Post Job Free

Resume

Sign in

Customer Service Administrative Assistant

Location:
Glen Burnie, MD, 21061
Posted:
July 16, 2010

Contact this candidate

Resume:

Erica D. Williams

*** **** ***** ***. *; Glen Burnie, MD 21061 Phones: 443-***-****

Email: abmccn@r.postjobfree.com

Summary

. Well versed in Microsoft Office, (Word, Excel, Outlook, Publisher)

. Excellent interpersonal skills, communication, and organizational

skills

. Background in Accounts Receivable

. Detail oriented

. Knowledgeable in preparing reports

. Exceptional research skills using the Internet

. Outstanding at handling sensitive information

. Extraordinary communication skills with Executives

Work Experience:

July 2008 - Present Staffing Specialist

Columbia, MD

. Source databases for candidates in the IT and Information Assurance

Fields

. Conduct phone interviews

. Face to face interviews

. Manage and update PC Recruiter

. Post positions on several job boards such as Monster, Intelligence

Careers, Dice, etc...

. Research on Internet

. Train employees on PC Recruiter

. Update application

. Create offer letters

. Maintain contact with candidates

. Help organize Open Houses

. Contact for Job Boards and agencies

. Prepare give-a-ways for Job Fairs

. Attend Job Fairs to find candidate

. Creating banners for our company

. Creating and managing reports for upper management

. Helping with proposals

. Post position on website and on job boards

October 2007 - July 2008 Recruiting Administrator Keller Foundations

Odenton, MD

. Source resumes for Field Engineers, Estimators, and etc

. Setup phone interviews

. Conducted salary surveys

. Conducted phone interviews and maintain correspondence with these

applicants, updating them on status.

. Researched cost of living

. Sent out offer packages

. Created Offer letters using Microsoft Word

. Updated Position Tracking in Excel

. Scheduled travel and hotel arrangements

. Conducted face to face interviews

. Arranged relocation of candidates and employees

. Created and post ads on CareerBuilder, Monster, and etc...

January 2004-October 2007 Recruiting Coordinator

Essex/Windermere Annapolis, MD

(Recent acquisition by Northrop Grumman)

. Represented my company at job fairs that handle cleared candidates for

employment

. Basic sourcing for IT applicants, based upon job description and basic

requirements

. Prepared required paperwork to move candidates through hiring process

including degree verification, reference checks and offer letters.

. Entered and track information using Excel, in house database PMPS, and

PCR an Applicant Tracking System in compliance of OFFCP standards.

. Posted positions on several job boards such as Monster, Intelligence

Careers, Dice, etc...

. Designed flyers for job fairs using Microsoft Publisher

. Prepared purchase requisitions

. Ordered supplies for recruiting department

. Maintained the filing system in compliance with OFFCP and Department

of Labor standards

. Mentored Intern

. Trained new recruiting employees

. Taught interviewing classes for those leaving the Military

. POC of contact for referral resumes. Maintained correspondence with

these applicants, updating them on status.

. Maintained Outlook Calendar

July 2000- Oct. 2004 Server Double T Diner

Glen Burnie, MD

. Provided customer service by taking and expediting orders

. Produced daily reports on revenue

. Handled large sums of money for customers

Nov.1999- June 2000 Executive Administrative Asst. Micromatix.net

Baltimore, MD

(Company dissolved)

. Structured different types of reports, documentation, and

presentations using Microsoft Word, PowerPoint, and Publisher

. Coordinated travel arrangements with travel agents, and utilized the

Internet

. Maintained office supplies for a staff of 75 and maintained the budget

for the office supplies

. Contacted customers on delinquent accounts with a 65% success rate

April 1999 - Nov. 1999 Database Manager Public Affairs

Int'l. Sliver Springs, MD

(Contractual position)

. Customized database for conference reports

. Supplied customer support for all that attended conferences

. Assisted in managing conference activities

. Handled large sums of money and handled credit card transactions

. Managed temporary workers

September 1996 - Dec. 1997 Clerical Specialist ASU Health

Clinic Montgomery, AL

(College)

. Maintained student files

. Made appointments

. Maintained spreadsheet using Excel

. Answered phones

September 1995 - Aug. 1996 Administrative Assistant PowerCon

Severn, MD

(High School)

. Answered Telephone switchboard

. Typed up reports using a typewriter and Microsoft Word

. Filed invoices

. Typed certification awards

Education

. 1998-1999 Computer Learning Center Laurel, MD

Computer Business Systems

Graduated Summa Cum Laude

. 1996-1998 Alabama State University Montgomery, AL

Business Administration (32 Semester Credit

Hours)

. 2006 Completed Excel Training Level II, and III

. 2007 Completed Administrative Seminar Training

Volunteer Work

I maintain the calendar for the Bishop at Fresh Start Church for any of his

out going engagements. I also provide support to the Child Care

Development Center in preparing documentations for parents.



Contact this candidate