Customer Service Sales

Ermin Tsikkos

*** ***** ******

Roselle, NJ *7203

347-***-***** Mobile

908-***-***** Home

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***********@*****.***

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EXPERIENCE

Dreambuilder Investments, LLC 02/2009 - 03/05/2010

Data Administrator/Risk Mgmt

Tracked and participate in pool acquisition due diligence in established

timeframes

Managed/ Supported risk, borrower and exit initiatives

Managed / Supported note sale and deal case management

Analyzed performance of online marketing activities

Extracted data from various sources including, CRM Database SalesForce,

and online.

Prepared portfolio management reports

Managed priorities and find creative ways to provide solutions

Tracked progress of transition work and prepared weekly management

reports

Documented existing data sources and uses of data.

Facilitated a high standard of documentation that ensures a successful

representation of data knowledge over time.

Temporary Assignments

Pershing

Data Analyst 08/2007 - 06/2008

Delivered quality resolution to all Report Request

Managed client and prospect data in Siebel CRM

Worked with Sales and Business Analysts team to develop complete

specifications for reoccurring and Application based reports

Analyzed performance of online marketing activities such as email

campaigns, etc

Managed ongoing Client updates/ Data maintenance (Ex: Update / Maintain

Sales Territories)

Analyzed, investigated and diagnosed data discrepancies

Managed daily asset information, captured and compared data (adjusted for

S&P YTD: Advanced Excel ex: Pivot tables, vlook-up, etc)

CRM Support / Client Services 11/2006 - 08/2007

Morgan Stanley Dean Witter

Established, build and maintained client database* (CRM) and exceed sales

revenue goals.

Developed and performed QA on internal and vendor software

Coordinated, scheduled, and ensured client satisfaction and project

completion.

Worked with marketing, sales, and product development teams to implement

business development initiatives

Verified, and Determined customer's problem and delegated to appropriate

team

Incident tracking: creation of incident report: included all aspects of

collected data and researched test results / findings.

Managed incident closure, and practices used to ensure expeditious and

appropriate closure / follow-up ( Included verifying that the incident

has been solved.

Getty Images 11/2005 - 11/2006

Sales Associate / CRM Administrator

Supported end users for the Siebel CRM application. (Point of contact for

end user questions.)

Provided customer service and support to ensure complete resolution to

each incident.

Maintained database (CRM system) by creating new accounts, associations,

updating contact & billing information

Demonstrated increased proficiency in knowledge of company procedures,

policies and applications

Managed resolution database using a ticket management system.

Analyzed performance of online marketing activities.

Assisted in departmental analysis of the business needs and made

recommendations on how the system can be used to maximize our users'

objectives.

Enhanced and updated user training documentation as needed.

System Maintenance & Security Administration

Reported all security requests to the IT department to ensure that user

access is in line with job functions.

Researched end user data change requests and modifies data accordingly.

CORBIS 7/2002 - 9/2005

Rights Administrator / CRM Support

Reconciled data between disparate data sources and the Onyx CRM database

Organized sales leads and properly categorizing them in Onyx database

Accountable for managing all aspects of Editorial sales production,

generating MTD & YTD reports for analysis

Tracked and approved all monthly purchase orders and client requests for

online billing

Communicated with sales force on progress of all offers into final as it

relates to book deadlines

Handled and processed customer and merchant issues and concerns

appropriately and efficiently

Generated reports for analysis of monthly sales activities, trends,

discount rates, price per image & client strategy

Interacted with team to implement new and improved strategies for driving

revenue & customer service interaction

JAD Corporation of America 2/2000 - 6/2002

Systems Support Specialist

Provided 2nd level server and network PC support for end users and remote

sites

Project managed creation, design and updating of websites (www.jad.com,

www.americanbulb.com)

Developed specific recommendations for improvements including: process

changes, communication, procedures, organization and technology

Trained desktop users on the use of MS Office Suite products (MS Word,

Excel, PowerPoint)

Performed hardware and software installations

Updated web-base and proprietary* AS400 research information

EDUCATION / CERTIFICATION

College of New Rochelle, Bachelor of Arts (2003)

A+ CompTIA Certified* COMP10307582: Verification# 2152544

Certified Tax Preparer* H&R Block

SOFTWARE/OPERATION SYSTEMS/ E-MAIL

IBM hardware, Ghost, Blackberry, Norton Anti-virus, Windows XP, Mac OS 9.2,

Outlook, Lotus Notes, MS Office Suite 97, & 2000 (Word, Excel, Access, &

PowerPoint, CRM: Onyx, Siebel, Salesforce), HTML, Adobe Photo Shop 7.0, CS2

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