Customer Service Manager
Resume:
Phone 847-***-****
E-mail abmca1@r.postjobfree.com
Des Plaines, IL 60018
Michelle H. Griffith
Objective To experience a position in a healthy work environment
that promotes positive staff morale and teamwork.
Education
Aurora University
Aug. 2006-Aug. 2009
Aurora, IL
Date of graduation: August 31, 2009
Major: Bachelor of Science: Fitness & Health Promotion
Secondary Major: Business Administration
Supplemental Major: YMCA Senior Director Certification
Graduated Summa Cum Laude
Professional
experience Alden
Jan. 2010-Present.
Des Plaines, IL
Discharge Planner (Social Services)
Responsible for safe discharge of all residents from
the facility
Set-up therapy and equipment needs for all residents
upon discharge
Handle home health agency and outpatient therapy
relations
Handle resident and family concerns
Sept. 2009-Jan. 2010 Receptionist
General Secretarial work
Registering all new admissions
Front line customer service
Lattof YMCA
May 2009-Sept. 2009
Des Plaines, IL
Day Camp Site Director
Aid in hire and training of staff
Supervise approximately 30 staff
Ensure safety of all 150 camp participants
Handle parent relationships
Promote Day Camp
Northwest Community Hospital Wellness Center
Jan. 2009-Mar. 2009
Arlington Heights, IL
Student Internship:
Learned operations software systems
Assisted with marketing and promotional activities
Designed aquatics fitness class for personal trainers
Experienced cardiac rehab and physical therapy
Payless Shoesource
Oct. 2007-Dec. 2008
North Aurora, IL
Sales Associate/Key Carrier
Responsible for all aspects of customer service
Supervise employees
Oversee all store operations
Manage store in absence of the designated manager
Sculpted Image
Jan. - Apr. 2008
Naperville, IL
Student Internship:
Front desk operations
Assisted with marketing activities
Personal training for 30+ clients
Spa maintenance
Inventory and pricing
Learned operations software systems
Club 47 Health & Fitness
Aug. - Dec. 2006
Yorkville, IL
Student Internship:
Assisted with personal training
Assisted with the 8th grade strength & conditioning
camp
Customer Service: Tours, Orientation, Front desk
Experienced operational software systems
School
Involvement Aurora University
Club Fit (for major) member 2006- 2009
Aurora University Softball Team 2005 - 2006
2008 Special Olympics Volunteer
Major Daily's Chicago Kid's Day Volunteer
Casino Night: Diveheart Fundraiser (Class Project)
Designed and implemented fundraiser
Helped develop finances along with soliciting donations
Managed marketing
Provided services to the participants
2006 Heart Adventure Challenge (Class Project)
Educational/fitness activity for 5th grade Partnership
School Students
Helped create a safe learning environment
Taught a component of how the heart functions to small
groups of students
Memberships L.E.A.D Student Leadership Certificate
Certifications American Heart Association CPR & AED Certified
YMCA Blood Borne Pathogens & Child Abuse
Prevention
YMCA Senior Director Certificate
*References available upon request.
Contact this candidate