Sales Management

MARYANN HOWELL

**** ******* **** **: 407-***-****

Casselberry, Fl 32707

abmc7f@r.postjobfree.com

Senior Level Operations Manager

To use my Operational Management expertise and Business Management skills

in a challenging environment and to bring maximum output and profit to the

company by delivering quality deliverables and thereby gaining satisfied

customers.

SUMMARY OF PROFESSIONAL QUALIFICATIONS

. Develop and scale a multi-million dollar revenue business.

. Create and execute revenue strategies, account planning and business

processes for assigned list of key accounts.

. Hire, train and mentor an industry-leading sales and service team to

provide consultative marketing solutions

. Expert knowledge of building market share and revenue in the staffing

business through recruiting, sales, and marketing.

. Obtained all the Hospitals Contracts in the Central Florida Region

within 1 year of joining team.

. Setting & maintaining optimum staffing levels and recruitment, staff

training, quality improvement, policies and procedures, medical

professional scheduling for facilities vacancies, verifications of

medical professional credentialing.

. Payment applications to include contract compliance so that payments

received are at contracted amounts

. Full profit and loss responsibility

. Responsible for the operation and productivity for nursing and allied

services.

. Responsible for the overall productivity and recruitment efforts for

the travel division fill job vacancies, screen, interview, offer and

validate references for candidates.

PROFESSIONAL EXPERIENCE

Regional Vice President

Priority Nurse Staffing, Orlando, Florida 32707

4/2007-Present

Responsibilities included the successful profit outcome of Region while

maintaining corporate policies and procedures and compliance with local,

state and federal regulatory requirements.

. Developed team members. Proactively identified needs, helps determine

priorities, potential solutions, and implements change.

. Demonstrated pattern of collaboration, team building, and leading by

example, flexibility and customer focus

. Implementing facility contracts and the negotiation of bill rates.

. Maintain and establish new relationships with clientele, keeping

accurate record of contract status and renewal dates of each.

. Exceeded quarterly sales goals for each of my locations

. Obtained all major leading healthcare hospitals in Central Florida

. Full P&L responsibility

Executive Regional Director

Medical Staffing Network, 6/2003-4/2007-Company bought out by Intellistaff

. Managed and supervised sales and marketing efforts in each Region.

. Negotiate and established profitable contracts with facilities.

. Achieved sales, gross profit and earnings objectives through

management of branch plans implemented by branch staff initiating face

to face and telephone contacts with community sources- e.g. hospitals,

clinics, long term care facilities and potential customers. Oversees,

establishes and maintained positive client relationships.

. Oversees the inquiry process, assessment of credit, recruitment,

retention and scheduling of employees with the necessary skill level

and availability to meet client needs, and ongoing evaluation of

requirements, facility needs and service quality.

. Ensured services provided are consistent with company policies,

service standards and applicable laws and regulations through

management of the Branch Managers.

. Maintained bottom-line earnings accountability for the total

operations. Reviewed and established pay and bill rates to ensure

successful recruitment and retention of both office and field

personnel to service a growing client base. Determined bill rates

through analysis of gross profit, market conditions, business volume

and mix, competition and operational cost and requirements.

. Oversight of the supervision of billing, payroll expenses and accounts

receivable, consistent with company requirements. Oversight of the

maintenance of credit and collection procedures to assure credit

worthiness for prospect/existing accounts to maintain DSO at

acceptable standard. Oversight of the recruitment efforts to secure

and retain a broad rage of qualified health care staff, sufficient to

maintain an effective balance of available staff to service clients.

. Interviews, hires, train, manage and evaluate the performance of

Branch Managers. Recommends increases consistent with individual

performance. Implemented disciplinary action and/or termination of

employees through established company procedures.

Regional Director

Arbor Medical Staffing Inc., 5/1999-6/2003

. Developed team members. Proactively identified needs, helps determine

priorities, potential solutions, and implements change.

. Demonstrated pattern of collaboration, team building, and leading by

example, flexibility and customer focus

. Implementing facility contracts and the negotiation of bill rates.

. Maintain and establish new relationships with clientele, keeping

accurate record of contract status and renewal dates of each.

. Exceeded quarterly sales goals for each of my locations

. Obtained all major leading healthcare hospitals in Central Florida

. Full P&L responsibility

. Supervise and lead 5 staffing Branch Managers and 50 recruiters

. Set monthly/weekly goals for each office in order to increase/maintain

revenue.

. Motivate and coach team members and maintain offices productivity.

. Senior Management of a Joint Commission on Accreditation of Healthcare

Organizations (JCAHO) accredited treatment facility.

. Responsible for all aspects of program management; clinical,

administrative, fiscal.

. Responsible for recruiting, orienting, training and supervising 200

healthcare professionals.

. Reduced staff turn over from 68% to 14% by improving staff orientation

and training, professional development, and mid-level management

coaching.

. Program Marketing, increased annual revenue by 38%.

Travel Director

Traveling Nurses, 2/1996-4/1999

. Operating the productivity for the travel division.

. Developed team members. Proactively identified needs, helps determine

priorities, potential solutions, and implements change.

. Demonstrated pattern of collaboration, team building, and leading by

example, flexibility and customer focus.

. Approving all nurse applications and confirming each nurse has the

needed licensure and standards for working on a travel assignment.

. Revamped company web-site in order for our nurses to apply on line and

receive proper information regarding new state laws in order to

incorporate JCAHO, OSHA & HIPPA requirements.

. Responsible for the recruitment, supervision and performance

evaluation of up to 100 nurse/allied staff and employee management

team.

. Developed compensation structure and performance management and

employee training and evaluation structures.

Resource Director

Cedar Springs Behavioral Health Systems, Inc. 1990-1995

. Effectively resolved business challenges by partnering with staff and

management on HR concerns

. Recognized by clients for providing exceptional HR services

. Provide consulting expertise to approximately 1000 staff; advise

partners, management and staff on all employee relations issues

including EEO law and firm policies/practices.

. Review and analyze trends to develop or refine diversity, work-life,

or other HR programs; develop and implement training on HR related

subjects (employment law, diversity, management practices, etc.)

. Advise partners and management on adverse actions.

. Investigate EEO concerns, make recommendations and implement solutions

based on issues investigation process.

. Attend unemployment hearings, prepare summary report of employee

relations issues, supervise Employee Relations Specialist

EDUCATION

. Senior Professional Human Resources (SPHR) certification course work

completed

. Pikes Peak Community College-Associates Degree/Business Administration

. Florida Tech University-Healthcare Management Degree-Present

ADDITIONAL SKILLS

Seminars: Train the Trainer, Core Management, Progressive Disciplining,

Harassment, Managing Diversity

Computer Skills: Proficient with Windows, Outlook, Excel, AS400, UCS,

PowerPoint, ADP, FDLE, MVR, Credit Reports system, Payroll/Benefits

software

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