact person for all emergency repair requirements

that created AOG situations.

. Maintained inventory of all customer supplied

equipment stored within on site warehousing waiting

for requirements and/or induction in to repair.

. Weekly customer interaction with representatives from

Kaman, DCMA, and other Government representatives to

discuss progress, production schedules, and issues

pertaining to their respective equipment.

E.A. Patten Co. 1997-1999

303 Wetherell St.

Manchester, Ct. 06045

-Customer Service Representative 1998-1999

. Customer contact for all open manufactured orders.

. Chaired production meetings to achieve completion

dates.

. Weekly customer interaction with Pratt & Whitney

Aircraft to insure customer satisfaction from company

as a vendor.

-Manufacturing Engineer 1997-1998

. Produced manufacturing plans for aircraft tube

assemblies as well as other aircraft components.

. Preformed and reviewed quotes/bids for current and

future work required from vendors.

. Liaison Engineer within the plant on technical

properties of a manufactured product.

Education: Embry Riddle Aeronautical University

Enrolled March 2010

MS -Management

Concentration-Integrated Logistics

Embry Riddle Aeronautical University

Bachelor of Science Technical Management

Minor: Aviation Safety

Manchester Community Technical College

Associate of Science Degree, Manufacturing Engineering

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