John Wilhite

***** ***** **.

Cathedral City, CA 92234

612-***-****

abmc6p@r.postjobfree.com

LinkedIn Profile: http://www.linkedin.com/pub/john-wilhite/1b/916/a83

Project Manager - Information Technology

A PMP trained professional with 18 years of combined project management and IT

experience with a demonstrated ability to work in a team setting to provide positive

results for the customer and consistently exceed department and corporate goals.

Professional Experience

The Hartford, Minneapolis, MN, July 2005 to December 2009

IT Project Manager

Implement technical solutions to improve business and customer productivity. Duties

include gathering technical and business requirements, develop project scope,

identifying and managing project costs, deliverables, milestones, risks, and

business impacts. Manage project teams consisting of cross functional members from

the technical, application and business areas. Teams ranged in size from 15 to 40

team members.

Projects include:

Implementation of telephony and call recording technologies into multiple call

centers for the Mutual Funds and Life Insurance divisions.

Build out of VMWare server infrastructure to host various company applications in an

effort to lower total cost of ownership of infrastructure

Implementation of WAN Optimization technology to improve performance of remotely

accessed applications, files and databases

Application platform migration of the company's primary life insurance

administration system. The effort required migrating over 200 application

environments from the desktop to a Citrix platform

Implementation of Weblogic instances with a SQL database for hosting newly developed

sales tools for the Individual Life Sales division

Implementation of a WMQI solution for the Life Insurance division

Business Continuity/Disaster Recovery - Working with business project teams, the

goal of the project was to bring together both infrastructure and business

requirements and develop a comprehensive recovery plan. I was responsible for

managing all technical deliverables for the project including implementation of

failover strategies for business critical platforms, development and implementation

of a comprehensive voice recovery plan for each business group, conduct and

participate in disaster recovery drills, testing and simulation exercises.

NT Domain to Active Directory migration - The project required migration of all

servers and pc's at the company's insurance service center. Provided detailed

communication plans to ensure minimal disruption to customers. Coordination of

piloting and implementation phases between technical engineering teams and key

customer contacts.

Other projects and initiatives include: Project Management Office lifecycle process

development, multiple email server/client upgrade projects, deployment of wireless

technology to mobile sales teams, server and storage expansion projects based on

customer needs, departmental integration and transition projects due to

organizational changes.

Hartford Life, Minneapolis, MN, July 1999 to July 2005

Technical Designer

Build/Configuration Engineer: Developed technical workflow and source code migration

processes based on the Software Delivery Lifecycle (SDLC) methodologies.

Collaborated on the development and implementation of project requests and

break/fix/issues solutions for the Business Offices and Project Management

Office(PMO). Developed and managed source code libraries for the primary and

supporting insurance applications. Managed over 200 development, testing and model

office environments for the Quality Assurance teams. Implemented a website for

version, build, metric reporting and issue management. Sarbanes-Oxley process

controls development and support.

Business Continuation/Disaster Recovery Technical Lead: Technical liaison between

Project Management Office(PMO) and IT to develop recovery solutions for survival,

mission and business critical applications. Managed technology resources,

facilitated meetings and worked with individual teams to develop disaster recovery

strategies. Coordinated and planned disaster recovery testing.

Senior Systems Support Analyst

NT server administration and support. Network setup. Domino, SMS and IIS server

implementation, management and support. Development and maintenance of backup

solutions for NT and Unix platforms. Development of highly available solutions for

disaster recovery systems.

Shandwick International, Minneapolis, MN September 1996 to July 1999

Regional IT Manager

Managed 5 offices and a staff of 8 throughout Midwestern and Southern regions.

Duties included budgeting and forecasting, strategic development of new technology

initiatives, and development of solution for business partners. Managed various

technology projects for network improvements including the implementation of a

switched network, PBX upgrades, Novell to Microsoft NT network migration, and

Microsoft Exchange/Outlook implementation.

IT Manager

Administered a multi-platform network. Formed Information Technology team. Setup

customer support helpdesk and website. Worked with staff to develop project plans,

network documentation, and training resources. Daily support and administration of

network.

United HealthCare Corporation, Minnetonka, MN, June 1995 to August 1996

LAN Analyst

Administration of Novell network at Allina Health System corporate headquarters.

Implementation of Windows NT. Installation of networks for regional sales offices.

Software application testing and implementation. Email and calendaring

administration and support. Laptop and desktop administration and support.

Diversified Pharmaceutical Services, Bloomington, Minnesota, September 1992 to June

1995

Network Technician

Responsibilities included end-to-end administration and support of Novell network

including servers and desktops, support and administration of Email and calendaring

systems, management of backup solutions for servers, and software application

testing and implementation.

MK-Ferguson Group, St. Louis, MO, November 1990 to September 1992

Junior Designer

Experience encompassed CAD and board drafting in the food processing industry

involving structural/civil plans and layouts, architectural details, electrical

lighting plans, schematics and diagrams. Assisted in the development of a seismic

retrofit study for Anheuser-Busch corporate headquarters, utilizing computer-based

structural analysis tools. Daily maintenance of computer network involving backups

and user support. Maintained drawing control database for engineering and

accounting departments.

Skills, Courses and Certifications

PMP Certification training, MS Project, Sharepoint, SDLC, ITIL, Davis & Dean Project

Management training, PVCS Tracker and Version Manager, MCSE Training, Cisco router

training, Sun Solaris Admin training, Certified Novell Administrator (CNA), MS

Office Suite, Visio

Education

Southern Illinois University at Edwardsville

Edwardsville, Illinois

General Coursework in Civil Engineering 1992

Lewis & Clark Community College

Godfrey, Illinois

Associate of Science Degree 1986 to 1989

University of Illinois

Champaign-Urbana, Illinois

General Coursework in Architecture 1984 to 1986

Professional and personal references available on request

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