BRIAN A. JAMES

Cellular 760-***-**** *** E. Via Carisma #91

Message760-***-**** Palm Springs, CA 92264

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I would like to obtain a management position at a hotel or resort

near Palm Springs, CA. I am a hotelier with more than ten years of

experience as a Hotel Manger, Assistant General Manager, Front Desk

Supervisor, Concierge, and Auditor. I have extensive experience in front

office operations, sales and marketing, financial control, and guest

services. I am intelligent, good with people and numbers, excel in

negotiation and presentation, and have a great work ethic.

Professional Background

Extended Stay America 760-***-**** Immediate Supervisor - Don Clark,

Area Operations Manager

Hotel Manager November 2008 - February 2010 Assistant General

Manager March 2007 - November 2008

I began working at this hotel as an Assistant General Manager. In

that position my main priorities were customer service and controlling our

rooms dept. to make sure that our rooms were in the best possible condition

for our guests. I also oversaw all employee relations including daily

activities, training and evaluating performance, and scheduling. ESA

decided in Nov of '08 that we only needed one manager to maintain the

property and so advanced me to Hotel Manager. This allowed me to manage

the property operations on a day-to-day basis to assure optimum performance

and continual improvement in the five Key Result Areas (Guest Service,

Employee Relations, Sales/Marketing, Property Appearance, and

Profit/Financial Control), and any other duties as required to develop

efficiency and profitability in all aspects of property management.

. During my tenure we have had the highest Occupancy and ADR for this

property to date.

. Palm Springs has consistently led the region in profitability.

. Our Guest Service scores have risen to an average of 97.05% guest

satisfaction resulting in higher returning guests ever before at this

property.

Hillcrest Inn Hotel 619-***-**** Immediate Supervisor - Garrett

Stern, General Manager

Assistant General Manager June 2006 to March 2007

My job functions included the hiring, firing, counseling,

supervising, and disciplining of the reception and housekeeping staffs. I

ensured that all employees met our standards of practice and coordinated

front desk activities with the supervisors for all VIP needs. I remained

informed of room availability, special events within the hotel, handled and

resolved inquiries, special services/requests, and guest related issues.

. I implemented packages for our guests to include dining and tourism

destinations to increase reservations.

. I cultivated friendships with many businesses in and around the area

to further increase our standing in the community for future opportunities

. I have increased our ADR by more than 20%

BRIAN A. JAMES

Cellular 760-***-**** 351 E. Via Carisma #91

Message760-***-**** Palm Springs, CA 92264

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Professional Background, (continued)

Riviera Resort and Racquet Club 760-***-**** Immediate Supervisor -

Mike Long, Controller

Night Manager / Auditor July 2005 to May 2006

I was responsible for the completion of all night audit duties and any

guest requests and inquiries that arose during the night audit shift. As a

resort hotel with more than 400 rooms there were many activities in

progress during the audit shift which required the management of personnel

and communication with other departments.

. I was selected to train all new hires in our front desk practices,

reservations, and phone procedures.

. I was a member of the Safety Committee and was responsible for all

safety and emergency procedures for guests and employees while on my shift

The Lodge at Rancho Mirage 760-***-**** Rancho Mirage, CA

Lobby Supervisor/Concierge

October 2003 to July 2005

A large part of my job here was directly based on my contacts and knowledge

of the desert. Regular duties of mine included rooms controlling and

blocking, tracking comps, and keeping track of credit limits. I also made

itineraries and set schedules for guests. We had a great team that was

very professional and needed almost no outside supervision. I rarely had

to step in to resolve guest complaints or inquiries. This hotel was a five

star resort with 240 rooms that has since been closed to be remodeled and

reopen as a Ritz Carlton.

. I received a letter of recommendation from the Vice President of the

United States in recognition of my performance during his stay.

. I designed and implemented a system of guest services so that every

front desk agent could act as a concierge.

. During my time there I was named employee of the month twice.

Education and Training

H.S. Diploma, College Prep. Palm Springs High School, class of 1997

GPA 3.86

At Palm Springs I was in advanced placement classes in Math, English,

Computer Programming, and Pre-Law. I was in R.O.T.C. and on the Varsity

football, wrestling, and track teams.

Continuing Education College of the Desert Palm Desert, CA

Training

. Hospitality Training Program, College of the Desert, Palm Desert,

2005 to 2005. This course included training on Mircros/Fidelio, Oracle,

Opera, and Springer-Miller Systems. For use with both Opera and Springer-

Miller the credit card system Protobase was used.

. Hospitality Training Program, College of the Desert, Palm Desert, CA,

2004 to 2004. This training class was primarily for management assistance

with labor law and employee infraction issues including hiring, firing, and

disciplinary action procedures.

. I have worked with many office related computer programs including

Lotus, Outlook, Excel, Access, and Word.

Honors

. I have received a letter of recommendation from the White House

regarding my customer service, discretion, attention to detail, and

anticipation of high profile guest's needs.

Professional Reference List

Don Clark, General Manager, Extended Stay PS cell:760-***-****

1400 E. Tahquitz Canyon Way

Palm Springs, CA 92262

Relationship: Colleague

2 years

Gary Stern General Manager, Hillcrest Inn Hotel cell:760-***-****

3754 5th Street

San Diego, CA 92103

Relationship: Colleague

7 years

Tom Gibbons, (Retired hotel manager) cell:650-***-****

Palm Springs, CA 92262

Relationship: Friend / Business Associate

10 years

Jim Carbahall, Dir. of F&B Desert Willow Golf Resort cell:760-***-****

Palm Desert, CA.92234

Relationship: Friend / Business Associate

5 Years

Aaron Pond cell:307-***-****

Palm Springs, CA.92262

Relationship: Friend / Business Associate

7 Years

Merritt Chassi, Palm Springs Police Detective 760-***-****

Palm Springs, CA.

Relationship: Friend of the family

10 Years

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