Customer Service Manager
Resume:
RESUME
JOHN WHALEN
Covington, VA 24426
**********@*****.***
OBJECTIVE: To secure a position that will utilize my experience in
leadership and a positive attitude, fostering training, service standards,
customer interaction, and total awareness of good service, profitability
and costs.
WORK EXPERIENCE:
April, 2005 - Present: THE HOMESTEAD, Hot Springs, VA
Beverage Manager
Job Description:
Oversee all beverage operations and purchasing. In
charge of 2 outlets. Personnel experience in banquet
beverage menus and all outlet price reports profit &
loss. Health department controls maintain 19%
beverage costs and exceed profit margin and maintain
customer service.
November, 1999 - April 2005 CROWNE PLAZA RESORT, Hilton Head, SC
Beverage Manager
Job Description:
Responsible for all beverage banquet, outlets indoor
and outdoor purchasing and perpetual inventory.
Closing night manager, Manager on Duty, 10-2 every
evening. Nightly entertainment and responsible for
profit & loss costs. Lowered costs 4 points in first
4 months.
1997 - November, 1999 CROWN PLAZA RAVINIA HOTEL, Atlanta, GA
Beverage Manager
Job Description:
Hotels and resort. 495 rooms with 32,000 square feet
of banquet space. 3 restaurants, 1 lounge. Annual
beverage revenue: 2 million plus.
1994 - 1997 CROWN PLAZA RESORT, Hilton Head, SC
Beverage Manager
Job Description:
340 rooms, AAA, Four-Diamond Resort. Oceanfront
Resort with5 floors, 25 suites, 2 restaurants, 1
outdoor bar and grille, and 1 lounge with nightly
entertainment.
EDUCATION: West Catholic High School
46th and Chestnut
Philadelphia, PA
PERSONAL DATA: Trained in diversity, customer service, and tips
management 101.
Have 24 years in hotel, resort & restaurant experience.
REFERENCES: Furnished upon request.
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